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Lois Bullion Reviews 

5,079
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 2,580 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the excellent service received, noting its efficiency and professionalism. People frequently praise the swift payment process, with funds often transferred into accounts within hours or the same day. Many consumers found the prices offered to be fair and often better than competitors, providing great value for their items. Reviewers appreciate the straightforward and easy process, from sending items with pre-paid packaging to clear communication. The staff are frequently described as helpful, professional, and honest, contributing to a trustworthy experience. Many customers would highly recommend the company for its reliability and excellent overall value.

What people talk about most

Service

People report positive experiences with service, consistently highlighting its speed, efficiency, and... See more

Payment

Consumers consistently report positive experiences with payment, highlighting its speed and efficiency. Many... See more

Price

Users describe positive interactions with price, often noting that the prices offered are competitive and... See more

Value for money

Clients share positive opinions on value for money, with many reviewers consistently reporting fair and... See more

Staff

Customers consistently report positive experiences with staff, highlighting their professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As other reviews have stated it really is an excellent service . Next day delivery of return envelope then posted off which arrive at 7:00am next morning. Offer given within a few hours and money in m... See more

Rated 5 out of 5 stars

I always get great service from this company, if you want service they are the best you will get. Their gold buying prices are one of the best, their silver buying prices are close to the top. Always... See more

Rated 5 out of 5 stars

I “shopped” around and went for Lois Bullion as I liked their full transparency on pricing & their calculator. I received substantially more from Lois than I had been offered by others. Offer and paym... See more

Company replied

Rated 5 out of 5 stars

Requested an envelope on Tuesday Aug 4th received it the following day 5th Aug . Placed my jewellery in and returned it the same day. Received an excellent offer today Thursday 6th at 12.33pm which I... See more

Company replied


Company details

  1. Gold and Silver Trading Company
  2. Coin Dealer
  3. Gold Dealer
  4. Investment Service
  5. Jewelry Buyer
  6. Scrap Metal Dealer

About Lois Bullion

Written by the company

Lois Bullion

The UK's Leading Precious Metals Dealer

As the UK's trusted leader in precious metals, we offer top prices on gold, silver, platinum, and palladium. Visit our Birmingham shop where free parking is available, or trade securely from home with our free seller pack. Enjoy fast service and same-day payments.

Sell Your Metals & Gems

Get the UK's most competitive prices for your precious metals and gems. We make selling simple, whether in-store or online. Explore our specialities below:

Transparent Pricing, No Surprises

Unlike most, we show the actual payout rates for scrap. We buy any quantity, from a single gram to several kilos. Try our scrap calculator 📲 today to discover your item's real value!

Buy Precious Metals Online

Buying precious metals is simple and secure on our website. Browse our most popular categories below, or visit our full online shop to meet your investment needs.

Expert Valuations & Technology

With over 50 years of experience, our experts provide free, accurate valuations. Using state-of-the-art XRF analysis and on-site melting, we consistently offer better prices than high street jewellers and online cash-for-gold buyers. For larger quantities, you can even watch the melting process yourself!

Join Our Community

Join thousands of satisfied customers who have been paid over £180 million. Experience the trust and expertise that sets us apart.

Visit Our Birmingham Gold Shop

📍 41 Frederick Street, Jewellery Quarter, Birmingham, B1 3HN

⏰ Trading Hours:

  • • Mon-Fri 9:00 AM - 5:00 PM
  • • Sat 9:30 AM - 2:30 PM

🚗 Free Parking Available

Get in Touch

Ready to explore the value of your precious metals or have questions?

Lois Bullion shop in Birmingham and online www.lois-bullion.comThe inviting storefront of Lois Bullion, a trusted precious metals dealer in Birmingham's Jewellery Quarter.

Lois Bullion: We buy gold, silver, and jewellery at the best UK prices. Turn scrap into cash with our free, insured seller pack.

Contact info

4.9

Excellent

TrustScore 5 out of 5

5K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(5,079)

2,478 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

Great experience, service was quick, polite and overall lovely. Would recommend for any gold transactions

31 July 2026
Unprompted review
Lois Bullion logo

Reply from Lois Bullion

Dear Lucia,

Thank you for your five-star review. We are pleased to hear about the polite, great, and prompt service you received, and we greatly appreciate the recommendation.

