Best cupcakes in the world! Really great (super fast to respond!) customer service too. So happy to be able to order them - I miss these from when I lived in London many years ago. Delighted to see mo... See more
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Iv started buying my cakes from lolas 2 years now..The cakes are scrumptious 😋 made for perfection and definitely made out of love ❤️.. The ordering n delivering process is very efficient..They... See more
I was having some trouble with my internet and Wesley( I hope this was the name) helped me in ordering it smoothly over the phone. The delivery experience was also great. I was updated with exact del... See more
Absolutely stunning cake! Lola's always delivers on quality, flavour and design, but this was the first time I was choosing a cake for myself (chocolate & raspberry) and it was incredible! Even my... See more
Company details
About Lola's
Written by the company
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Written by the company
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.
Contact info
214 Acton Lane, NW10 7NH, London, United Kingdom
- 0330 058 9525
- hello@lolascupcakes.com
- lolascupcakes.co.uk
4.7
Excellent
69K reviews
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Could be less sweet
From ordering to delivery all great. Cake looks fantastic, but please reduce the amount of sugar in your recipes. I ordered lots of different cake of yours due to simplicity of ordering and almost all of them are on the very sweet side . Apart from that you have great variety and they look amazing!
15 August 2026
Customer service agent was amazing as I…
Customer service agent was amazing as I was struggling online to place an order for x2 mix cupcakes that had different items in, all was completed over the phone ready for collection and the lady was so helpful. I ordered, gluten free, vegan and vegan gluten free cupcakes all of which were delicious!! My only reason for a 4 star is the items weren’t labeled, although separately packaged so I was worried as to which were the gluten free, vegan gluten free etc so it would be great if there was more labelling either on the items or a description of what was in each box.
8 August 2026
raspberry cheese cupcakes and cookie and cream cupcakes
I ordered a raspberry cheese cupcake and the cookies and cream cupcakes. I liked the raspberry one, but the cookies and cream wasn't my favorite. Unfortunately, I was confused by its taste. They delivered them very safely and well-packaged. They were delivered quite fast as well. I loved that.
8 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Lola's
Hello,
Thank you for taking the time to give us your feedback about your order of the Chocolate and Raspberry Nationwide Cake.
I am sorry that you have been disappointment on this occasion. We would like to understand more about why you didn't enjoy the cake and how we can improve on this.
I will be in touch with you via email soon to discuss this further.
Kind regards,
Lovely lovely lovely!!
15 August 2026
Delicious vegan & GF birthday cake
Ordered online for collection from a fridge locker. Process was super easy and fun (loved the fridge locker!). Got a vegan and gluten free birthday cake with writing for my mum and it was delicious 😋 Just vegan or just GF sounds tricky enough, but to be able to get both (and have a few to choose from!) made a refreshing change. Thanks Lola's!
7 August 2026
I got them for my daughter birthday …
I got them for my daughter birthday she totally loved yr cakes her favourite cakes of al time .and my daughter dont like cake but yr cake s she loves so lolacakes thank you for making her birthday so special
7 August 2026
Product was great very sweet and soft…
Product was great very sweet and soft loved by everyone will be back again
14 August 2026
We sent surprise cupcakes to our…
We sent surprise cupcakes to our daughter in London, from Australia. They arrived on time, looked beautiful and she said tasted amazing! Presentation was just perfection!!!
14 August 2026
The birthday cake was absolutely…
The birthday cake was absolutely amazing! 🎂✨ It looked beautiful, tasted delicious, and was a perfect addition to the celebration. The picture printing on the cake was also really good and looked so clear and beautiful! Everyone loved it. Thank you for making such a wonderful cake — highly recommended! ❤️
14 August 2026
Order arrived when expected and in good…
Order arrived when expected and in good quality.
7 August 2026
Easy to order
Easy to order, Lovely packaging, delivered on time and in perfect condition, beautiful cake, will be using again
14 August 2026
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