Look Fabulous Forever Reviews 

9,623
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 26 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and effectiveness of the makeup and skincare products, often highlighting their suitability for mature skin. People frequently commend long-lasting lipsticks, smooth eyeliners, and eyeshadows that blend easily and stay matte. Primers are also highly valued for providing an excellent base and keeping makeup in place. However, some customers also noted issues with certain product performances, such as eyeliner disappearing quickly, mascara wands drying out fast, or foundation not sitting well. A few other people also felt that the packaging could be improved, citing concerns about compact hinges breaking or excessive and wasteful plastic casing for some items.

What people talk about most

Product

People report positive experiences with products, with many reviewers loving items like compact concealer,... See more

Quality

Consumers find quality to be positive, with many praising products like compact concealer, lipstick, mascara,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The long lasting lipsticks are great. My favourites are Sweet Pea and Dusky Pink for evening and day respectively. Before ordering Dusky Pink, I was concerned that it may be too pale, given that it is... See more

Company replied

Rated 5 out of 5 stars

I am in the US and I love ordering from LFF. Always fast at processing the order, professional customer service when needed, products are top level. I recently ordered another lipstick (the long lasti... See more

Rated 5 out of 5 stars

LFF always delivery promptly and keeps you up to date about your delivery. I love their products, they are absolutely fabulous for older faces. Primers, eye shadows, pencils, blushers are amazing.... See more

Company replied

Rated 5 out of 5 stars

Several months ago I ordered some foundation. When the box arrived I opened it and it was empty! I rang and told a very helpful lady, having also sent a photo of the wrapping from my phone. It was r... See more

Company replied


Company details

  1. Cosmetics Store

Information provided by various external sources

Our philosophy is simply that age is no barrier to looking fabulous. Our makeup is specially formulated for older faces, eyes and lips and is designed to work with the challenges of ageing.

Hassle-free returns

We offer a no quibbles returns policy!

Try our makeup for 30 days and if you are not happy, you can return for an exchange for a full refund. Contact our team of professional makeup advisers for more information on 0808 168 7447

Contact info

4.2

Great

TrustScore 4 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.2

All reviews

(9,623)

25 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I am so pleased I discovered “Look…

I am so pleased I discovered “Look Fabulous Forever,”on the Internet. I am 73 and find it difficult to find makeup that is designed for older skin. The tutorials on the website are so helpful too. The Face Primer is amazing and really smooths out your skin for foundation. The eye liners go on easily and smoothly with no horrible clumps or flakes that end up in your eyes. The eyeshadow is Matt which is hard to find for older skin. The colour is very blendable and lasts. Love the blue one. I am getting used to the concealer but find it easier to apply with a finger than the brush. I will definitely be buying more products in the future. Also like the way this company helps match a foundation etc to your skin tone.

15 April 2023
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Hilary

Thank you so much for taking the time and trouble to write such a fabulous review. We really do appreciate it.

Warmest wishes,

Caroline
LFF Team

Rated 5 out of 5 stars

Has all my favourite brands and I’m a …

Has all my favourite brands and I’m a loyal customer. The eye liner I’ve just received yesterday is my latest purchase and as always a perfect transaction 👌

27 April 2023
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Thanks Victoria

This is much appreciated and fabulous to hear!

Warmest wishes,

Caroline
LFF Team

Rated 5 out of 5 stars

I'm a new recruit and i like the…

I'm a new recruit and i like the lipsticks I've purchased, just haven't found my perfect colour yet.
Great service and I'm very impressed with the returns policy.

13 April 2023
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Cathy

Many thanks for taking the time to write a review, much appreciated. If you'd like some help with colours a couple of suggestions.

Please take the colour quiz here https://www.lookfabulousforever.com/us/choosing-colours and/or book a free 20 minute online consultation with one of our beauty experts who would be thrilled to help https://www.lookfabulousforever.com/us/book-a-free-consultation/

Warmest wishes,

Caroline
LFF Team

Rated 5 out of 5 stars

Great products and service

I have been following LFF for ages but never actually ordered anything! I finally decided to try the grey eye pencil which I love and also ordered the aubergine eye shadow which when it arrived I was disappointed with the colour but then tried it and loved it. I will be ordering more items.

22 March 2023
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Angela,

Thank you for your message. And welcome to our LFF family. Glad to hear you took the plunge and tried some of our products.

Remember, if you are not happy with any of our makeup, you can return for a refund or exchange. This gives our customer the confidence to try new colours.