We hope to hear from you again.

Rated 5 out of 5 stars

Quick despatch

Quick despatch, easy to order,good prices and lot of bullion choices.

30 July 2026
Lois Bullion logo

Reply from Lois Bullion

Dear Moutia,

Thank you for your five-star review. We are delighted to hear you were happy with the price you received for your items.

We hope to hear from you again.

Rated 5 out of 5 stars
Lois Bullion logo

Reply from Lois Bullion

Dear Robert,

Thank you for your five-star review. We are pleased to hear you were happy with the price you received for your items.

We hope to hear from you again.

Rated 5 out of 5 stars

Another seamless transaction

Another seamless transaction. I dropped my pre-paid envelope at the Post Office at 4pm and had a competitive payment in my bank account by midday the next day.

29 July 2026
Lois Bullion logo

Reply from Lois Bullion

Dear Jane,

Thank you for your 5-star review. We're pleased to hear you're happy with the efficiency of the service you received from us.

We hope to hear from you again!

Rated 5 out of 5 stars

Speedy performance

Speedy reply to initial email.
Next day delivery of pack, fantastic.....
Posted pack same day....
Lois received and processed following day,......
That night cash in the bank,.......
Brilliant, and fair price too (know you guys have to make a profit!)

29 July 2026
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Reply from Lois Bullion

Dear Nick,

Thank you for your five-star review. We are thrilled to hear about the brilliant, fair, and prompt service you received.

We hope to hear from you again.

Rated 5 out of 5 stars

Gold Sovereigns

Fast & efficient service very easy to use lock in, buy & delivered next day.
Will use again :)

29 July 2026
Lois Bullion logo

Reply from Lois Bullion

Dear Alexander,

Thank you for your five-star review. We are pleased to hear about the efficient and prompt service.

We hope to hear from you again.

Rated 5 out of 5 stars

Phenomenal

Phenomenal, seamless service. Requested a pre-paid, insured mail bag which arrived the following day. I completed the form and sent my jewellery and the next morning I received an offer which I was delighted to accept - over £200 more than I had previously been quoted. Received payment into my account a few hours later. From initial enquiry to receiving bank transfer was only 2 days! I would highly recommend this very professional company without any hesitation.

30 July 2026
Unprompted review
Lois Bullion logo

Reply from Lois Bullion

Dear Christine,

Thank you for your five-star review. We are delighted to hear about the phenomenal, seamless, professional, and prompt service you received, and we greatly appreciate the recommendation.

We hope to hear from you again.

Rated 5 out of 5 stars

All went to plan that was set out .

All went to plan that was set out .

29 July 2026
Lois Bullion logo

Reply from Lois Bullion

Dear Marion,

Thank you for your five-star review. We are thrilled to hear that our service reached your expectations.

We hope to hear from you again.

Rated 5 out of 5 stars

Quick easy service

Quick easy service. Would recommend

28 July 2026
Lois Bullion logo

Reply from Lois Bullion

Dear Sally,

Thank you for your five-star review. We are pleased to hear about the easy and prompt service you received, and we greatly appreciate the recommendation.

We hope to hear from you again.

Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service - first class!

28 July 2026
Lois Bullion logo

Reply from Lois Bullion

Dear Dieter,

Thank you for your five-star review. We are delighted to hear about the outstanding and first-class customer service you received.

We hope to hear from you again.

Rated 5 out of 5 stars

Unexpected value in scrap jewellery

Easy to request postage envelope. Clear instructions, excellent communication. Prompt payment when I accepted offer. Money value on goods sent was more than anticipated so delighted with transaction, thank you.

28 July 2026
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Reply from Lois Bullion

Dear Kay,

Thank you for your five-star review. We are pleased to hear about the easy, clear, excellent, and prompt service you received.

We hope to hear from you again.

Rated 5 out of 5 stars

Easy and job done

Easy and job done
Quickly paid ! Excellent

28 July 2026
Lois Bullion logo

Reply from Lois Bullion

Dear Marie,

Thank you for your five-star review. We are delighted to hear about the easy, excellent, and prompt service you received.

We hope to hear from you again.

