Fast Delivery,kept updated,and when I received it ,sent follow up email Explaining how to take it ,have never had this kind of support,I have only started taking them for a week ,but already feel... See more
Company replied
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See what reviewers are saying
My experience with these supplements has been very positive. I had been dealing with knee joint pain for several months, and after an X-ray, I was diagnosed with osteoarthritis. Some mornings, the... See more
Company replied
Quite difficult to unsubscribe from recurring charges for repeat orders on their app. You need to block payments made by card via your bank and send at least two emails. Ended up with few tubs of tur... See more
Company replied
I was a wee bit skeptical at first but I had to try something. I had to use both banisters to help me go up and down stairs and I could “ feel” my knees with every step. I have been taking the capsul... See more
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Breach of guidelines
Product is great
Product is great. I’m seeing a marked difference in my pain levels and increased energy.
11 April 2026
Unprompted review
Be careful of dealing with these…
Be careful of dealing with these people,firstly they are in the usa secondly they automatically sign you up for repeat orders which seem difficult to cancel.l will contact my bank.
I should have read reviews!!
1 May 2026
Unprompted review
Having finally received my turmeric…
Having finally received my turmeric order, which was considerably delayed, the QR code on the packaging directed me to information about bullets and ballistic parts. It is the same on all five tubs. Obviously I am looking further into this. I have tried to contact bioroot labs on several occasions and have received no reply. I can only conclude that this is a scam website. Do not order from here.
27 April 2026
Unprompted review
I placed an order with Biorootlab
I placed an order with Biorootlabs but cancelled it within 5mins as I realised the misleading order process lead you to subscribe which I didn’t want. I received an email advising me the cancellation had been done and I would receive a refund! Instead they sent the order and took 40.99 from my bank account. The order arrived and I emailed to advise I wanted to return it, several emails later and not one reply from the company I decided to conclude my business with this company I would have to keep an order I did not want. I warn anybody ordering off this company the customer service is shocking and they are very misleading when you place any orders, I guess it’s their way of conning you into subscribing. I would conclude that I wouldn’t advise anybody to order from this company going off the experience I have had.
A very disgruntled customer
31 March 2026
Unprompted review
Do NOT buy from this company
I have repeatedly tried to get a refund of £45.55p taken without authority from my account..I did NOT subscribe to continued orders.
I have received the same computer generated response each tjme I ask for my refund but no monies have been returned.
I will NOT be using this product in the future as a result of this situation.
It is a great shame as I have found the supplements beneficial and Turmeric was recommended to me by my
NHS physiotherapist .
I will use a different brand in future as I cannot afford to have large amounts of money taken from my account and not returned.
I have no confidence in your so called customer service and would advice others to be vigilant and to check bank accounts.
I will be contact Trading Standards to highlight the dishonourable practice of this company and enlist their help to get my money back.
25 April 2026
Unprompted review
Reply from Biorootlabs
I’m really sorry to read about your experience, and I completely understand how frustrating and concerning this must feel, especially when it involves unexpected charges and difficulty getting a clear resolution.
First and most importantly, thank you for sharing your honest feedback. We truly appreciate you acknowledging that you found the turmeric supplement beneficial, and it’s disappointing for us to hear that your overall experience has been overshadowed by this situation.
What you’ve described is not the level of service we aim to provide, and I sincerely apologise for the stress and inconvenience caused. Subscription misunderstandings and refund delays are taken very seriously, and we want to resolve this for you as quickly as possible.
Please could you contact us directly at info@biorootlabs.com
with your full name, order details, and any relevant correspondence? If you’ve already reached out, kindly resend your email with “URGENT – REFUND REQUEST” in the subject line so we can prioritise your case and ensure it is personally reviewed by our support team rather than an automated system.
We are committed to making this right for you and restoring your trust. Thank you again for bringing this to our attention, and I genuinely hope we can resolve this matter promptly.
fake order made
I ordered some tumeric tablets which turned up, however they issued another ordrr and took the money. I have never had an issue with other companies doing this kind of thing, so be very careful if you order from them
30 April 2026
Unprompted review
Reply from Biorootlabs
Thank you for sharing your feedback, and I’m really sorry for the confusion and frustration this situation has caused, we completely understand how concerning this must have felt.
After reviewing your case, it appears the order was placed with our subscription option, which is presented during checkout just above the “Add to Cart” button. This option clearly states:
“Save 20% with automatic refills, shipped every month. No commitment. Cancel anytime.”
By selecting this, the system sets up an automatic refill order. That said, we always want this to feel transparent and easy to manage. You can view, manage, or cancel your subscription at any time through your customer portal by clicking the “Manage Subscription” tab located at the top of our website (this is also visible near the top section of the page). Once cancelled, no future orders will be processed.
