Lola's - Lola's LiverPool St Reviews 

197
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TrustScore 4.5 out of 5

4.6

Ticket Hall (next to visitor centre), Liverpool Street Underground Station, EC2M 7PP London, GB

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Rated 5 out of 5 stars

When I collected the cakes from Watford kiosk I was very disappointed as we had paid for cupcakes in the letter 4 for our twins 40th birthday they were all damaged . We phoned and told the company of... See more

Rated 5 out of 5 stars

Their cakes are simply the best you will ever eat. I love cake and eat plenty of it! But sadly been diagnosed with a Gluten intolerence recently. However, I still want cake! I made contact with Lola... See more

Rated 5 out of 5 stars

Smooth pick-up from Liverpool Street retail cart. Cakes were delicious, I thought I'd over ordered for the team meeting but they all disappeared and people wanted more!

Rated 3 out of 5 stars

Slow service and therefore missed my train. Cake not kept chilled which was not communicated and collection was later afternoon so the cake had been left all day. Decor was ok, slightly disappointing... See more

Company replied


Company details

  1. Cake Shop
  2. also in
  3. Bakery
  4. Cupcake Shop
  5. Online Food Ordering Service
  6. Take Away Service
  7. Wedding Bakery

About Lola's - Lola's LiverPool St

Written by the company

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

Written by the company

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.

Contact info

  • Ticket Hall (next to visitor centre), Liverpool Street Underground Station, EC2M 7PP, London, United Kingdom

  • +44203 966 8927

4.6

Excellent

TrustScore 4.5 out of 5

197 reviews

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4.6

All reviews

(197)

5,774 reviews in the last 12 months

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Rated 5 out of 5 stars

When I collected the cakes from Watford…

When I collected the cakes from Watford kiosk I was very disappointed as we had paid for cupcakes in the letter 4 for our twins 40th birthday they were all damaged .
We phoned and told the company of our disappointment and the lady was very apologetic and asked for a photo of the cakes .We then got a phone call back saying they would deliver another batch the next day What a great service we will definitely order from this company again Thank you xxx

24 October 2026
Rated 5 out of 5 stars

Their cakes are simply the best you…

Their cakes are simply the best you will ever eat. I love cake and eat plenty of it! But sadly been diagnosed with a Gluten intolerence recently. However, I still want cake! I made contact with Lolas online and they suggested placing an order so that when I visited there would be Gluten Free options. Easy to order and collect. And even better, the cakes taste incredible!

25 October 2026
Unprompted review
Rated 2 out of 5 stars

Unfriendly saleswoman

Unfriendly saleswoman

16 October 2026
Lola's - Lola's LiverPool St logo

Reply from Lola's - Lola's LiverPool St

Hello Julia,

Thank you for sharing your feedback with us

We are very sorry to hear that the service you received from the team at our Liverpool Street station stand was unfriendly.

Attentive and friendly customer service is absolutely key for us and is the usual standard at our shops, we apologise that we fell short on this occasion.

I have located the time and date for your purchase and have been sure to log the details regarding your experience directly so that this can be best reviewed by the relevant stores and area managers to improve on this experience for the future.

We thank you again for sharing this feedback as it is always critical for us to hear from our customers how we are doing and how we can improve to make every time that you shop with Lola's a positive experience.

If you have any more details about your experience that you would like to share with our team we would always be happy to hear from you directly at hello@lolascupcakes.com.

Kind regards,

Rated 5 out of 5 stars

Delicious each Time

Delicious each Time ! I’m completely crazy about the Lola’s especially the chocolate one … and I admit also the chocolaté Hazelnut 🤪🤪❤️

20 September 2026
Rated 5 out of 5 stars

Great cakes.

Great cakes.
The ladies and men who serve are always very friendly. A taste of the red velvet and lemon cakes will make you keep going back for more. I always get a pack of 6 whenever I pass through London Bridge, Liverpool Street Station or Bromley. It is my personal treat to end the week.

19 September 2026
Rated 5 out of 5 stars

Love Lola cupcakes

Love Lola cupcakes. Today I went to buy Black Forest cupcake and was disappointed to know that they have discontinued making them. They were my favs.

18 July 2026
Rated 5 out of 5 stars

Absolutely love the cupcakes

Absolutely love the cupcakes!
I buy frequently now, a mix of vegan and non vegan, for my family. All delicious! It’s difficult to choose! Any flavour is delicious!
Very polite , pleasant and professional staff too. Great service!

20 July 2026
Rated 1 out of 5 stars

I had a very bad experience with Lola’s…

I had a very bad experience with Lola’s Cake. I had heard from my friend, who had registered before her birthday and bought a very large cake, that their cakes were good, so I registered as well. I even spent 5 pounds at the time of registration. But on my birthday, they told me that I couldn’t get anything because it hadn’t been a full month yet, even though I was just a week away. This was very disappointing. Even if it wasn’t a big cake, offering a small cake wouldn’t have been a difficult trick. They lost a customer, and I’m telling everyone about this very negative experience. I wouldn’t recommend Lola’s Cake to anyone because I don’t think anyone deserves to go through this.

24 September 2025
Unprompted review
Lola's - Lola's LiverPool St logo

Reply from Lola's - Lola's LiverPool St

Hello,

Thank you for taking the time to share your experience about your recent visit in-store.

I am sorry to hear that you were disappointed that you were not able to redeem a free birthday cupcake on your birthday.

Our birthday reward is part of our Love club programme that is subject to specific terms and conditions, including the requirement that customers must be signed up for at least 30 days prior in order to qualify.

This requirement is outlined in point 6 of our Terms and Conditions, which you can review in full here: https://www.lolas.co.uk/pages/love-club, and is in place to ensure the offer is applied fairly and consistently to all members.

I hope this clears up any confusions.

As always, If you would like to get in touch with us directly to discuss your feedback further you can always reach us at hello@lolascupcakes.com.

Best wishes,
Mahir

Rated 3 out of 5 stars

Slightly disappointing this time around

Slow service and therefore missed my train. Cake not kept chilled which was not communicated and collection was later afternoon so the cake had been left all day. Decor was ok, slightly disappointing compared to previous cakes i've had. If the flowers were intended to be edible, they were not. Cake itself was nice, but decor underwhelmed by especially for the price point.

15 March 2026
Lola's - Lola's LiverPool St logo

Reply from Lola's - Lola's LiverPool St

Hi,

I am sorry to hear about your recent visit to our store was not up to our usual high quality.

I will log this feedback by our stores manager and area manager to review.

Our Mother's day cake this year was decorated with edible flowers. I am sorry you didn't enjoy these on the cake and I will pass this feedback on to our product development team to review.

If you would like to discuss your order further with our team please reach out on hello@lolascupcakes.com

Kind regards,
Shona

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