Lookbyfare Reviews 2,663

Zayn.gave me good customer service..very polite.. and corrected my issue when great guy

Ruskin walker was very good to me to get my boarding passes

The guy that helped me was awesome and very professional 👏

Adam was very helpful and patient with us. He was able to get my mom on a flight and help with her disability to walk. Thank you so much, Adam he deserves a raise!!

I want to thank will young from look by fare for his assistance today I just love you guys!,

Demzel helped so much !!! He was such a help !!

I had a great experience. Tren helped me with my baggage issues. He had very good communication skills and was being very respectful and polite.

I had a dispute with Lookbyfare regarding trying to change the date of a booking. I originally left them a negative review. They called me the next day and we were able to resolve it to our mutual satisfaction.

Was great
Waiting on E ticket on last 2flights
I'm sure it is my phone that takes awhile

HORRIBLE! We had to cancel one of our family member's ticket to Italy due to health reasons, and they cancelled both family members!!! We got to the airport to fly to Italy... and surprise!!! He did NOT have a ticket! My advice: search for great deals using these sites BUT purchase the tickets from the airline!!!!!

SCAMMERS!! Over priced tickets, didn’t go over cancellation policy and wouldn’t issue refund. DO NOT BOOK WITH THEM!!!

Do not book this is a SCAM!! They canceled my flight last minute and gave me some bogus line about the airline canceling my flight but when I called the airline they told me there was not cancelation and that I never had a flight reservation!!! Spend a few bucks more and avoid the headache!!

SCAMMERS . THEY CHARGED ME EXTRA FOR MY ROYAL CARIBBEAN CRUISE .

Mia was the best help. Your company is lucky to have her

I have had two instances with your customer service reps Mia today and Sky when I purchased my tickets. They both were wonderful and really know their business. I was totally pleased with them.

Thank you so much for the support, time, and patience. I appreciate and thank Tranton in a special way.

The service was ok but the last rep finally got me what I needed. They are pretty old once they get going.

Olympia was very nice. she helped me alot

You can tell a lot from a company by how their customer service agents act. A little backstory. I was looking up flight when a prompt popped up telling me to call to get a deal. I called the number and was informed that the deal was for a flight with a different destination. I said oh OK. When they proceeded to put in the correct destination they quoted me a higher price than what the website was showing WITHOUT the promo. I brought this to the agents attention and he could really care less. He tried to argue to say that his quote included the lap child and the baggage. I looked at the website and so did the lower quote. The agent became rude and therefore I asked to speak with a supervisor or to leave a feedback for the call. He said they do not have that. I dont believe that so I insisted. He said that he will connect me to a survey after the call which resulted in him hanging up. I called back and asked to speak with someone. They pretended to get a supervisor on the line and listened to my concerns with the full knowledge that they were not taking note of the interaction. It is a call center. An abysmal one at that. It reflects the company and therefore I will never purchase from this company.

Please do not use this company!! Scam scam scam!! They stole hundred of euros from us!!! And charged us for Services we never received and then screamed and yelled at me and hung up on me and wouldn’t return my calls when I was trying to find out what was going on. This company is outsourced. The employees there will treat you badly. They honestly could care less about your travel plans. Please save yourself and book through a reputable company or directly with airlines.