Rated 5 out of 5 stars

Highly recommended

The requested envelope arrived the next day, and an offer was made within hours of them receiving the jewellery. The money was in my account the next day. Fabulous service. Highly recommended

21 July 2026
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Reply from Lois Bullion

Dear Angela,

Thank you for your five-star review. We are thrilled to hear about the fabulous and prompt service you received, and we greatly appreciate the recommendation.

We hope to hear from you again.

Rated 5 out of 5 stars

Really easy to deal with

Really easy to deal with, very fair pricing, very happy with my transaction.

27 July 2026
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Reply from Lois Bullion

Dear Terry,

Thank you for your five-star review. We are pleased to hear about the easy and fair service you received.

We hope to hear from you again.

Rated 5 out of 5 stars

Travelled from Northern Ireland to sell…

Travelled from Northern Ireland to sell some silver and gold coins a friendly young lady called Jody weighed and checked the coins and have me a complementary coffee then another lady Amy did the paper work and the money was in my bank account within minutes very good service good prices given highly recommend thanks

27 May 2026
Unprompted review
Lois Bullion logo

Reply from Lois Bullion

Dear Eddie,

Thank you for your five-star review. We are delighted to hear that Jodie and Amy provided you with a good and friendly level of service on your visit to the store, and we greatly appreciate the recommendation.

We hope to hear from you again.

Rated 4 out of 5 stars

Good company to deal with

Sent for the online pre paid postage bag…sent my jewellery to Lois Bullion on the Friday (had an issue with the post office who didn’t know how to send it..had to try 3 before I found one who knew what they were doing) !
Got an offer on the Monday by email…(less than I thought using their online calculator) but approx £200 more than I was offered by 2 high street stores (Ramadan’s and an independent store)….so decided to take their offer. Money was in my account that evening.
Was a bit apprehensive about sending my jewellery through the post but on the whole it was a quick and painless experience.
Would recommend this company and just do what I did and get a couple of valuations elsewhere beforehand so you have a rough idea what your jewellery is worth before accepting an offer from them.

27 July 2026
Lois Bullion logo

Reply from Lois Bullion

Dear Jardine,

Thank you for your review. We are pleased to hear you were happy with the amount you received for your items, and we greatly appreciate the recommendation.

We hope to hear from you again.

Rated 5 out of 5 stars

Everything was carried out so well

Everything was carried out so well. I sent my goods Thursday morning, they confIrmed arrival Friday morning, I accepted the offer , and payment in to my bank by 2pm the same day . I cannot find fault at any stage.

24 July 2026
Unprompted review
Lois Bullion logo

Reply from Lois Bullion

Dear Steve,

Thank you for your five-star review. We are thrilled to hear about the prompt service you received.

We hope to hear from you again.

Rated 5 out of 5 stars

Very helpful

Very helpful, and I felt they gave an honest valuation. I was recommended by a friend and would happily recommend myself.Rachel and Amy were great.

23 July 2026
Unprompted review
Lois Bullion logo

Reply from Lois Bullion

Dear Consumer,

Thank you for your five-star review. We are pleased to hear that Rachel and Amy provided you with a great, helpful, and honest customer service experience during your visit to the store. We also greatly appreciate the recommendation.

We hope to hear from you again.

Rated 5 out of 5 stars

Offer exceeded estimate, fast process, top notch service

This is my second time selling scrap gold on Lois Bullion. First time round was excellent. Same this time around. Super fast process, clear professional communication, and the offer exceeded my own estimate by a few pounds, which I wrote on their form, as the price of gold had gone up slightly in the interim. This alone tells me they are trustworthy. I highly recommend this company.

22 July 2026
Unprompted review
Lois Bullion logo

Reply from Lois Bullion

Dear D Knight,

Thank you for your five-star review. We are delighted to hear about the excellent, professional, and prompt service you received, and we greatly appreciate the recommendation.

We hope to hear from you again.

Rated 5 out of 5 stars

So quick and easy

So quick and easy, and the customer service team were super helpful when I had a query. Great prices offered too. Would highly recommend

17 July 2026
Lois Bullion logo

Reply from Lois Bullion

Dear Mrs Matthews,

Thank you for your five-star review. We are thrilled to hear about the helpful, easy, and prompt service you received, and we greatly appreciate the recommendation.

We hope to hear from you again.

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