Have been a fan of Lola cupcake for a while now.. so when we were celebrating people birthdays ordering larger cakes from Lola’s was an obvious choice, and they did not disappoint. Great vegan option,... See more
Location
Switch locationMall Kiosk LM12, Intu Bromley, High St Bromley, BR1 1DN Bromley, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
It was a real delight to order a Red Velvet cake at Lola’s. The salesperson was very efficient and courteous. She also took her time to send me reminders and kept me posted about the status. The ca... See more
Lovely cake. Ordered raspberry and blueberry medium sponge for a 60th surprise party. Was delicious and looked beautiful.
Love Lola's cakes! They are absolutely delish! Excellent customer service from Shakira at the Bromley store! always very welcoming, friendly and always has a smile. Thank you Shakira!!
Company details
About Lola's - Lola's Bromley
Written by the company
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Written by the company
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.
Contact info
Mall Kiosk LM12, Intu Bromley, High St Bromley, BR1 1DN, Bromley, United Kingdom
- +44208 464 2732
4.7
Excellent
662 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Saved the Day!
We bought two cakes one from M&S and one from Lola. Thankfully we had the Lola cake because the M&S was tasteless and dry. The cake was nice tasting and the decorations was great. Will buy again!
29 October 2026
Cup cakes were fresh and the order was…
Cup cakes were fresh and the order was on time. All good on the day 🙏🧁🧁🧁
23 October 2026
It was my twins 18th birthday
It was my twins 18th birthday, they love the cake, the design is beautiful and it taste delicious. Their friends likes the cake too. Thank you for making my girls’s day.
23 October 2026
Such nice cake and nice packaging
Such nice cake and nice packaging
Had the lotus biscoff cake
10 October 2026
Lovely cake
Lovely cake. Ordered raspberry and blueberry medium sponge for a 60th surprise party. Was delicious and looked beautiful.
16 October 2026
Cakes were absolutely stunning
Cakes were absolutely stunning! My first time trying Lolas and definitely not the last! Love it!!!!
14 October 2026
Cakes are always delicious
Good customer service cakes always freshly baked and delicious
6 October 2026
Amazing cupcakes and service
I love those cupcakes and my kids too. They are a favourite for birthdays. Great customer service.
2 October 2026
Lola’s cakes are amazing
Lola’s cakes are amazing, moist and full of yummy ganache, with lots of decoration on top, great service, would highly recommend.
28 September 2026
The online service was easy to use
The online service was easy to use. Customer service was great.
15 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I’m quite disappointed with my recent…
I’m quite disappointed with my recent experience with Lola’s Cake. I bought a cake for my son’s birthday, as I have done before, and I was expecting the same fresh and delicious quality that I normally receive.
Unfortunately, this time the cake did not taste fresh, which was especially disappointing because it was for my son’s birthday. I have always considered Lola’s Cake a reliable place for a special occasion, so I was surprised by the difference in quality this time.
I hope this was just an isolated experience, as I would like to continue buying from Lola’s in the future and enjoy the fresh quality I have come to expect.
20 September 2026
Reply from Lola's - Lola's Bromley
Hello Alba,
Thank you for taking the time to leave your feedback about your recent order with us.
We are sorry to learn that you found the cake to not taste as fresh as previous occasions, this is certainly not a usual occurrence with our cakes or up to our standards.
We do recommend cakes to be kept refrigerated and kept at room temperature for 2-3 hours before serving as this can the texture of the sponge and overall tasting experience.
We would like to assure you that all of our products are made from scratch and handcrafted by our bakery team, who take great pride in using high-quality ingredients to create fresh cakes and cupcakes baked for the date of delivery.
We do apologise that this experience fell short of our usual standards and will be sure to log this directly with our bakery team to review further.
If you would like to discuss your feedback further with our team directly please do reach out to us at hello@lolascupcakes.com so we can assist you further with this.
Great service@bromley!
Love Lola's cakes! They are absolutely delish!
Excellent customer service from Shakira at the Bromley store! always very welcoming, friendly and always has a smile. Thank you Shakira!!
12 September 2026
Beautiful cake and especially yummy
5 September 2026
Ordered Victoria sponge cake
Ordered Victoria sponge cake. Came with fruits inside and on top. Actually quite a nice cake as it wasn't overly sweet, wasn't dry either. Definitely one of the better cakes from Lola.
5 September 2026
As ever excellent tasting cake lovely…
As ever excellent tasting cake lovely and moist and tasty highly decorated.
30 August 2026
Fantastic
I came across Lola’s online and I’m glad I did because it saved me last minute. I was going to bake my sons birthday cake and something came up so I didn’t have time to do it and Lola’s was the only one that had flexible dates that I could find online and that was perfect for me because that’s what I needed but I can honestly say for my first time experience with Lola’s am beyond impressed, this will not be my last purchase as for the cake it was beautifully shaped, beautifully baked the taste was balanced it just tasted delicious all I had to do was put my sons cake decorations on it. Everyone said it was delicious and looked great so thank you Lolas for your service.
10 August 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.