Really impressed with the customer service I received from The London Brow Company. The team were helpful and understanding and went above and beyond to resolve my issue. Thank you to the team for you... See more
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Amazing products and lovely, friendly customer service and support. High quality products make such a difference to client results and I love that London Brow is sustainable, vegan and cruelty free. N... See more
Company replied
I have been speaking with Michael for a few months now getting all the right information needed and he is so lovely and so polite and friendly amazing at his job! So patient and nothing is to much, re... See more
Company replied
I am doing my brow lamination, tinting and waxing course through London Brow Company. The content and format of their online course is fantastic. The kit that I received along with the course is brill... See more
Company replied
Company details
- Beauty Product Supplier
- Beauty Products Wholesaler
- Beauty School
- Cosmetics Industry
- Gift Shop
- Health and Beauty Shop
About The London Brow Company
Written by the company
Shop pro range
Shop Home range
professional training
FIND A SALON
Pioneers in Brow Lamination!
Founded by Leigh and Nick Blackwell, we stand at the intersection of beauty expertise and environmental consciousness. Our journey is driven by a passion for the beauty industry and a profound respect for our planet.
Our story took an exciting turn during Leigh's global travels, where she discovered the innovative concept of brow lamination. Recognising its potential, we became pioneers in the industry, proudly becoming the first company to introduce brow lamination to the UK and USA.
However, our commitment goes beyond innovation. We identified a gap in the market for products that align with our values - natural, vegan, and cruelty-free solutions that support the growth of small beauty businesses.
Determined to create positive change, The London Brow Company was born. With a UK-based laboratory, we diligently research and craft products using sustainable, plant-based ingredients. Beyond our product line, we offer accredited courses in brow lamination, ensuring professionals have access to comprehensive, ethical solutions.
At The London Brow Company, we're not just enhancing beauty; we're elevating the industry standards while nurturing a healthier relationship with our planet. Join us as we continue to shape a world of beauty that radiates both inside and out.
Contact info
London , United Kingdom
- +44 (0) 800 334 5373
- support@londonbrowcompany.com
- londonbrowcompany.com
4.9
Excellent
269 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Love all products
Love all products. Saving time by using the lash lift balm which is amazing.x
11 March 2024
Reply from The London Brow Company
We're thrilled to hear that you love all of our products, especially the lash lift balm! 😊 It's fantastic to know that it's been helping you save time. Thank you so much for taking the time to share your experience with us.
Orange Lash Lift Shields - Must Have!
The Orange Lash Lift Shields from The London Brow Company are THE BEST I have Ever tried!
And I have tried soooo many!
Total Must Have in this Buisness!
2 March 2024
Unprompted review
Reply from The London Brow Company
😊 Thank you for your enthusiastic recommendation! We're delighted that our orange lash shields stand out as the best you've ever tried. Your satisfaction means the world to us, and we're honoured to be a must-have in your business ❤️
Amazing products
Amazing products, every single one of them I’ve tried.
27 February 2024
Unprompted review
Reply from The London Brow Company
Thank you for taking the time to share your feedback, this is so lovely to hear 📦✨
Best brow glue
This is the best brow glue I've ever used !
All day wear , no matter what you do !
28 February 2024
Reply from The London Brow Company
We're thrilled to hear that you love our brow glue! It's fantastic to know that it provides all-day wear, no matter what you do. You time leaving your feedback is appreciated. 😊
I’ve had a great experience with The…
I’ve had a great experience with The London Brow Company so far. I’m so happy. Thank you.
26 February 2024
Reply from The London Brow Company
We're delighted to hear that you've had a great experience with us so far! Your happiness means a lot to us, and we're grateful for your support 🌟
Reply from The London Brow Company
We're thrilled to hear that you love the quality of our products! 😊 We appreciate your feedback.
Love all their products
Love all their products! Delivery is always really speedy too
19 February 2024
Reply from The London Brow Company
Thank you for such a lovely review! 😊 It's fantastic to know that our speedy delivery service has been meeting your expectations 📦✨
Five stars all the way!
I had an exceptional experience with Laura at the London Brow Company. Her expertise and attention to detail surpassed my expectations. Laura's professionalism and friendly demeanor made my missing item query stress free. I highly recommend her customer service. Five stars all the way!
27 February 2024
Unprompted review
Reply from The London Brow Company
We're thrilled to hear about your exceptional experience. Thank you for recommending Laura for her customer service and for awarding us five stars all the way! 🌟🌟🌟🌟🌟
Customer service is awful
Customer service is awful. Sent 2 messages. Sent an email and zero response.
