The London Brow Company Reviews 

269
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Really impressed with the customer service I received from The London Brow Company. The team were helpful and understanding and went above and beyond to resolve my issue. Thank you to the team for you... See more

Rated 5 out of 5 stars

Amazing products and lovely, friendly customer service and support. High quality products make such a difference to client results and I love that London Brow is sustainable, vegan and cruelty free. N... See more

Company replied

Rated 5 out of 5 stars

I have been speaking with Michael for a few months now getting all the right information needed and he is so lovely and so polite and friendly amazing at his job! So patient and nothing is to much, re... See more

Company replied

Rated 5 out of 5 stars

I am doing my brow lamination, tinting and waxing course through London Brow Company. The content and format of their online course is fantastic. The kit that I received along with the course is brill... See more

Company replied

Company details

  1. Beauty Product Supplier
  2. Beauty Products Wholesaler
  3. Beauty School
  4. Cosmetics Industry
  5. Gift Shop
  6. Health and Beauty Shop

About The London Brow Company

Written by the company

Shop pro range Shop Home range professional training FIND A SALON

Pioneers in Brow Lamination!

Founded by Leigh and Nick Blackwell, we stand at the intersection of beauty expertise and environmental consciousness. Our journey is driven by a passion for the beauty industry and a profound respect for our planet.

Our story took an exciting turn during Leigh's global travels, where she discovered the innovative concept of brow lamination. Recognising its potential, we became pioneers in the industry, proudly becoming the first company to introduce brow lamination to the UK and USA.

However, our commitment goes beyond innovation. We identified a gap in the market for products that align with our values - natural, vegan, and cruelty-free solutions that support the growth of small beauty businesses.

Determined to create positive change, The London Brow Company was born. With a UK-based laboratory, we diligently research and craft products using sustainable, plant-based ingredients. Beyond our product line, we offer accredited courses in brow lamination, ensuring professionals have access to comprehensive, ethical solutions.

At The London Brow Company, we're not just enhancing beauty; we're elevating the industry standards while nurturing a healthier relationship with our planet. Join us as we continue to shape a world of beauty that radiates both inside and out.


Contact info

4.9

Excellent

TrustScore 5 out of 5

269 reviews

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4.9

All reviews

(269)

15 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely product

Lovely product, nice packaging and easy to use

18 January 2024
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Reply from The London Brow Company

We're delighted to hear that you found our product lovely, and we appreciate your kind words about the packaging and usability 📦✨

Rated 5 out of 5 stars

Brilliant

Brilliant quick delivery. Wonderful products, I absolutely love the London brow range.

12 January 2024
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Reply from The London Brow Company

We're thrilled to hear that you had a brilliant experience with our quick delivery and that you absolutely love The London Brow range! 🚚✨ Reviews like this make our day!

Rated 5 out of 5 stars

Very informative and helpful course

Very informative and helpful course. I am lot more confident to do any treatment I have learnt from The London brow company.

8 January 2024
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Reply from The London Brow Company

Thank you for sharing that you found our course very informative and helpful, and that it has boosted your confidence in performing treatments from The London Brow Company. 💪 We're here to empower you with knowledge and skills to excel in your beauty business. If you ever need further guidance or have questions, we're just a message away 😊

Rated 5 out of 5 stars

Great products

Great products. Wouldn’t use anything else on my clients. Super fast delivery and communication 👏🏽

2 January 2024
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Reply from The London Brow Company

We're thrilled to hear that you find our products great and wouldn't use anything else on your clients. 👏🏽 Thank you for sharing your feedback.

Rated 5 out of 5 stars

The quality is great

8 December 2023
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Reply from The London Brow Company

We're delighted to hear that you appreciate the great quality of our products. 🌟 Quality is at the heart of everything we do, and we're dedicated to ensuring you have the best for your beauty business.

Rated 5 out of 5 stars

Amazing experience with the products…

Amazing experience with the products am highly recommended to any beauty salon to order longer lasting lashlift nice custome service Leigh very helpful Tropic beauty fishponds bristol

18 December 2023
Unprompted review
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Reply from The London Brow Company

Thank you for sharing your amazing experience with our products, and we greatly appreciate your recommendation to beauty salons. 😊 We're also glad to know that Leigh provided you with excellent customer service, we appreciate your feedback.

Rated 5 out of 5 stars

Quick delivery

4 December 2023
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Reply from The London Brow Company

We're pleased to hear that you received your order with quick delivery! 🚚⚡ We know how busy you are so our goal is to make sure you get your products promptly. If you have any questions in the future, feel free to reach out. We're here to support you.

Rated 5 out of 5 stars

Quick and honest responses

Quick and honest response times, always giving amazing advice and very very helpful!

