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Logan & Cove Reviews 

406
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional comfort and quality of the mattresses and other products, often noting how they alleviate pain and improve sleep. Many people found the online ordering process straightforward and product setup easy, especially with items arriving compressed in a box. Reviewers frequently highlight the delivery service for its speed and efficiency, appreciating timely updates and quick shipping. However, some customers noted issues with the delivery experience, such as damaged products, undelivered orders, or poor communication. A few people also felt that some mattresses experienced premature loss of support or developed humps over time, leading to discomfort and back pain.

What people talk about most

Product

People report positive experiences with product, often highlighting the comfort and quality of mattresses,... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the comfort and support of the... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the quick and... See more

Order

Users describe positive interactions with order, highlighting a smooth and easy process from selection to... See more

Service

Customers had positive experiences with service, often praising the quality and professionalism provided,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We took a bit of a chance buying the mattress online and going strictly on description and customer reviews. We are definitely not disappointed. The mattress is amazingly comfortable and was easy to... See more

Company replied

Rated 5 out of 5 stars

Our experience was fantastic! The new mattress arrived quickly and set up was very easy, although I would recommend two people moving it around as it was heavy for one person. The mattress has chang... See more

Rated 5 out of 5 stars

We have only had the mattress for about one month, but so far we are liking it. There were some concerns regarding the delivery...late at night arrival for mattress around 8pm! Driver didnt have hand... See more

Company replied

Rated 5 out of 5 stars

The packages arrived fairly promptly, albeit not at the same time. Going beyond the hit and miss delivery, more importantly the product is fantastic. Clearly the best bed we've ever purchased, and t... See more

Company replied


Company details

  1. Mattress Store
  2. Bed Shop
  3. Bedding Store
  4. Bedroom Furniture Store

About Logan & Cove

Written by the company

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Logo

Turn your bedroom into a sanctuary. Since its inception, the Logan & Cove luxury hybrid mattress collection has combined the finest elements of both cooling gel foam and traditional coil-style mattresses to deliver a balanced and supremely comfortable sleep surface.

Enjoy access to the finest quality available in Canadian mattress stores with the unrivalled value and convenience of online retail. That's the Logan & Cove advantage.

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The Logan & Cove Advantage



Temperature-Regulating

Features a combination of multiple cooling surfaces and guided air circulation for all-night comfort.



Perfect Firmness

Tailored for Canadian sleep preferences and further enhanced for pressure-point relief.



Zero Motion Transfer

Minimizes sleep disturbances to promote feelings of calmness and vitality during the day.

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Why Choose Logan & Cove?


We know you want to find the perfect mattress. That's why we offer a 365-night sleep trial with every Logan & Cove mattress purchase. Take your time – up to a full year – to immerse yourself in unparalleled luxury, and experience the difference for yourself. If you're not completely satisfied, returns are free and you get a full refund.


When you choose Logan & Cove, you're choosing Canadian excellence. Our expertly crafted mattresses are made in Canadian factories, with the finest materials, and shipped right to your doorstep. We combine traditional craftsmanship with state-of-the-art technology to deliver unparalleled quality and comfort.


Dispatched promptly and delivered directly to your front door, you are only days away from enjoying your Logan & Cove luxury mattress in your own home.

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*Shipping fees may apply for some remote locations.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

406 reviews

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Replied to 100% of negative reviews

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4.6

All reviews

(406)

102 reviews in the last 12 months

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Rated 5 out of 5 stars

All questions I had were answered

All questions I had were answered , mattress arrived when expected and am enjoying comfortable nights

27 January 2025
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Reply from Logan & Cove

We are thrilled to hear that, Vicky. Thank you for taking the time to share your experience with us, and happy sleeping!

Rated 5 out of 5 stars

This is our second Logan & Cove…

This is our second Logan & Cove Mattress, this one will be in the master, moving the older one to our guest room. Great buying experience, wonderful mattress, couldn't be happier. We'll be a repeat customer yet again!

29 January 2025
Rated 5 out of 5 stars

King is King!

