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Lookbyfare Reviews 2,663

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TrustScore 4.5 out of 5

4.3

Travel Agency
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Review summary

Created with AI, based on recent reviews

Looking at 122 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness, patience, and professional demeanor, making interactions pleasant and productive. Many people highlight the outstanding customer service, noting the personalized and understanding approach of the agents who go out of their way to assist with bookings and resolve issues efficiently. The overall service provided is often described as excellent, with consumers appreciating the ease and smoothness of their experience. However, some people mentioned issues with the booking process and pricing. A few customers reported that prices increased significantly after booking or during the payment process, sometimes even doubling. There were also instances where flights were listed as unavailable or unconfirmed after initial booking, leading to additional costs or the need to purchase new tickets.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the professionalism,... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised several agents for being... See more

Booking process

Users describe ambiguous interactions with the booking process. While some customers, like those booking... See more

Price

Customers consistently note ambiguous experiences with price. Many reviewers express frustration with... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the professionalism and helpfulness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

recently booked my tickets here and was very impressed with the excellent service I received. Although I don’t remember the name of the lady who assisted me, she was extremely patient, professional,... See more

Rated 5 out of 5 stars

Robbie Smith took excellent care of my concerns and needs. He worked efficiently to make sure that I was able to get back home after a long trip. I really appreciate his pleasant customer service skil... See more

Rated 5 out of 5 stars

My teller was Shopie, she was very kind and patient throughout this experience. Even got me a travel deal regardless of the airline updated price. Very satisfied and will have a wonderful trip! Thank... See more

Company replied

Rated 5 out of 5 stars

Henrik was amazing! He gave me reassurance and handle adding my children to there big sister existing flight a walk in the park. He made sure to double check spelling of my children’s names, as well a... See more

Company details

  1. Travel Agency

Written by the company

Gone are the days when more than the ecstasy of traveling, the hassle of making necessary arrangements for it would get travelers cold feet. Thankfully, courtesy of Lookbyfare, which is one of the leading travel-related service providers, it has become a thing of the past. Whether you’re looking for flight tickets that are cheap and cheerful or the hotels that are equipped with all the amenities under the sun, we cater to all sorts of needs a traveler may have and that too within his/her budget. So, you kick back and let us turn your travel plans to reality.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

3K reviews

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Rated 5 out of 5 stars

Ruskin Walker is the best!!!!

Ruskin Walker made my experience great. I started out very frustrated and I ended up very calm and at ease. He went over everything point by point and made sure I was comfortable and understood everything. I would have never been able to do this without him. He gets 5 plus stars from me and my family

23 March 2025
Unprompted review
Rated 1 out of 5 stars

Never ever should you use this company

Never ever should you use this company.I booked and payed for a flight with lookbyfare from schiphol (netherland) to orlando (florida). The flight was booked 3 months in advance. Everything looked fine until we (man, wife and 2 children) arrived at the airport. We could not get the plane tickets because they were not payed for by lookbyfare. We called the support line of lookbyfare and stayed on the line for 3 hours! They were not able to fix it and we missed our flight. In the end we only had the option to get our money back from lookbyfare and that was it. We were able to buy new tickets from KLM to fly to orlando, but that cost us a lot more money. Furthermore since we missed out flight, there was not a direct flight anymore and we were put on the standby list of the flights. In the end instead of a 11 hour flight, it took us more than 20 hours to get to orlando. It was a real nightmare. We did get out money back from lookbyfare (after about 7 days) but did not get any excuses about how this was taken care off. So be aware if you choose lookbyfare.

21 December 2024
Unprompted review
Rated 5 out of 5 stars

Scout

Scout - great support!
I had to contact Lookbyfare two times and was fortunate enough to have Scout both times. He was extremely knowledgeable and patient and good care of all my mistakes and now I am ready to go. Thank you so much!

28 February 2025
Unprompted review

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