Stay fabulous 💜

Julie Proctor
Customer Service Manager, MUA and Beauty Expert
Look Fabulous Forever

Rated 5 out of 5 stars

I just received my makeup loved the…

I just received my makeup loved the color and fills wonderful.Iam trying the night and day cream .awsome.I am 70,I have worked for major cosmetic lines .So am very picky.The treatment fills like butter.,that means it gets a 10. Next is color.Thank Carol

13 April 2023
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Carol,

Thank you so much for your fabulous 5 star review.

We are truly grateful for you spending the time to write this and let others know about our makeup and skincare for older faces.

Stay fabulous 💜

Julie Proctor
Customer Service Manager, MUA and Beauty Expert
Look Fabulous Forever

Rated 3 out of 5 stars

Eye primer review

Ordered the eye primer. It's a bit meh to be honest. I got silicone bits rubbing off after application, so I changed my moisturiser which improved this. It is coloured but after application it is completely transparent. I have very dry skin and I need a primer so that the eyeshadow doesn't cake throughout the day. This is ok, but no better than any drugstore silicone primer, tbh I was expecting miracles on my creepy skin. I will use it, it's not a waste of money, but it's nothing amazing.

18 April 2023
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear maria

Many thanks for taking the time to write a review. We thought our application tips for the eye prime may be helpful. The eye prime needs to be applied to dry and grease-free lids, so no eye creams in the morning. Just a couple of teeny dots applied to the lid and then smoothed out with a finger or brush and left to thoroughly dry before applying eye make up.

As with all our products if you are not happy with them they may be returned within 30 days of purchase, used or unused, for a refund or exchange. You will find further details on the returns page on the website.

Warmest wishes,

Caroline
LFF Team

Rated 2 out of 5 stars

Just purchased an eye primer I’m not…

Just purchased an eye primer I’m not liking the new one! Loved the old one with the applicator but for some reason this new one makes my eye lids really sore and tender so I can’t use it! Very disappointed

14 April 2023
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Valerie

Thanks for taking the time to write a review and we are so sorry that the eye prime no longer suits. As with all our products if you are not happy with something it may be returned within 30 days of purchase a refund or excahnge.

Please visit the returns page on the website for further details and to create your free returns label.

\Warmest wishes,

Caroline
LFF Team

Rated 4 out of 5 stars

Love the products my only mistake was…

Love the products my only mistake was choosing the foundation in a too dark shade. I am hoping that once I have a suntan it will be OK. Otherwise an expensive error.

5 April 2023
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Vivien

Many thanks for your review and just to remind you of our 30 day no quibble returns policy. If something is not right for you it may be returned within 30 days of purchase for a refund or excahnge, used or unused.

Please visit the returns page on the website for further details.

Warmest wioshes,

Caroline
LFF Team

PS we also have a foundation quiz to help you find the right shade under the tips and tutorials tab.

Rated 5 out of 5 stars

Lovely Products. I really struggle with finding a suitable…

I really struggle with finding suitable makeup now I’m older. So thought I’d give LFF a try, and am very happy with my purchases. I haven’t quite got the knack with the eyeshadow trio but am persevering! I think I may have chosen the wrong set and plan on ordering another. It’s very hard applying eye make up when you need glasses to see!!!! The blusher is very pale but it can be built up nicely. I’m addicted to watching the YouTube videos and wish I could look as beautiful as Tricia and all the other ladies. Thank you for lovely products and a fabulous service.

30 March 2023
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Lynne,

Thank you for taking the time to write a Trust Pilot review.

Don't forget you have 30 days to try our makeup and if not right you can return for a refund or exchange. Persevere with the tutorials, with practice, you will look fabulous!

I am sure you do look as lovely as Tricia and our ladies.

Stay fabulous

Julie Proctor
Customer Service Manager, MUA and Beauty Expert
Look Fabulous Forever

Rated 5 out of 5 stars

Only used eyeliners but found them to…

Only used eyeliners but found them to be lovely quality. Easy to apply , came very swiftly in nice packaging.
Will definitely buy from here again

2 April 2023
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Thanks J A

This is super to hear.

Warmest wishes,

Caroline
LFF team

Rated 5 out of 5 stars

Excellent customer service

I wrote a negative review of a product and immediately, without asking, I was informed I would receive a refund. This is amazing customer service. A good company whose products are generally very good.

27 March 2023
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Hilary,

Thank you so much for your fabulous review.