We truly value your trust and never want you to feel misled, so we’d really appreciate the chance to assist you directly and make sure everything is resolved to your satisfaction. Please reach out to us at info@biorootlabs.com with your details, and we’ll prioritise your case right away, including arranging any appropriate refunds if needed.
Thank you again for your feedback, it helps us improve and serve you better.
Im just starting them tumeric
Im just starting them. Will let you know!
28 April 2026
Unprompted review
Reply from Biorootlabs
Thank you very much for giving our turmeric curcumin capsules a try, we really appreciate your support!
We’re excited for you to get started and would love to hear how you get on with them. Please feel free to share your experience anytime, your feedback means a lot to us.
If you have any questions along the way, don’t hesitate to reach out at info@biorootlabs.com, we’re always here to help.
Just in the few days that I started I…
Just in the few days that I started I have more energy. I think I’m going to be able to sleep longer at night with fewer interferences. I don’t need to nap during the day. So far so good.
29 April 2026
Unprompted review
Reply from Biorootlabs
Thank you very much for taking the time to share this, your early experience means a lot to us.
We’re really pleased to hear that you’re already noticing more energy and fewer daytime naps, and that your sleep is starting to feel more consistent. That “just feeling better day to day” is exactly what many of our customers hope for when they begin using turmeric curcumin, so it’s wonderful to hear things are trending in a positive direction for you.
It’s still early days, so we appreciate you keeping an open mind as your body continues to adjust. Everyone responds a little differently, but we’re genuinely glad you’re off to such a good start.
Thanks again for trusting us with your wellness journey, we’re here if you ever have any questions or want support along the way.
I have tried contacting bioroots labs…
I have tried contacting bioroots labs concerning an order for turmeric, which I may have unknowingly subscribed to. I intended to order one time, three bottles. The following month, April 19, I was charged for and sent another order. I’d like to cancel any further shipments. Please notify me when it has been cancelled.
19 April 2026
Unprompted review
Reply from Biorootlabs
Thank you for taking the time to reach out, and we truly appreciate you bringing this to our attention.
We’re very sorry for any confusion regarding your recent Turmeric Curcumin 95 order and the follow-up shipment. We completely understand how unexpected recurring charges can feel, and we want to help make this right for you.
After reviewing your order, we can confirm that the subscription option was selected during checkout. This is presented at the point of purchase next to the “Add to Cart” section, clearly stating: “Save 20% with automatic refills – Shipped every month. No commitment. Cancel anytime.” This is designed so customers can clearly see they are opting into a subscription-based purchase.
That said, subscriptions are fully flexible and are always under your control. Customers can manage or cancel their subscription at any time through the customer portal by clicking the “Manage Subscription” tab located at the top of the page. This same “Manage Subscription” option is also visible in the mid-top section of our website for easy access.
We’ve now also confirmed that your subscription has been successfully cancelled, and no further orders or charges will be processed moving forward. You will not receive any additional shipments.
If you need assistance locating your customer portal or would like help reviewing your account, you’re very welcome to contact us directly at info@biorootlabs.com, and we’ll be glad to support you right away.
We genuinely appreciate your feedback and the opportunity to assist you.
Been using for 3 weeks
Been using for 3 weeks. Feeling better as time goes by
Very happy to see that your product is now available here in Canada and I can get it at my local health store
So don’t have to order through mail. Thank you
8 April 2026
Unprompted review
Reply from Biorootlabs
Thank you so much for sharing your experience, it’s wonderful to hear from you.
We’re really glad to know that after 3 weeks you’re feeling better as time goes on. That gradual improvement is exactly what we hope people notice with consistent use, so it’s very encouraging to hear this is your experience.
We’re also especially happy that you’ve been able to find the product locally in Canada now, that convenience makes such a difference, and it’s great you can simply pick it up at your health store instead of waiting for delivery.
We truly appreciate your support and kind words. Wishing you continued wellbeing as you keep going with it, and thank you again for choosing our turmeric curcumin.
No credibility
Company auto confirms orders the day they ship without allowing customer to withhold or change order.
When attempting to cancel, the company had the audacity to charge a $21 cancel fee
29 April 2026
Unprompted review
Reply from Biorootlabs
Thank you for taking the time to share your feedback with us. We’re genuinely sorry to hear that your experience left you feeling this way, as that is never the impression we want to give.
We’d like to respectfully clarify a couple of points regarding how our ordering and subscription system works. Orders are not automatically confirmed on the day of shipping without customer awareness. At checkout, customers actively select their purchase type, including subscription options where applicable, and order confirmations are sent immediately after purchase so all details can always be reviewed well in advance of fulfilment.
