Somehow ended up ordering 8 bottles thought I only ordered 5...? Only been taking Vita Bull for one month, energy level has been good. Not feeling any different other than digestive issues. I have los... See more
Company replied
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Review summary
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Reviews shaping this summary
I didn't feel much difference in my joint pain after taking the tablets. I did experience some digestive issues that subsided after I stopped taking the pills. I wasn't sure it was the Bone flex so I... See more
Company replied
I began a regemine of peptide, your bone product and a beef organ complex. The peptide to promote healing and the other products to provide the nutrients needed for healing. My three areas were my k... See more
Company replied
Certainly no significant difference - no let me rephrase that in case it is misconstrued - no difference of any degree has been noticeable with BONEFLEX. My mobility, pain, annoyance levels are the s... See more
Company replied
Company details
Written by the company
Natural health and wellness company specializing in beef organs.
Contact info
United States
- support@lonvera.com
- lonvera.com
3.2
Average
352 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Was charged for a second bottle without…
Was charged for a second bottle without my permission, I made a one time purchase not knowing I was going to be charged again , I had to go into my profile and remove payment method hopefully that works .
26 August 2026
Unprompted review
Reply from Lonvera
We’re sorry for the confusion. Recurring orders are only created when the subscription option is selected during checkout. Please contact us at support@lonvera.com with your order details, and we’ll check your account, make sure the subscription is cancelled, and assist with the second order.
AVOID AT ALL COSTS. THEY OPERATE A SCAM........
This company made an offer for product. I made a 1 off purchase. Without clear notice they put in place an automatic re-order.... This was not requested. They took my money and sent product that I did not want.... I requested a full re-fund. They said no and offered me just a 40% refund on a product that I did not want and did not order... for me, what they have done is FRAUD. DO NOT PURCHASE FROM THIS COMPANY. AVOID AT ALL COSTS...........................
10 August 2026
Unprompted review
Reply from Lonvera
We’re sorry to hear about your experience. We’d like to clarify that subscriptions are not added automatically; the subscription option must be selected during checkout and includes a discounted price. Regarding the 40% refund, this may have been offered as an alternative to returning the product. Please contact us at support@lonvera.com with your order details so we can review the case and make sure the appropriate resolution is provided.
Terrible!!!at first I didn’t get the…
Terrible!!!at first I didn’t get the correct order. THEN they repeated the order without permission. Unable to contact them
25 August 2026
Unprompted review
Reply from Lonvera
We’re sorry to hear about your experience. We’d like to look into both the incorrect order and the additional shipment. Please contact us at support@lonvera.com with your order details so we can investigate what happened and assist you.
Unfair automatic subscriptions
When I purchased the product, they automatically put me on a monthly subscription which was far from obvious at check out. This is a violation of trust and prays on people who do not read the small print. It was extremely difficult to stop it.
4 August 2026
Unprompted review
Reply from Lonvera
We’re sorry you feel this way. The subscription option is clearly presented during checkout and must be selected by the customer to receive the associated discount—it is not added automatically. We’re also sorry to hear you had difficulty cancelling. Please contact us at support@lonvera.com with your order details so we can review what happened and assist you.
It does nothing and they keep charging…
It does nothing and they keep charging me and sending this even after canceling this
24 August 2026
Unprompted review
Reply from Lonvera
We’re sorry to hear this. Please provide your order number or contact support@lonvera.com so we can investigate the cancellation and any charges made afterward.
Too soon to say yet
Too soon to say yet. Only recieved order 2 weeks ago. Because I am a collector of B12, I have kept Beef Liver dose to a max of 2 capsules. I showed it to my Dr & I will be tested in a couple of weeks. Meantime I have gone off all red meat. Other than that, Dr thought it looked good, worth trying!
24 August 2026
Unprompted review
Reply from Lonvera
Thank you for sharing! We’re glad you’ve discussed it with your doctor and are monitoring your levels. We hope you have a positive experience!
It's a lie
It's a lie. It doesn't even work. Plus I'm trying to return it and get a refund. But the site doesn't even give you a return address
23 August 2026
Unprompted review
Reply from Lonvera
We’re sorry to hear the product didn’t meet your expectations. Regarding returns, the return address is provided by our support team once a return request is initiated, as the correct location may depend on your order. Please contact us at support@lonvera.com with your order number, and we’ll be happy to provide the return instructions and assist with your refund request.
Refund issue resolved …
After getting no response to my emails concerning my refund request I have been contacted by andreas from customer service who was very apologetic and explained that it was a problem with the email provider that had now been resolved, I appreciate his concern and understanding and my refund has now been issued, feargal.
23 August 2026
Unprompted review
Reply from Lonvera
Thank you for updating your review, Feargal.
We’re glad that we were able to get in touch, explain what happened, and resolve the issue for you.
We really appreciate your understanding and patience.
I'm on the third week of boneflex and…
I'm on the third week of boneflex and I'm seeing a slight difference to my mobility i can go upstairs èasyer and have a slight feeling of wellbeing so FAR so good.
