London Travel Clinic Reviews 

393
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

We were really impressed by the friendly staff who provided detailed advice on vaccinations, including which ones we could ask the GP for at no cost. Also provided malaria advice and tablets. Very eas... See more

Company replied

Rated 5 out of 5 stars

I've attended the clinic to get vaccines for my upcoming trip to South America with my girlfriend. We've been thoroughly walked through what shots we would need, if we go to malaria risk areas, che... See more

Company replied

Rated 5 out of 5 stars

Waterloo clinic: Free consultation genuinely felt like no strings attached advice. Nurse clearly knew what she was talking about (also from idle conversation with her found out she'd recently att... See more

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Rated 5 out of 5 stars

It was straightforward to book online and I found an appointment at short notice at the Liverpool Street clinic. When I arrived, I was seen promptly. The nurse, Linda, was very professional and cour... See more

Company replied

Company details

  1. Travel Clinic

Written by the company

The team at London Travel Clinic provide a comprehensive range of travel vaccines, travel medicines and travel healthcare advice to travellers, groups, families and corporate clients. We are passionate about travel healthcare and pride ourselves on our deep, specialist knowledge and the quality of the care that we provide to each and every customer. With over 20 travel vaccination clinics across London and a range of appointments available, visit our website to find the best time and place for you. Please note: London Travel Clinic must adhere to strict customer confidentiality guidelines so in some instances we are unable to respond to comments posted on the Trustpilot platform.


Contact info

4.8

Excellent

TrustScore 5 out of 5

393 reviews

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4.8

All reviews

(393)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service and very friendly staff

Great service and very friendly staff. Winchester Travel clinic had an appointment for me just before my trip to New Zealand. I was worried about not getting my vaccines in time but the process was quick and easy to book. The staff were especially friendly and gave great advice on which vaccines to have

10 October 2023
Unprompted review
London Travel Clinic logo

Reply from London Travel Clinic

Hello, Thank you for your Review on Winchester Travel Clinic. Your feedback is important to us, we are very happy to hear you had a positive experience. This will be passed on to the team. If you need any support or have any further questions please do email support@citydoc.org.uk. Emails are monitored Monday to Friday. Kind Regards CityDoc Client Services.

Rated 1 out of 5 stars

Crap website with incorrect details

" You can book vaccines online here, or, for more information, contact 020 8261 7548."

I then called the number and received 'you dialed an incorrect number'. Nope - their website references an incorrect number. Useless.

10 April 2023
Unprompted review
Rated 5 out of 5 stars

Very helpful friendly staff

Went to the London Bridge branch several times over a few weeks to get vaccines for travel to south east Asia. Andrea was very friendly and knowledgable, answered all the questions I had and designed a good program of vaccines that fit around my work schedule. Will definitely use them again for any top ups

1 April 2023
Unprompted review
Rated 5 out of 5 stars

LTC Southampton Nurse Diana and…

LTC Southampton Nurse Diana and receptionist Clare were both very helpful, friendly and efficient. All the vaccines I needed were in stock and administered within a week over three sessions starting straight away in the first consultation.

11 November 2022
Unprompted review
Rated 5 out of 5 stars

Excellent

Easy to book with lots of appointments available. Everyone was friendly and the service was really efficient. After months of waiting and cancellations with the NHS, it took a 5 minute appointment to be fit to travel! Highly recommend London Travel Clinic for peace of mind when it comes to travel vaccinations.

15 September 2022
Unprompted review
Rated 5 out of 5 stars

Alistair was very professional

Alistair was very professional, seemed happy to chat and empathetic of my situation. He sorted out my booking quickly and easily. One of the best over the phone reps I’ve ever spoke to.

5 May 2022
Unprompted review
Rated 5 out of 5 stars

Alistair was very polite and helpful

Alistair was very polite and helpful
He called me back twice when unable to get hold of me first time which was very kind
Booked my appointments easily and efficiently
Received all email confirmation promptly
Thank you

27 April 2022
Unprompted review
Rated 4 out of 5 stars

Great quick service, Alistair "efficient"

Great quick service, called the number to check with regards to vaccine availability at the local branch in Hitchin.
Alistair was really helpful and ensured I only needed the vaccines required (previously jabbed for others usually required for travel to India)
Also explained that their online booking system was having some problems so good to call and check.

Really polite and helpful person to speak to.

27 April 2022
Unprompted review
Rated 1 out of 5 stars

DONT ORDER - TEST KITS OR RESULTS NEVER ARRIVE

We have ordered the covid test and arrived 5 days late even we have ordered in advance.
There is no way you can contact with the customer services .
Keep emailing them and they are keep sending the same email.
We have sent the test and we meant to receive the result within 24 hrs and passed 3-4 days and still no result
Poor customer services .

14 December 2021
Unprompted review
Rated 1 out of 5 stars

Ordered PCR TEST a week before leaving

Ordered PCR TEST a week before leaving. Didn't arrive until a week later after arriving home from my destination. Then on top of that sent it off never got the result. On top of that sent an urgent email for an update 10 days later saying.

Dear Customer,

Sincere apologies for the inconvenience and delayed response. Kindly let us know if you still have this issue unresolved.
Best,

CTC Customer Support

No resolution still no update. Don't waste your time. I'll have to wait another 10 days for a response.

14 December 2021
Unprompted review
Rated 1 out of 5 stars

I ordered a test a week ago for day 2…

I ordered a test a week ago for day 2 and I have had confirmation but no test. I am calling numbers and sending emails with no response at all. very frustrated as i should have completed a test yesterday. clearly a money making scheme

13 December 2021
Unprompted review
Rated 1 out of 5 stars

day 2 test arriving on day 3, no results on day 5

I’ve ordered my day 2 test with 1 week in advance, despite this my day 2 test arrived on the day 3. Badly packed and without proper instructions. I activated, did the test and posted on the same day. Today is day 5 and I haven’t received my results. There isn’t a way to get the results on their web page and if you email support you will only get confirmations your email was received but no one ever write back.
Proper scam.

11 December 2021
Unprompted review

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