27 November 2023
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Reply from The London Brow Company

Thank you for your kind words! We're dedicated to providing quick and honest responses, as well as offering valuable advice and assistance. 😊

Rated 5 out of 5 stars

Great Vegan Products

Great vegan and recyclable boxes. On time delivery ! Expedite totally worth it. ! Hope to be a brand ambassador for the company one day ! lol

24 November 2023
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Reply from The London Brow Company

We're thrilled to hear that you appreciate our great vegan products and recyclable packaging! 🌱🌍 We're also glad that our expedited delivery service met your expectations 🚚⚡

Rated 5 out of 5 stars

As a beauty therapist have been using…

As a beauty therapist have been using various tints for years but this is by far the Best ! It’s longevity is 👌

23 November 2023
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Reply from The London Brow Company

We're delighted to hear that you, as a seasoned beauty therapist, find our tint to be the best with excellent longevity! 👌 Your satisfaction and trust in our products mean a lot to us ❤️

Rated 4 out of 5 stars

Bigger size of the brow doctor please

Great service and love the brow doctor mask, smells so good, creamy and luxurious…The only con is that the packaging is deceiving, once I opened it I was surprised to see how little product was in there…please can you do a bigger size than 15g? Such a lovely product, just not enough of it..

28 November 2023
Unprompted review
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Reply from The London Brow Company

We appreciate your feedback and are delighted to hear that you love our Brow Doctor mask! 😊 We understand your concern about the product size, and we'll certainly consider offering a bigger size in the future. Your input is invaluable in helping us improve. Thank you for taking the time to send us your thoughts 🌱

Rated 5 out of 5 stars

good and reliable

Good product (brow lamination) and fast + reliable international shipping (Amsterdam). In other words: I’m a happy customer.

20 November 2023
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Reply from The London Brow Company

We're thrilled to hear that you're a happy customer and that you've had a positive experience with our Brow Lamination product and international shipping to Amsterdam! 🌍✈️ Your satisfaction and trust in our products mean the world to us. Thank you for sharing.

Rated 5 out of 5 stars

Amazing

Amazing! Good product, and good shipping, I will buy more!

18 November 2023
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Reply from The London Brow Company

We're thrilled to hear that you had an amazing experience with our product and shipping! 🌟 Your satisfaction is our priority, and we're looking forward to serving you again when you return to shop again 🛍️

Rated 5 out of 5 stars

Excellent service !!

Excellent service !!! A special shout out to Sascha for being so helpful, efficient and patient. WE LOVE YOUR PRODUCTS ❣️ ... Lots of Love from the Brow Studio Team in South Africa.

22 November 2023
Unprompted review
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Reply from The London Brow Company

Thank you for your kind words and shout-out to Sascha! 😊 We're thrilled to hear that you love our products and appreciate our excellent service. Sending lots of love right back to the Brow Studio Team in South Africa! If you ever need anything else or have questions, please don't hesitate to reach out 🌟

Rated 5 out of 5 stars

Amazing!

The best, long lasting lash lift ever! :)
LB products are the best I have ever used and I am very happy with all my items. Quality products.
I only buy Vegan & Cruelty free!
Thanks for caring <3

17 November 2023
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Reply from The London Brow Company

We're delighted to hear that you've had the best, long-lasting lash lift with our products! 😄 Your support for our Vegan & Cruelty-Free products means the world to us. Quality and care are at the heart of everything we do 🌱🌍

Rated 5 out of 5 stars

Love this product line

7 November 2023
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Reply from The London Brow Company

We're thrilled to hear that you love our product line! ❤️ Your support is greatly appreciated, thank you for sharing.

Rated 5 out of 5 stars

Great company all round

13 November 2023
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Reply from The London Brow Company

Thank you for your kind words! 😊 We're delighted to hear that you consider us a great company and trust us to work with 👏🏽

Rated 5 out of 5 stars

The London brow company is such an…

The London brow company is such an amazing company, there products are brilliant from the inside product to the packaging, I highly recommend the London speed lash lifting system, gentle and effective. My clients love the wax , the smell is Devine and so soft on skin .if you try these products , I guarantee you won’t try anything else .

10 November 2023
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Reply from The London Brow Company

Thank you for your incredibly kind words and enthusiastic recommendation! 😊 We're thrilled to hear that you find our products amazing, from the inside out, and that your clients love the London Speed Lash Lifting System and our wax. Your satisfaction and trust in our products mean the world to us. Reviews like this really make our day 🥰

Rated 5 out of 5 stars

The London Brow Company go out of their way

Apart from loving their products, The London Brow Company go out of their way to make every purchase special.
Customer service, delivery time and quality are all worth 5 stars!

11 November 2023
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Reply from The London Brow Company

Thank you for your kind words and the 5-star rating! 😊 We're thrilled to hear that you not only love our products but also appreciate the effort we put into making every purchase special. Customer service, delivery time, and quality are our top priorities. Your feedback is really appreciated 🙏

Rated 5 out of 5 stars

best experience ever .

best experience ever .. but i have suggestion .. some of ur products doesn’t show how many pieces inside it

27 October 2023
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Reply from The London Brow Company

Thank you for your kind words about having the best experience with us! 😊 We appreciate your feedback and will certainly consider your suggestion about indicating the quantity of pieces inside our products to see how we can better communicate this with our customers 🌟

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