London Sake Reviews 

411
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers deeply appreciate the prompt order processing, reliable delivery schedules, and secure packaging that consistently ensures delicate items arrive safely at their destination. Shoppers frequently mention the wonderful selection of beverages available, praising the helpful descriptions and guidance provided on the website to make informed choices. However, some customers also noted occasional problems with delivery delays or third-party courier service. Additionally, a few people experienced minor inconveniences such as missed tracking updates, communication gaps during inquiries, or delayed shipments during exceptionally busy periods that impacted their overall timeline.

What people talk about most

Order

Consumers find order processing to be efficient, noting that purchasing is straightforward and items arrive... See more

Service

People report positive experiences with service, highlighting that orders are processed quickly and... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items match website... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered a Yuzu Sake for my husband’s birthday, very last minute, to remind us of our recent trip to Japan. I sent an email to the company asking if they could dispatch it as soon as possible and the... See more

Company replied

Rated 5 out of 5 stars

Purchase matched description and pictures on website, items were good quality. Kept informed about delivery schedule. Items arrived well packaged and included information on how to store the sake. Onl... See more

Rated 5 out of 5 stars

No hesitation in awarding this company five stars. They care about their sake and about their customers. Orders are processed quickly and efficiently. The sake is well packaged and arrives intact.... See more

Company replied

Rated 5 out of 5 stars

Excited to try the beautiful Sake taster boxes. Really well presented with tasting notes - would make a great gift. We’re having a sake flight evening and looking forward to something new, as well as... See more


Company details

  1. Wine Store
  2. also in
  3. Alcohol Store

Written by the company

Sake from the finest Japanese breweries delivered direct to your door. With our subscriptions we make sake simple. Buy online from our award-winning sake shop, gift a sake tasting set, explore new sake with our Sommelier Tasting Series, or sign-up to a subscription for a hand-picked bottle (or three) and gift each month. Great deals on top brands including Dassai 23, Nanbu Bijin and Mio sparkling sake. Not sure where to start? Try our Ultimate Sake Starter Set for Beginners!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

411 reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(411)

52 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Sent as a gift

Sent as a gift so I can't comment on quality but delivery was efficient as always and the recipient has certainly not complained!

20 April 2026
Rated 5 out of 5 stars

Great service

I've ordered from London Sake multiple times and they've always been spot on.

I placed this order over the Easter period when deliveries were paused until the 8th. It was dispatched on the 9th and arrived the next day — really impressed with how quickly they got things moving again.

Great selection, clear descriptions and very reliable service. Highly recommended.

10 April 2026
Unprompted review
London Sake logo

Reply from London Sake

Thank you for the kind words. Kanpai!

Rated 5 out of 5 stars

Easy to order

Easy to order. Delivery swift. Storage instructions useful. Delivered with care. Well packaged. Haven't tried them yet but looking forward to the experience.

31 March 2026
London Sake logo

Reply from London Sake

Thank you for the kind words. Kanpai!

Rated 5 out of 5 stars

Everything well handled

There was some delay as there wen't enough of the items I had ordered, but London Sake kept me well informed. Once the new stock had arrived it was dispatched immediately.

23 March 2026
London Sake logo

Reply from London Sake

Hope you enjoyed it, William. Kanpai!

Rated 5 out of 5 stars

Wide Range & Great Service

London Sake carries a great range and I always find something delicious at a great price. I have shopped with them multiple times and would recommend.

9 March 2026
London Sake logo

Reply from London Sake

Thank you for the kind words, Ann. Kanpai!

Rated 5 out of 5 stars

Excellent product and quality of service

Ordering from the website was easy and delivery prompt. Amabuki Banana Yeast Nama Junmai Daiginjo was very enjoyable, slightly sweet but not too much, with notes of banana and walnuts.

25 February 2026
London Sake logo

Reply from London Sake

Glad to be of service. Thank you for the kind words. Kanpai!

Rated 5 out of 5 stars

Amazing product and experience

The timing of delivery, the packaging, the extras like discount and real rice grains to show rice polishing; one of the best buying experiences out there. Not to mention, the Dassai range is just incredible. Returning customer, will buy again.

16 December 2025
London Sake logo

Reply from London Sake

Not gonna lie, this almost brought a tear to the eye. So glad you appreciate the little details, that's what we're all about. KANPAI!

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