Lola's - Lola's LiverPool St Reviews 

198
•
TrustScore 4.5 out of 5

4.6

Ticket Hall (next to visitor centre), Liverpool Street Underground Station, EC2M 7PP London, GB

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See what reviewers are saying

Rated 5 out of 5 stars

Loving Lola’s cup cakes for years now! For me they are the perfect combination of sweetness, flavour, quality and always fresh! My absolute favourites are chocolate and raspberry and mixed berry! I ha... See more

Rated 5 out of 5 stars

When I collected the cakes from Watford kiosk I was very disappointed as we had paid for cupcakes in the letter 4 for our twins 40th birthday they were all damaged . We phoned and told the company of... See more

Rated 5 out of 5 stars

Their cakes are simply the best you will ever eat. I love cake and eat plenty of it! But sadly been diagnosed with a Gluten intolerence recently. However, I still want cake! I made contact with Lola... See more

Rated 3 out of 5 stars

Slow service and therefore missed my train. Cake not kept chilled which was not communicated and collection was later afternoon so the cake had been left all day. Decor was ok, slightly disappointing... See more

Company replied


Company details

  1. Cake Shop
  2. also in
  3. Bakery
  4. Cupcake Shop
  5. Online Food Ordering Service
  6. Take Away Service
  7. Wedding Bakery

About Lola's - Lola's LiverPool St

Written by the company

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

Written by the company

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.

Contact info

  • Ticket Hall (next to visitor centre), Liverpool Street Underground Station, EC2M 7PP, London, United Kingdom

  • +44203 966 8927

4.6

Excellent

TrustScore 4.5 out of 5

198 reviews

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4.6

All reviews

(198)

5,830 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Delicious cake

Delicious cake, very neatly decorated, exactly like on the website, and very easy to order. Really happy with the service and quality, and have already ordered another!

10 December 2022
Rated 3 out of 5 stars

The cake was okay

The cake was okay, I just didn't like the texture and mouth feel of the icing.

2 December 2022
Lola's - Lola's LiverPool St logo

Reply from Lola's - Lola's LiverPool St

Hello Mary,

Thank you for taking the time to review our product.

I am sorry you did not enjoy your cake.

This does not reflect our usual standard at all and I will pass your feedback to our bakery manager to review.

I will be in touch shortly to discuss.

Best wishes,

Shona

Rated 5 out of 5 stars

Liverpool Street station Lola’s

Liverpool Street station Lola’s , friendly and helpful staff , easy access to shop , good location , was open early on a Sunday which was very convenient as my daughters birthday was on a Sunday, everyone enjoyed the taste of the cake , and the presentation of the rainbow 🌈 vanilla cake 🎂

20 November 2022
Rated 5 out of 5 stars

Tasty Cakes

I loved these cakes. I got the box of 6 fruit selection cupcakes. They tasted amazing.
The service at this pickup location was great. lovely people lovely cakes

18 November 2022
Rated 1 out of 5 stars

Very poor behaviour from staff

Very poor behaviour from staff. Went to pickup an order and theyd sent an email we hadn’t seen an hour before that it was cancelled. Should not advertise the items if they do not have it in the first place. Upon showing the email cancellation and dissapointment, one of them started to snicker and laugh at the back, starting to chat badly about us as we turned away. Confronted them why they found it funny and a middle class man stood up for them and pretended they were greeting him (obviously they were not). It’s unprofessional and meant to be a luxury food brand. Need to hire staff with better manners and ways of dealing with situations like this. These were meant to be for visiting my grandma.

4 November 2022
Unprompted review
Lola's - Lola's LiverPool St logo

Reply from Lola's - Lola's LiverPool St

Hello,
Thank you for taking the time to leave your review.
I am very sorry to hear about this situation.
Some of our stores do offer cupcakes at a discounted rate towards the end of the day via the Too Good To Go app, however they are able to cancel this order with a full refund within an hour of the collection time should they need to.
I am very sorry for any disappointment that may have been caused.
If you would like to discuss this further with us, please feel free to get in touch via email at hello@lolascupcakes.com.
We look forward to hearing from you,
Greta

Rated 5 out of 5 stars

Delicious vegan Red velvet cake

Ordering process was super easy, I was able to pick up the cake on my chosen day from Liverpool Street Underground station. The cake, although small was delicious and would easily server 4-6, you don't need a huge slice as it is so filling. The rich 'buttercream' filling was generous and wasn't overly sweet, the red velvet cake was still moist the next day. I'd definitely order again!

9 April 2022
Rated 5 out of 5 stars

Branded cupcakes for office celebration

Needed branded cupcakes for an office celebration and Lola's photo cupcakes worked out well for the purpose. The online order process was efficient and quick, allowing me to upload the image I wanted as part of the order. Later, a few days before the order, a question about allergens was swiftly answered by their customer service team. Order pick-up from their kiosk was prompt and very friendly.

28 March 2022
Rated 5 out of 5 stars

The cake was amazing

The cake was amazing ! Everyone said it’s the best cake they have ever tasted. Am I the only person so impressed also by the cute postman pat van and super nice delivery man. The van is even covered in their colourings and logo making the whole experience absolutely 5 star will be using them again

27 March 2022
Unprompted review

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