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Lola's - Ealing Broadway Reviews 

561
•
TrustScore 4.5 out of 5

4.5

Cake Shop
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Unit 51, Broadway, W5 5JY London, GB

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01908538798

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See what reviewers are saying

Rated 5 out of 5 stars

Very easy to order good online service, delivery was fantastic and quality was great . Only one thing I must say there was no happy birthday on the cake

Rated 5 out of 5 stars

I ordered 12 mini cupcakes to raise money for a breast cancer charity for a work event. They were exactly as I ordered, really delicious and enjoyed by all. Speedy delivery and lovely staff in Ealing... See more

Rated 5 out of 5 stars

I ordered a fresh berry cake from Lola’s Cake for my daughter’s 40th birthday, and it was absolutely FANTASTIC! 🍰 It looked beautiful and tasted even better — everyone loved it. Even my son, who... See more

Rated 5 out of 5 stars

Everything! Ordering was easy, pickup straightforward which worked well as I was ordering from home in Scotland and collecting on my arrival in London. The cake was DELICIOUS! I ate my whole piece a... See more

Company details

  1. Cake Shop
  2. also in
  3. Bakery
  4. Cupcake Shop
  5. Online Food Ordering Service
  6. Take Away Service
  7. Wedding Bakery

About Lola's - Ealing Broadway

Written by the company

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

Written by the company

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.

Contact info

  • Unit 51, Broadway, W5 5JY, London, United Kingdom

  • 01908538798

4.5

Excellent

TrustScore 4.5 out of 5

561 reviews

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4.5

All reviews

(561)

5,792 reviews in the last 12 months

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Rated 3 out of 5 stars

I ordered a birthday cake for my…

I ordered a birthday cake for my partner. The cake was beautiful but not fresh at all.
We had to bin the cake next day after taking pictures unfortunately.
It was very disappointing!

4 January 2026
Lola's - Ealing Broadway logo

Reply from Lola's - Ealing Broadway

Hello,

Thank you for taking the time to provide us with your feedback.

I am very sorry for the disappointment experienced on this occasion with your order of the Vanilla Cake with photo image.

I can assure you all orders are freshly baked and prepared for the date of delivery/collection. We never premake, store or freeze our cakes.

Orders are kept chilled until collection, or if a home delivery, orders are delivered in our refrigerated vans. We do recommend cakes are allowed to come up to room temperature for a few hours before serving to ensure the cake is served at its best.

If there is anything further we can help with please feel free to send an email to hello@lolascupcakes.com

Kind regards,

Rated 3 out of 5 stars

The ordering and pick up experience was…

The ordering and pick up experience was excellent but the cake was dry and had a blunt taste.

17 January 2026
Lola's - Ealing Broadway logo

Reply from Lola's - Ealing Broadway

Hello Elena,

Thank you for taking the time to leave us your feedback.

I am sorry to hear that your Blue Newborn Baby Cake tasted dry and had a blunt taste.

Our bakery takes great care to ensure that all of our cakes are baked fresh specifically for your order using high-quality ingredients to ensure the best experience for our customers.

We do advise to store our cakes in the fridge and to take them out at least 2-3 hours before serving as our products are best served at room temperature. If they are not kept out for long enough this can affect the taste and texture.

I will be sure however to pass your feedback across to the relevant teams and we will monitor if we have any similar feedback from your cake batch.

If you do wish to discuss this further, please feel free to email us on hello@lolascupcakes.com

Best wishes,

Rated 1 out of 5 stars

Too sweet couldn’t eat it

Too sweet couldn’t eat it

17 January 2026
Lola's - Ealing Broadway logo

Reply from Lola's - Ealing Broadway

Hello,

Thank you for taking the time to share your feedback with us.

I am very sorry for the disappointment experienced on this occasion as you found the cake to be too sweet.

This cake is decorated entirely with buttercream icing which is the sweetest tasting icing we offer and can be too sweet for some based on personal preference.

I would like to suggest our cream cheese icing or ganache icing cakes which are a little less sweet in taste due to the nature of these icings.

Your feedback will of course be logged and passed on to our teams for review.

If there is anything you would like to discuss further please feel free to send an email to hello@lolascupcakes.com

Kind regards,
Marta

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