Londonsupplements Reviews 148

TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 63 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the competitive pricing and the wide selection of products available, often finding what they need at good value. Several people also report fast and prompt delivery, with some receiving their orders quickly and being kept informed throughout the process. The quality of the products is often praised, with many expressing satisfaction and a willingness to reorder. However, some customers experienced significant issues with delivery, including long delays, missing parcels, and poor handling by couriers, leading to damaged or lost items. There are also reports of receiving incorrect or visibly damaged products, with some items appearing used or having passed their best-before date. A few people were dissatisfied with the customer service, citing unresponsiveness to emails and difficulties in resolving issues or obtaining refunds for faulty products.

What people talk about most

Product

Consumers find product quality to be ambiguous, with some reviewers expressing satisfaction, noting products... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many praising prompt and fast delivery, often... See more

Order

People report ambiguous experiences with order, with some customers praising prompt delivery and ease of... See more

Price

Users describe positive interactions with price, consistently finding products to be the least expensive or... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers praising the great quality of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was happy to find the product I wanted at a good price and have it delivered in a reasonable time, despite being quite a big parcel. I'll definitely use London Supplements again.

Rated 4 out of 5 stars

This is one of the numerous times I have ordered the same product ie Protein Powder. So happy with the product. The delivery took a little longer than usual but hey ho… its all good

Rated 3 out of 5 stars

-1 star for delivery experience. Driver (from Yodel) decided not to knock on the door but to hide the package in the most unexpected spot (in a communal area behind a bin) which caused me to think... See more

Rated 3 out of 5 stars

You sent and email asking for a TrustPilot review so here it is. Ordered 02/10, meant to be here within approx 48 hours, nothing was searchable by Royal Mail and nothing arrived so emailed them an... See more



Contact info

3.6

Average

TrustScore 3.5 out of 5

148 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I ordered 12x protein shakes in…

I ordered 12x protein shakes in bottles.
I opened the box to be greeted with maggots feasting on the rotten milk inside my parcel, due to the bottles being broken for what had to be lengthy period of time for maggots and decay to occur.
I contacted their support team, with pictures of everything, and I received no acknowledgement back.
Won’t be ordering from this company again

18 July 2025
Unprompted review
Rated 4 out of 5 stars

Does what it says on the tin.

I was happy to find the product I wanted at a good price and have it delivered in a reasonable time, despite being quite a big parcel.
I'll definitely use London Supplements again.

7 July 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service, fast delivery

Customer service is great! Got a phone call regarding my order, there was a slight problem which was explained, sorted, then delivery arrived within 2 days!
Good, efficient service. Thanks a lot!
First time i used Londonsupplements for ordering this product, will use them again in the future!

3 June 2025
Unprompted review
Rated 1 out of 5 stars

Order qnt protein shakes

Order qnt protein shakes, order arrived but some of the bottles were smashed, I’ve tried emailing London supplements & had no reply at all, I’ve tried calling many times but never answered the phone. Very poor customer service imo!!!!

30 May 2025
Unprompted review
Rated 1 out of 5 stars

Stay away from this company !!!

Stay away from this company !!!! AVOID !!!
Ordered a TNP weights bench that I'd spotted elsewhere and these were advertising exactly the same. When it arrived it wasn't what was in the picture,more a model prior to the one wanted ! Already damaged from first use.
Such a let down....
Scammers !!!

21 May 2025
Unprompted review
Rated 1 out of 5 stars

They didn’t ship the parcel on time!

They didn’t ship the parcel on the date they provided the shipment code - instead they took their sweet time and opted for shipping my items on FRIDAY AFTERNOON when I had placed my order on WEDNESDAY. I was staying in an apartment for a short period - visiting London - and because of this belated shipment I missed the parcel and the company refuses to acknowledge my complaints about this or even answer my emails! I have no idea where my parcel is right now and I paid for it fully - but haven’t received it myself! I’m not even in the same country as the supplements I have paid for!

9 April 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look