Lola's - Lola's Bromley Reviews 

662
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TrustScore 4.5 out of 5

4.7

Mall Kiosk LM12, Intu Bromley, High St Bromley, BR1 1DN Bromley, GB

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See what reviewers are saying

Rated 5 out of 5 stars

Have been a fan of Lola cupcake for a while now.. so when we were celebrating people birthdays ordering larger cakes from Lola’s was an obvious choice, and they did not disappoint. Great vegan option,... See more

Rated 5 out of 5 stars

It was a real delight to order a Red Velvet cake at Lola’s. The salesperson was very efficient and courteous. She also took her time to send me reminders and kept me posted about the status. The ca... See more

Rated 5 out of 5 stars

Lovely cake. Ordered raspberry and blueberry medium sponge for a 60th surprise party. Was delicious and looked beautiful.

Rated 5 out of 5 stars

Love Lola's cakes! They are absolutely delish! Excellent customer service from Shakira at the Bromley store! always very welcoming, friendly and always has a smile. Thank you Shakira!!


Company details

  1. Cake Shop
  2. also in
  3. Bakery
  4. Cupcake Shop
  5. Online Food Ordering Service
  6. Take Away Service
  7. Wedding Bakery

About Lola's - Lola's Bromley

Written by the company

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

Written by the company

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.

Contact info

  • Mall Kiosk LM12, Intu Bromley, High St Bromley, BR1 1DN, Bromley, United Kingdom

  • +44208 464 2732

4.7

Excellent

TrustScore 4.5 out of 5

662 reviews

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4.7

All reviews

(662)

5,830 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kids birthday cake

I ordered the personalised cars cake for my sons birthday. The ordering process on their website was straightforward and the cake looked and tasted great.

11 February 2025
Rated 5 out of 5 stars

Best carrot cake!!!

Easy to order and good service in collection. I ordered a big Carrot Cake for my sisters 21st and it was absolutely delicious. I don’t usually like carrot cake but I couldn’t get enough of this one. Would highly recommend!

26 January 2025
Rated 5 out of 5 stars

Yummy birthday cake!

The assistant was very helpful and knowledgeable and talked me through the various cakes. I chose the chocolate and raspberry birthday cake and it was delicious! Moist sponge, just the right amount of cheese frosting / cream and fresh raspberries!

4 January 2025
Rated 3 out of 5 stars

The cream was too heavy

The cream was too heavy, it was not tasty or juicy but buttery and the cake was dry. We didn’t like it. We love this brand and we buy there every week for the kids. They have other cupcakes that are much better, gluten-free and tastier. This edition was not a success.

26 December 2024
Lola's - Lola's Bromley logo

Reply from Lola's - Lola's Bromley

Hello Faina,

Thank you for taking the time to leave us a review.

I am sorry to hear that you were disappointed with our gluten free & vegan Christmas cupcakes.

We appreciate all feedback as this helps us identify areas for potential improvement. I will be sure to pass this across to our product development team for review.

We're happy to hear that you typically enjoy our products and we’ll make sure to consider your feedback as we continue to improve.

If you do wish to discuss this any further, feel free to email us on hello@lolascupcakes.com

Best wishes,

Chloe

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