Regarding cancellations, subscriptions can be managed directly by the customer at any time through the customer portal by selecting the “Manage Subscription” tab at the top of the website. This gives full control to pause, edit, or cancel future shipments before the next billing cycle. Once a subscription is cancelled, no further orders are generated or shipped.
We also want to clarify that we do not charge any cancellation fees. Customers are free to cancel their subscription at any time without penalty.
We truly value your feedback, as it helps us improve both our communication and customer experience. If you would like us to review your specific case in detail, please feel free to contact us at info@biorootlabs.com, and our support team will be happy to assist you directly.
Be careful
Quite difficult to unsubscribe from recurring charges for repeat orders on their app. You need to block payments made by card via your bank and send at least two emails. Ended up with few tubs of turmeric which I didn't knowingly order.
21 April 2026
Unprompted review
Reply from Biorootlabs
We’re sorry to hear about your experience and appreciate you bringing this to our attention.
Our subscription service is designed to be flexible, and customers can manage or cancel repeat orders at any time through their account settings or by contacting our support team. That said, we understand that your experience did not meet expectations, and we sincerely apologise for the inconvenience caused.
We’d like to resolve this for you as quickly as possible. Please contact us directly at info@biorootlabs.com with your order details so we can review your case, stop any further shipments, and arrange an appropriate solution.
Your feedback is important and helps us improve our processes.
Fast Delivery,kept updated,and when I…
Fast Delivery,kept updated,and when I received it ,sent follow up email
Explaining how to take it ,have never
had this kind of support,I have only started taking them for a week ,but already feel a benefit ,I will come back
in 3weeks and let you know results ,regards Denise Mahon 22ndApril 26
22 April 2026
Unprompted review
Reply from Biorootlabs
Thank you so much, Denise, for your kind and thoughtful feedback, it truly means a lot to us.
We’re really glad to hear that your order arrived quickly and that you felt well supported throughout the process. Providing clear guidance and staying connected with our customers is something we genuinely care about, so it’s wonderful to know that made a difference for you.
It’s especially encouraging to hear you’re already noticing some benefits after just a week. Everyone’s journey is a little different, so we appreciate you giving it time and listening to your body. We’ll be here and look forward to your update in a few weeks, please don’t hesitate to reach out if you have any questions in the meantime.
Wishing you continued wellness, and thank you again for choosing us.
I like the product a lot, however….
I like the product a lot. Occasionally I do get indigestion/heartburn from the capsules. With the auto ship I have received too much stock and had to skip a few months delivery to catch up.
29 April 2026
Unprompted review
Reply from Biorootlabs
Thank you for sharing this with us, we really appreciate your honest feedback.
We’re so pleased to hear that you like the product overall, though we’re sorry to hear about the occasional indigestion or heartburn. Some people can be a bit sensitive to supplements like turmeric, so it may help to take the capsules with food or adjust the timing slightly. Of course, if it continues, we’d recommend checking in with a healthcare professional to make sure it’s right for you.
Regarding the auto-ship, thank you for pointing that out as well. We understand how easy it is to build up extra stock, and we’re glad you were able to pause deliveries. If it helps, you can always adjust the frequency to better match your usage, we’re also happy to assist with that anytime.
Thanks again for your support and for taking the time to share your experience, it helps us continue to improve.
Easy process & timely delivery
22 April 2026
Unprompted review
Reply from Biorootlabs
Thank you so much for your feedback, we really appreciate you taking the time to share it.
We’re delighted to hear that you found the process easy and the delivery timely. That’s exactly the experience we aim to provide, so it’s great to know we’re hitting the mark.
Thanks again for your support, it means a lot to us, and we look forward to serving you again soon.
QR code for Bullets???
QR code for Bullets???
I purchased one bottle of the turmeric and after seeing other reviews I have cancelled any possible future payments they might take. I checked the “batch label” and scanned the QR code and it brought me to a website to buy hammer bullets for a gun????
Will not be consuming this product. Stay away and be warned!
I want to add pictures so you can all seeehay happens when I scan the QR Code but I cannot find an option to upload
29 April 2026
Unprompted review
Reply from Biorootlabs
We’re very sorry to hear about your concern and appreciate you bringing this to our attention.
We want to reassure you that our turmeric products and their packaging are not associated with any external or unrelated websites. The QR code on our label is intended to direct customers to product or batch information only. It’s possible that there may have been a misprint, a third-party interference, or an issue with how the code was scanned.
We take this matter seriously and would like to investigate it immediately. Please contact us at info@biorootlabs.com with a photo of the product, including the QR code and batch label, so we can look into this and resolve it for you.