23 August 2026
Unprompted review
Reply from Lonvera
Thank you for sharing your progress! We’re glad to hear you’re already noticing some improvement in your mobility and finding stairs a little easier. So far, so good indeed! 😊
Great product and even better customer…
Great product and even better customer service! Thank you Lonvera.
22 August 2026
Unprompted review
Reply from Lonvera
Thank you so much for the kind words! We’re happy to hear you’re enjoying the product and had a great experience with our team. We truly appreciate your support!
never received the product
never received the product. so can’t rate it
22 August 2026
Unprompted review
Reply from Lonvera
We’re sorry you haven’t received your order yet. After carefully checking the shipment, we found that the local carrier has experienced a delay. We’ve already escalated this with them and will continue monitoring the shipment closely until it reaches you. We apologize for the inconvenience.
My order never arrived and there’s no…
My order never arrived and there’s no help available
21 August 2026
Unprompted review
Reply from Lonvera
We’re sorry to hear about your experience. After checking the status of your order, we can see that the courier attempted delivery three days in a row, but unfortunately was unable to complete the delivery. The parcel was then returned, and a full refund has been processed.
We also couldn’t find any emails or messages from you in our support records, so we’d appreciate knowing where you tried to contact us for help, as we’d like to understand what happened.
Slowly began finding extra strength
Slowly began finding extra strength, fatigue went away, still have 2 bottles to finish so far very satisfied.
21 August 2026
Unprompted review
Reply from Lonvera
Thank you for sharing your experience! It’s great to hear you’re noticing more strength and less fatigue. We’re glad you’re satisfied with your progress so far and appreciate your support!
Unexpected subscription no benefit.
Unexpected subscription, and no benefits noticed from taking it.
21 August 2026
Unprompted review
Reply from Lonvera
We’re sorry to hear you haven’t noticed the benefits you were hoping for. Results can vary from person to person. Regarding the subscription, this option is selected during checkout and is not activated automatically. Please contact our support team, and we’ll be happy to review your subscription and assist you.
Did nothing for me and they even took…
Did nothing for me and they even took another lot of money out of my bank account as far as I know I didn’t sign up for any subscription I’ve sent three emails and they haven’t replied to any of them stay clear of these I also believe this stuff comes from china so I definitely WONT be ordering anything again I’ll be happy if you just me my money for the second order I didn’t send thanks
20 August 2026
Unprompted review
Reply from Lonvera
We’re sorry to hear about your experience and understand your frustration. Subscriptions are only activated when the subscription option is selected during checkout. We’re also concerned that you haven’t received a response to your emails. Please contact us at support@lonvera.com with your order number or the email used for your purchase so we can investigate the communication history and review the second charge for you.
I have been taking 2 Boneflex Capsules…
I have been taking 2 Boneflex Capsules daily for the past 9 days and at this stage I can say I have had no pain relief nor has there been any improvement in my ability to walk.
I will continue in the hope that there is some improvement in the future.
20 August 2026
Unprompted review
Reply from Lonvera
Thank you for sharing your experience. Nine days is still quite early, and results can vary from person to person. We appreciate you giving BoneFlex more time and hope you begin to notice positive changes as you continue.
I’ve had zero positive impact from the…
I’ve had zero positive impact from the bone flex. Despite trusting them and gaining nothing - they are intent on ripping you off by sending you automatic refills way before you need them & making it impossible to cancel the refills. I sent a note to their bogus customer email- zero response and the order came anyway despite a week advance notice to cancel. I had to cancel my card to avoid further fraud.
1 July 2026
Unprompted review
Reply from Lonvera
We’re sorry to hear about your experience. We take these concerns seriously and would like to investigate what happened. We respond to all customer communications, so we’re concerned that you did not receive a reply. Please contact us directly at support@lonvera.com with your order details so we can review your cancellation request and the additional shipment and assist you accordingly.
My Dr said this is actually not good…
My Dr said this is actually not good for you. I've requested a refund and my subscription to be cancelled and I continue to hear nothing back from them and they keep sending me bottles. I've sent requests on the support page they tell you use. I'm pissed
19 August 2026
Unprompted review
Reply from Lonvera
We’re sorry to hear about your frustration. However, according to our communication records, we received one message from you regarding returning the product, in which you requested a return label and stated that you would leave a negative review if one was not provided.
Regarding the recurring shipments, the subscription option was selected during checkout in order to receive the associated discount, and the applicable subscription terms and company policies were acknowledged at the time of purchase.
We’re still happy to assist and resolve any outstanding concerns regarding your account.
Got first lot
Got first lot
now they are sending out more
have sent few emails to say i will order more when I want
them not when they decide
All my emails have been ignored
Really bad way to run a business,
19 August 2026
Unprompted review
Reply from Lonvera
We’re sorry for the frustration. Recurring shipments are only processed when a subscription is selected during checkout. We also take concerns about unanswered emails seriously. Please contact us directly at support@lonvera.com with your order details so we can review your previous communication, check the subscription status, and assist you promptly.
Their product is AMAZING IT works great
Their product is AMAZING IT works great
17 August 2026
Unprompted review
Reply from Lonvera
Thank you so much! We’re thrilled to hear you’re getting great results and enjoying the product!
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