Lola's - Lola's LiverPool St Reviews 

197
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TrustScore 4.5 out of 5

4.6

Ticket Hall (next to visitor centre), Liverpool Street Underground Station, EC2M 7PP London, GB

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Rated 5 out of 5 stars

When I collected the cakes from Watford kiosk I was very disappointed as we had paid for cupcakes in the letter 4 for our twins 40th birthday they were all damaged . We phoned and told the company of... See more

Rated 5 out of 5 stars

Their cakes are simply the best you will ever eat. I love cake and eat plenty of it! But sadly been diagnosed with a Gluten intolerence recently. However, I still want cake! I made contact with Lola... See more

Rated 5 out of 5 stars

Smooth pick-up from Liverpool Street retail cart. Cakes were delicious, I thought I'd over ordered for the team meeting but they all disappeared and people wanted more!

Rated 3 out of 5 stars

Slow service and therefore missed my train. Cake not kept chilled which was not communicated and collection was later afternoon so the cake had been left all day. Decor was ok, slightly disappointing... See more

Company replied


Company details

  1. Cake Shop
  2. also in
  3. Bakery
  4. Cupcake Shop
  5. Online Food Ordering Service
  6. Take Away Service
  7. Wedding Bakery

About Lola's - Lola's LiverPool St

Written by the company

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

Written by the company

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.

Contact info

  • Ticket Hall (next to visitor centre), Liverpool Street Underground Station, EC2M 7PP, London, United Kingdom

  • +44203 966 8927

4.6

Excellent

TrustScore 4.5 out of 5

197 reviews

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4.6

All reviews

(197)

5,792 reviews in the last 12 months

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Rated 3 out of 5 stars

It was a quick service

It was a quick service, and a beautiful cake but it was impossible to eat as it was extremely sweet, so unfortunately nobody could eat it and wasted my money.

4 March 2026
Lola's - Lola's LiverPool St logo

Reply from Lola's - Lola's LiverPool St

Hello Karen,

Thank you for letting us know about your recent order.

I am so sorry the cake came across as too sweet.

We do use buttercream thinly on the outside of the cake, it helps keep the cake secure to prevent it being easily damaged as there is no icing around the sides of the sponge. Sadly buttercream can be quite sweet, we do recommend if this is not your taste to have cake which primarily have a cream cheese icing which is less sweet and smoother.

If you would like to discuss this further please email us on hello@lolascupcakes.com.

Best wishes,

Alice

Rated 5 out of 5 stars

Exactly what I expected if not better!

I ordered this as a birthday cake for my sister.

The order was correct and just like the photographs.

I got exactly what I ordered and in fact it tasted better than expected.

Definitely 10 out of 10!!

31 January 2026
Rated 4 out of 5 stars

Very pretty but a little too much icing

The mini cupcakes were very pretty but there was way too much buttercream icing for my taste, it made them quite sickly sweet. The cake was perfect though so it was possible to scrape off a bit of the icing and enjoy!

8 November 2025
Rated 1 out of 5 stars

I had a very bad experience with Lola’s…

I had a very bad experience with Lola’s Cake. I had heard from my friend, who had registered before her birthday and bought a very large cake, that their cakes were good, so I registered as well. I even spent 5 pounds at the time of registration. But on my birthday, they told me that I couldn’t get anything because it hadn’t been a full month yet, even though I was just a week away. This was very disappointing. Even if it wasn’t a big cake, offering a small cake wouldn’t have been a difficult trick. They lost a customer, and I’m telling everyone about this very negative experience. I wouldn’t recommend Lola’s Cake to anyone because I don’t think anyone deserves to go through this.

16 September 2025
Lola's - Lola's LiverPool St logo

Reply from Lola's - Lola's LiverPool St

Hello Ozge,

Thank you for leaving us your feedback.

I am sorry for any disappointment with this experience.

Our birthday offer is for members of our loyalty scheme and you do have to be a member of the scheme for at least 30 days before your birthday to be able to redeem the offer.

You may view our terms and conditions for the offer here https://www.lolas.co.uk/pages/love-club

I can see that you have already been in touch and discussed this with my colleague, if you do wish to discuss this any further please feel free to email us on hello@lolascupcakes.com

Best wishes,

Chloe

Rated 5 out of 5 stars

My favourite place for cakes

I love Lola’s cakes and cupcakes. Especially with cream cheese frosting as they are not as sweet as other frostings. It would be nice that apart of doing vegan and gluten free, if Lola can also make some cakes using natural sugars (similar to keto or paleo).

6 September 2025
Rated 4 out of 5 stars

Lots of choices

Lots of choices
With gluten free cupcakes as well
Love the points system every time you buy.
Because of the location the wifi was not good. It took me ages to log in but the lady added my points while paying which is great

7 August 2025
Rated 5 out of 5 stars

We went on Saturday around 5ish

We went on Saturday around 5ish. The male and female workers were great (Sirah and Daniel) and we will definitely not be buying our cakes from anywhere else moving forward.

26 April 2025
Unprompted review
Rated 5 out of 5 stars

The cupcakes were ready when I went to…

The cupcakes were ready when I went to pick them up, from ordering online to pick up information was given to me in a timely manner. I had to do a bit of travelling with the cupcakes the the box that it came in kept the cupcakes safe.

20 March 2025

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