londonlocksmith24h.co.uk Reviews 

4,107
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 226 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally friendly, professional, and arriving very quickly to handle stressful lockouts. People consistently highlight that technicians resolve door and lock issues efficiently, explaining every step while providing reassuring advice during emergencies. However, some customers also noted unexpected price increases and significantly higher final bills compared to their initial telephone quotes. Reviewers expressed frustration when charged expensive call-out fees or when encountering aggressive behavior from technicians when questioning these extra costs. Consumer feedback shows that while the service itself is fast, pricing transparency remains a serious concern for a minority of people.

What people talk about most

Service

People report high satisfaction with service, frequently praising quick response times and polite... See more

Staff

Customers had positive experiences with staff, frequently highlighting their fast arrival, professional... See more

Price

Users describe ambiguous interactions with price, as some consumers highlight transparent quotes, upfront... See more

Product

Reviewers mention ambiguous feedback about product performance, noting both satisfaction with locks working... See more

Response time

Consumers find response time to be marked by great satisfaction, as reviewers frequently highlight fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very straightforward. Called around 1 pm, explained that our front door wouldn't latch unless we pushed it hard. Locksmith came later that afternoon, adjusted a few things and fixed it. No new lock... See more

Rated 5 out of 5 stars

I was locked out of my home, and John came to help right away. He arrived on time, was friendly, professional, and got the lock open quickly. His customer service was excellent — he explained everythi... See more

Rated 5 out of 5 stars

Had a great experience with John Raul. Had my bag stolen with all my details and keys and within 25 min was available to change our locks and make us feel safe! John was fast and provided us with a... See more

Rated 5 out of 5 stars

John Raul came and fixed my lock in under 30 minutes, was very fast, explained every step of the way what was happening and what the price mark up would be. Friendly and gave really good advice, just... See more


Company details

  1. Emergency Locksmith Service
  2. also in
  3. Locks Supplier
  4. Locksmith
  5. Security Service

Written by the company

We work 24h a day, 7 day a week with Mobile Local Locksmiths team in entire London. All you need is a "locksmith near me". Our customers can call us for regular maintenance of their door locks and if they want to upgrade those which are worn out. Being a local business, we can get to any adress in approximately 30 minutes because we have offices all around the city and we are always present where people need us.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.5

All reviews

(4,107)

211 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

SCAMMERS

SCAMMERS! Broke the lock on purpose to and pulled out a screw to make me think the repair had to be more expensive! Told him to go away and all I had to do was pull the screw back and the door opened immediately. There are loads of more honest services in London!

18 April 2026
Unprompted review
Rated 5 out of 5 stars

E17 Locksmith Call Out

Live in E17, got locked out of my flat pretty late at night - Christian was here within 15 minutes and was very fast fixing the door. Cost was exactly what they said it would be (£75 + VAT). Whole thing done with 10 minutes. Would 100% recommend and use them again.

16 April 2026
Unprompted review
Rated 1 out of 5 stars

Ripped me off

Got quoted £79 initially, guy got here and said as it’s a high security lock it would be £222. What he didn’t tell me until after he’d broken the lock was that the whole thing would need to be completely replaced and quoted me an additional almost £700 (so almost £1000 all in)

I called up the company that makes the lock (should have done this in the first place) who told me that not only did he rip me off to open the door and they might have been able to open it without damaging it, but only one part needed to be replaced which could be done for £250, and all in would have cost about £450 max.

*update - got told by second locksmith that he could have just gone through the letterbox without breaking the lock

15 April 2026
Unprompted review
Rated 5 out of 5 stars

I had an issue with the lock which they…

I had an issue with the lock which they had fitted. They sent someone, John, immediately, 30 minutes after I reported the issue. John was very apologetic, saw the problem immediately and he fitted a completely new lock. This shows them to be a trustworthy company, that when things go wrong, which sometimes they do, they reacted immediately and set it right.

13 April 2026
Unprompted review
Rated 1 out of 5 stars

SCAM! STAY AWAY - SCAMMERS

SCAM - STAY AWAY! Quoted £75, charged £853.20 for what should've been a simple door opening. The locksmith drilled through our lock so he could then charge more. The lock did not need drilling through, they just did that so they could charge us 11 times more.

No customer service phone, they use a call centre dispatch who are trained to assure you the fee is just £75.

5 April 2026
Unprompted review
Rated 5 out of 5 stars

John is thoughtful and understanding

John is thoughtful and understanding. My aunt and I were locked out of her home and he arrived quickly. We were really grateful as it was pouring with rain.
He also helped installing a lockbox. John communicates well and carries out the work to a high standard.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

John was amazing

John was amazing. Arrived incredibly promptly, was very friendly, made the costs of everything clear, got the job done quickly and did it very well.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

I really received a perfect service

I really received a perfect service. The person who came to my home arrived earlier than expected and the service was great and quick. He also explained how use the lock and advised me to do some changes. In general he was very polite. I asked his name John Raul . Thank you for your service.

14 March 2026
Unprompted review
Rated 5 out of 5 stars

You hear stories horror about…

You hear stories horror about locksmiths ripping you off…Not John. My daughter used wood to try and unlock the door after forgetting her keys. This man was not only a professional but showed care, professionalism and care in ensuring it was fixed, and affordable for me as a struggling single mother. I could never be so thankful. He fixed the lock, checked all the keys worked after, gave good advice moving forward, and was patient with me and my woes. Thank you so much John!!!!

12 March 2026
Unprompted review

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