18 January 2024
Reply from The London Brow Company
Hello Crystal,
Thank you for reaching out. We’ve looked up your details by name, order number, and email but haven’t found any correspondence from you. Could you please double-check that you’re contacting us at hello@londonbrowcompany.com or calling our toll-free UK customer service line at 0800 334 5373, available Monday through Friday GMT . We’re eager to assist you.
You can also reply to any emails you’ve received from us, your reply will be sent directly to our support team.
To help us understand the situation better, we’d appreciate it if you could send a screenshot of your attempt to reach out to us. We take customer service seriously and want to investigate any issues preventing successful contact.
Initial reply dated 23.02.24
Hi Crystal,
We have tried to reach out to you regarding your review and have not had a reply. Please do contact us through one of the recommended channels above so we can help you.
Team LBC
Updated reply 27.02.24
Fast delivery
Fast delivery. Really happy with all the stain tint. Will be buying more .
8 February 2024
Reply from The London Brow Company
We're thrilled to hear that you're happy with the fast delivery and satisfied with our hybrid dye skin stain products! 😊 Thank you for your positive feedback this is appreciated.
I’ve done 3 training courses with LB…
I’ve done 3 training courses with LB now and they have all been amazing! A great company to learn from and an amazing brand to use!! Xxx
14 February 2024
Unprompted review
Reply from The London Brow Company
Thank you so much for your loyalty and trust in our training courses Elle! 😊 We're thrilled to hear that you've found all three courses amazing and that you consider us a great company to learn from. Your success mean everything to us, we love having you as a valued London Brow Artist ❤️
Reply from The London Brow Company
Thank you for sharing your experience with us, we're pleased to hear that you're so happy with both the packaging and the quality of our product! 📦✨ We appreciate your feedback.
Great product, and quick delivery
Great product, very quick delivery from the UK to Australia, and great aftercare emails. Thanks!
6 February 2024
Reply from The London Brow Company
We're thrilled to hear that you're happy with our product and the quick delivery all the way to Australia! 🌏📦 We appreciate you taking the time to share your experience.
Reply from The London Brow Company
Thank you so much for your review Carla, we look forward to hearing how your clients find your new range ❣️
Love all London Brow Company products…
Love all London Brow Company products so superior to anything else I have trained with so far. Recently started using the wax and it is so beautiful to work with and smells divine.
30 January 2024
Reply from The London Brow Company
Hi Lisa, Thank you for sharing your positive experience with our products! We're so glad to hear that you find them superior to others you've tried. It's wonderful to know that you're enjoying the wax and its delightful scent as much as we do! 😊
Good product
Good product. Very dependable and consistent. Wish it was a bit more affordable to use in Canada with shipping/duties etc.
7 February 2024
Unprompted review
Reply from The London Brow Company
Thank you for your feedback! 😊 We're delighted to hear that you find our product dependable and consistent. We understand your concern about affordability with shipping and duties in Canada, and we're constantly looking for ways to improve and make our products more accessible worldwide. Fingers crossed we have a distributor in your area this year! 🤞🚚
Fantastic products
Fantastic products
The hybrid Dye is better than my actual henna ❤️
2 February 2024
Unprompted review
Reply from The London Brow Company
Thank you so much for your wonderful review! We're thrilled to hear that you love our Hybrid Dye even more than henna. Your feedback means the world to us. ❤️
The best wax ever
Thank you so much for the eyebrow wax , is my first time to try ,for my clients with sensitive skin !!!
29 January 2024
Reply from The London Brow Company
We're delighted to hear that you had a great experience with our eyebrow wax, especially for clients with sensitive skin. Thank you for giving it a try! If you ever need more products or have any questions, feel free to reach out 😊
Beginners lamination course (with wax and tint)
I have purchased the beginners lamination course including waxing and tinting. This course is so easy to access and so so easy to follow. It is extremely insightful, and I now have access to this whenever I need to go back and check my knowledge or fill in any gaps I have. I purchased the full kit option, and it is honestly so beautifully packaged and filled with so many goodies. I’m so ready to start my journey! And will definitely be purchasing another training course when The London Brow Company when I’m ready!
29 January 2024
Reply from The London Brow Company
We're thrilled to hear that you found our beginners lamination course with waxing and tinting easy to access and follow! Your positive feedback means the world to us. 😊 We're excited to be a part of your journey and provide you with everything you need for success.
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