London Health Company Reviews 

851
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 266 reviews, reviewers had a great experience with this company. Customers consistently praise the clear and easy-to-follow instructions that guide them smoothly through the whole testing process from start to finish. Consumers also enjoy remarkably fast turnaround times, with many individuals getting their test results delivered successfully via email within just a couple of days. However, some people mentioned that extracting the required amount of blood with the provided lancet devices was very difficult, uncomfortable, and painful. A few other people also felt that the final laboratory information lacked sufficient detail or that response times were occasionally delayed without proper updates.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting quick delivery of test kits and... See more

Response time

Customers had ambiguous experiences with response time, with some reporting remarkably fast turnarounds and... See more

Product

Reviewers mention ambiguous feedback about product, with some customers praising the quick delivery, clear... See more

Instructions

Users describe satisfaction with instructions, noting they are clear, specific, and easy to follow step by... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the kits are simple and straightforward... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good company, did exactly what they said. Test results arrived in a few days. My only dislike is the posting, you can only post Mon to wed which I understand the reasoning but it was very difficult t... See more

Rated 4 out of 5 stars

Sent blood as described for ferritin and vit D - activated correctly. No results after waiting 3 working days. Disappointing poor service. And have sent email to correct email address. No one to... See more

Company replied

Rated 5 out of 5 stars

Speed. Accuracy, responsiveness, ease of adapted sampling (I got a hospital colleague to do a venepuncture*) and clear instructions (except the ones I ignored*). And you're cheaper and quicker than... See more

Rated 3 out of 5 stars

Wouldn’t use again honestly. They sent a very passive aggressive postcard within the pack regarding making sure you do the test right and examples of complaints they’ve had. Results are not interprete... See more


Company details

  1. Blood Testing Service
  2. Medical Laboratory

Written by the company

LHC Medical Lab is dedicated to helping you take charge of your health. Whether you want to improve your overall wellbeing, stay proactive about potential health concerns, or simply understand your body better, we’re here to guide you. Our goal is to make health monitoring simple and accessible through a wide selection of reliable, confidential blood tests and health checks designed to give you the answers you need. We offer a variety of easy-to-use home test kits, designed for convenience and privacy. Simply collect your blood sample at home using the kit provided, send it to our laboratory, and receive your results within 24 to 48 hours of sample arrival. Everything you need is included, making it a straightforward and discreet way to stay on top of your health with fast turnaround and trusted results.


Contact info

4.0

Great

TrustScore 4 out of 5

851 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 65% of negative reviews

Typically replies within 1 week

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4.0

All reviews

(851)

256 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perfect

Speed. Accuracy, responsiveness, ease of adapted sampling (I got a hospital colleague to do a venepuncture*) and clear instructions (except the ones I ignored*).
And you're cheaper and quicker than Randox.
I've already bought my long-shelf-life repeat kit for 6 months time.
I'm tremendously reassured that my LDL-C has dropped by 66% on a tiny station dose. Thank you for that.

15 July 2026
Rated 5 out of 5 stars

Very quick delivery

Very quick delivery. Easy to use all the instructions tells you step by step how to do it.
Results take a few days from receiving good information
My only little nag is the results be a bit more clear for people to understand as some of it is quite medical but other than that great thank you 😊

6 July 2026
Rated 1 out of 5 stars

Incomplete test kit sent

Incomplete test kit sent. I was told to use my own sealable plastic biomedical bag as one wasn’t in the kit.

There is no funnel and the tube supplied to “drip” blood into is around 5mm in circumference, you need to have the aim of Luke Littler to get all of the blood into the tube.

Beginners mistake, look at trust pilot reviews before going with one of the cheapest options.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

I had a capillary thyroid test with…

I had a capillary thyroid test with London health company they responded fast and they were polite on what's app messenger and email they sent me a fresh tube and capillaries because my first test I couldn't get enough blood second time around I drank more water so the blood came out better I had the test results in 6 days I found out I have hypothyroidism

21 July 2026
Unprompted review
Rated 1 out of 5 stars

On blood thinners yet impossible to…

On blood thinners yet impossible to collect enough blood despite following every instruction very carefully. Tried calling - emailing and wotsapp with NO answer. DO NOT USE THIS COMPANY as when you need help they are not there.

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Very efficient service

Very efficient service. Clear instructions given and results turned around quickly.

1 July 2026
London Health Company logo

Reply from London Health Company

Deat Kate,

Thank you for your kind review. We're delighted to hear that you found our instructions clear and our service efficient. We really appreciate your feedback and are pleased we could provide you with a quick turnaround.

Regards

LHC Team

Rated 1 out of 5 stars

Terrible

Terrible, DO NOT USE!!! Ordered and due to the estimated late arrival I cancelled, 3 weeks no communication, shocking company! DO NOT USE.
Total scam !!

22 June 2026
London Health Company logo

Reply from London Health Company

Hi Clare,

I'm afraid we haven't received any emails from the email address shown. If you contacted us using a different email address, please get in touch and we'll be happy to look into it for you.

Regards

LHC Team

Rated 2 out of 5 stars

Misleading advert

Picked this packaged blood test profile as Creatinine is included on their advertised list of metabolites
tested ,however on receiving the results I found that this important test was not done, despite my 2 subsequent emails requesting it .
The other tests in the profile were done promptly, but their advert is misleading, and then they did not acknowledge or even attempt to correct their error .
Would not recommend

10 June 2026
London Health Company logo

Reply from London Health Company

We sincerely apologise that your creatinine result was not reported. We'll send you a new kit so that your kidney function test can be repeated at no additional cost. This has been confirmed in an email sent to you.

We're sorry again for the inconvenience, and if you have any questions, please don't hesitate to contact us.

Regards

LHC Team

Rated 2 out of 5 stars

No luck in getting blood out with their…

No luck in getting blood out with their device, tried multiple fingers, I just kept clotting after a couple of drops, all I ended up with was bruised fingers, after following all their instructions. I didn’t get in touch with them or ask for help. They may have suggested something. It seemed easier to just get someone to take it the old fashioned way.

17 June 2026
London Health Company logo

Reply from London Health Company

Hi,

Thank you for sharing your experience. We're sorry to hear that you had difficulty collecting your sample.

Finger-prick blood collection can be challenging for some people, and we understand how frustrating it can be when the sample does not flow as expected despite following the instructions. Our team is always happy to help with troubleshooting advice, and in many cases we can guide customers through the process or discuss the next steps.

We would have been happy to assist if you had contacted us at the time. Please feel free to get in touch if you would like any further support, and we'll do our best to help.

Thank you again for your feedback, as it helps us continue improving our instructions and customer support.

Regards,
LHC Team

Rated 5 out of 5 stars

Easy to follow instructions

Easy to follow instructions, quick return of results. Helped me to monitor my ferratin levels without fighting for a gp appointment.

22 June 2026
London Health Company logo

Reply from London Health Company

Hi Frankie,

Thank you for your kind review. We're delighted to hear that you found the instructions easy to follow and that you received your results quickly.

Regards,

LHC Team

Rated 5 out of 5 stars

Why struggle for a dr appointment!

Simple and effective. The test arrived quickly. Instructions are clear and easy to follow. I posted it back in the packaging provided and got my results 3 days later.

14 June 2026
London Health Company logo

Reply from London Health Company

Hi :)

Thank you for your wonderful review. We're delighted to hear that you found our service simple, convenient, and easy to use.

Regards

LHC Team

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