In the meantime, we recommend not using the product until we’ve had a chance to review your specific case. We’re committed to ensuring the safety and trust of our customers and will make this right.
Thank you for your feedback.
Poor Customer Service and Uncertain Benefits
Firstly, I'm not sure if Bioroot Labs have rebranded as 'Elm & Herb' - identical packaging. Secondly, delivery to the UK and Customer Service is not great. Having written a number of times, it would appear that Customer Services is AI, not real people. Because of delivery issues and lack of continuity I took another supplement Carecumin whilst I waited for my new supply to arrive. I didn't notice any real difference between the effectiveness of the two different products. Thirdly, everything about the Biorootlabs product suggests it would deliver a significant difference in reducing inflation. However, after a year of almost continuous use (delivery issues aside), I have not really noticed that much of a difference.
29 April 2026
Unprompted review
Reply from Biorootlabs
Thank you for taking the time to share your feedback.
To clarify, Bioroot Labs is not affiliated with any other brands, including “Elm & Herb.” While packaging across the supplement industry can sometimes appear similar, our formulations and sourcing remain specific to our company.
We’re sorry to hear about your experience with delivery and customer support. We do have a dedicated support team, and while we use tools to help manage enquiries efficiently, all customer cases are reviewed and handled by real team members. That said, we recognise that your experience did not meet expectations, and we will continue working to improve both response times and service quality.
Regarding product effectiveness, supplements can affect individuals differently depending on factors such as consistency of use, diet, and overall health. While many of our customers report positive results, we understand that outcomes can vary and appreciate your honest feedback.
We would welcome the opportunity to look into your delivery concerns and overall experience further. Please feel free to contact us directly at info@biorootlabs.com so we can assist you.
Thank you again for your feedback, it helps us improve.
STAY AWAY FROM THIS COMPANY!!!!
STAY AWAY FROM THIS COMPANY!!!!!
I was unable to take the Tumeric/Black Pepper supplement due to issues it caused with my digestive system, specifically acid reflux.
I had opted for the 2nd bottle offer at half price with my original purchase. Since it was still unopened I requested to return it. However, since I had to pay for shipping, it ended up not being worth it. THEN, I soon received another bottle in the mail, as I unknowingly was setup for a subscription with the original purchase. So I ended up returning both bottles and was in communication via email the whole time regarding the return, their receipt of the return, etc. STILL NO REFUND after 15 days of their receiving the product back. AND they have been TOTALLY GHOSTED my email requests for status. THEY ARE SCAMMERS THROUGH AND THROUGH!!!
6 April 2026
Unprompted review
Reply from Biorootlabs
We’re sorry to hear about your experience and appreciate you bringing this to our attention.
Some customers may experience sensitivity to certain ingredients, such as turmeric or black pepper extract, and we always recommend discontinuing use if any discomfort occurs, as you have done.
Regarding your order, our promotional offers can include a subscription option, which is clearly outlined at checkout. Customers can manage or cancel this at any time, and we’re always available to assist if needed.
We’re also sorry to hear about the delay with your refund. Once returns are received, refunds are typically processed within our stated timeframe, but delays can occasionally occur depending on processing volumes or payment providers. We understand how frustrating this can be.
We take claims of unanswered communication seriously and would like to resolve this as quickly as possible. Please contact us at info@biorootlabs.com with your return details so we can urgently review your case, confirm the status, and ensure this is resolved.
We’re committed to providing a fair resolution and improving our service based on feedback like yours.
Reply from Biorootlabs
Thank you very much, we really appreciate you sharing this!
We’re so glad to hear it’s helping you. Even a few words like this mean a lot to our team and reinforce why we do what we do.
Thanks again for your support, and we’re always here if you need anything.
It's a scam
The wife ordered one test bottle. It took ages to arrive then today she was charged again under a subscription that she wasn't aware of. The bank has now put a block on her card as the company won't let you cancel either by email or the app.
28 April 2026
Unprompted review
Reply from Biorootlabs
We’re sorry to hear about your experience and appreciate you bringing this to our attention.
We want to reassure you that we are not a scam. Our subscription option is presented at the time of purchase, and customers receive confirmation emails outlining any recurring orders. Subscriptions can be managed or cancelled at any time through the account portal or by contacting our support team.
We’re concerned to hear that you were unable to cancel and that your bank has had to intervene, this is not the experience we aim to provide. We would like to investigate this as a priority and ensure any active subscription is cancelled immediately.
Please contact us at info@biorootlabs.com with your order details so we can review the account, confirm cancellation, and resolve any outstanding charges.
We take feedback like this seriously and are committed to improving both our communication and customer experience.
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