We do understand not all our products will suit everyone. We therefore offer a fabulous returns policy. Try for 30 days and return for a refund or exchange if not right for you.

I am pleased to hear you got your refund.

Warm regards

Julie Proctor
Customer Service Manager, MUA and Beauty Expert
Look Fabulous Forever

Rated 5 out of 5 stars

The quality of the cosmetic products at…

The quality of the cosmetic products at this store is exceptional - I've been using them for months and my skin has never looked better.

2 March 2023
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Leah

You've made our day, thanks so much for this fabulous review!

Warmest wishes,

Caroline
LFF Team

Rated 5 out of 5 stars

Love my new lipstick

Love my new lipstick, highly recommend, moisturised my lips and long lasting .

22 March 2023
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Linda,

Thank you so much for your fabulous 5 star review.

Our lipsticks are truly fabulous and so many colours to suit everyone!

Warm regards

Julie Proctor
Customer Service Manager, MUA and Beauty Expert
Look Fabulous Forever


Rated 5 out of 5 stars

Lovely soft eye liner

I purchased two soft eye liners; one in brown and one in green. I am delighted with the product, it’s so easy to use. I like the online tutorials too.
I’m planning on purchasing other makeup products for myself and for my friends as presents. LFF are a much needed brand for the older woman.

20 March 2023
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Lynn

Thanks so much for your fabulous review and if you'd like any help with your makeup and skincare please do contact us.

warmest wishes,

Caroline
LFF Team

Rated 5 out of 5 stars

Great to find LFF

Great to find LFF. I had almost given up on makeup but now I feel excited to experiment with this brand. The cosmetics seem to help my older skin feel alive and vibrant. The advise given for selection are very helpful and the blogs and YouTube videos are a great resource. I found the service from beginning to receiving the items are fantastic. All round a success. Thank you.

20 March 2023
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Rosie,

Thank you so much for taking the time to write a fabulous 5 star review.

We are pleased to hear you enjoy the online tutorials as well as the makeup.

Stay fabulous 💜

Julie Proctor
Customer Service Manager, MUA and Beauty Expert
Look Fabulous Forever

Rated 5 out of 5 stars

I'm converted

A great recommendation - my first purchase arrived in super fast time and well packaged. I had ordered the eye shade trio and a soft eye liner. Both products are so easy to use and, more importantly they stay put! I have now placed an order for a single eye shade, just the start to my collection.

16 March 2023
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Lynda,

Thank you so much for your fabulous 5 star review.

Our No Shimmer Eye Shade is very popular with our customers and does indeed last. A great combination with the Soft Eyeliners.

Julie Proctor
Customer Service Manager, MUA and Beauty Expert
Look Fabulous Forever

Rated 5 out of 5 stars

Quality, beautiful makeup for middle aged and older women

Finally! A makeup and skincare that works for middle aged and older women's faces! Their makeup puts the color back in our pale faces and it stays put. And their customer service is incredible. I live in the United States, across "The Pond", but don't let the distance from their makeup headquarters in England daunt you from trying their products. Often times when I place an order, the items are shipped that same day, and orders are free over $50.00 of purchase. There are often times discounts on their products and sometimes all items ship free. Many thanks to Tricia, their founder, who, 10 years ago, was courageous enough at the age of 65 to start this new company. We, the women whom you'll never meet on the other side of the world, are so very grateful.

4 March 2023
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Michelle

Thank you so much for your truly fabulous review - you have us punching the air with high fives today - thank you! x

Warmest wishes

Caroline
LFF Team

Rated 4 out of 5 stars

Classic ‘It’s not you

Classic ‘It’s not you, it’s me!’
Bought two eyeliner pencils. They are everything that is said in the description, but don’t work so well on my wrinkled eyelids. One of the best things I’ve learnt from LFF is to use a dark shadow as an eyeliner. This works really well for me, so, sadly, I am returning the pencils and am grateful for the 30 day returns policy.

13 March 2023
Unprompted review
Rated 5 out of 5 stars

Lovely makeup!

I ordered an eyeshadow palette and some eye primer and received a free mascara. My order arrived beautifully packaged and very promptly. I am super happy with everything and will definitely order some more products. I highly recommend!

10 February 2023
Unprompted review
Look Fabulous Forever logo

Reply from Look Fabulous Forever

Dear Deborah

Many thanks indeed for your fabulous review, we very much appreciate it.

Warmest wishes,

Caroline
LFF team

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