We've now had 2 weeks to sleep on our Logan & Cove King mattress. I was worried I'd be sleeping out of reach from my partner but... I have to say, the extra room means I get to avoid his tossing and turning AND I'm having the best sleeps on this ultra comfortable mattress. Oh and by the way, the service with L&C is gold star. We continue to order bed linens from them - so luxurious.

26 January 2025
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Reply from Logan & Cove

Wow, Linda! Thank you for taking the time to share your experience with us. We're thrilled to hear it's been a positive one, and that your new King Logan & Cove mattress was the perfect upgrade for your sleep! Enjoy your restful nights to come.

Rated 5 out of 5 stars

Satisfaction

From the very beginning the online purchase of this mattress was easy, straight forward and speedy. Delivery was fast with adequate notice.

20 December 2024
Unprompted review
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Reply from Logan & Cove

Hey Joann, we are glad to hear that you found the shopping experience to be seamless. Enjoy your new mattress!

Rated 4 out of 5 stars

Very Good Mattress

Delivery was very quick. Less than a week to southern Ontario. The mattress
Is high quality materials and workmanship.Setup was quick and easy as described . My wife loved it from day 1. No more waking up with sore hips since we’ve had it. It took me about a week or so to get used to it but now I love it and sleep better than I did on my old mattress which was much firmer. My only complaint would be the edge stiffness. When sitting on the edge getting dressed I feel it is too soft Not a lot of stiffness on the edge so I tend to slide off. For sleeping though the mattress is great. Canadian made helped make up my mind to purchase also.

11 January 2025
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Reply from Logan & Cove

Thank you for your kind words, Robert. We are thrilled to hear that you and your wife are sleeping better now that you have a Logan & Cove mattress. We are sorry, however, to hear that the edge support is not all you had hoped for. While this is not typical feedback we get from our customers, we will be sure to pass this information along to our product team. If you have any questions or concerns in the future, feel free to reach out to our customer care team at support@loganandcove.ca or 1-866-835-1804, who will be happy to assist.

Rated 5 out of 5 stars

This Pinnacle Mattress is incredible

This Pinnacle Mattress is incredible. It feels like sleeping on a comfy cloud. It's luxuriously plush but not too soft.
I don't wake up with back/neck pain anymore, Why did I wait so long? I sleep hot and this mattress is not hot for me. I sleep so well it's hard to get out of bed now.
Also, my final decision was because of Logan & Cove. It is an amazing company that prides itself on phenomenal customer service & being Canadian is a win-win.
The free bedding with purchase, I thought would be Meh...but these sheets are so crisp & cozy, the free mattress pad designed not to cancel out the breathability of the mattress is great. Pillows are surprisingly very comfy & not hot.
Overall, it feels like sleeping on a 5 star hotel bed...everynight!
The 365 night trial? Who else gives this in this day & age?
Best bed ever!! Thank you L&C !

30 December 2024
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Reply from Logan & Cove

Thank you so much for your kind words, Susan! We are delighted to hear that you are enjoying your new Logan & Cove mattress and the bedding bundle! We wish you many nights of great sleep ahead!

Rated 1 out of 5 stars

Avoid Logan and Cove for its lack of durability and longevity

We were thrilled with our Logan and Cove mattress at first but are very dismayed by its lack of durability. We’ve owned the mattress for only 4.5 years and it’s sagging and uncomfortable. I am fit and active and am now waking up every morning with terrible back and hip pain, symptoms I do not experience at all any time I spend a night on a different mattress. Because there are no visible, measurable depressions on the mattress, we cannot exercise the warranty, so buyer beware. It’s appalling that a mattress at this price point lasted less than 5 years! We now have to replace it

5 January 2025
Unprompted review
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Reply from Logan & Cove

Hi, there. We're very sorry to hear about this. This is not feedback that we often hear, as we hold our products to high performance standards. While we make it a point to make our warranty information readily available on our site, we understand that it may not have produced your desired outcome. Our customer care team is more than happy to provide alternate solutions to help you sleep better on your mattress. Please feel free to reach out to them at support@loganandcove.ca or 1-866-835-1804, and they will be able to assist you further.

Rated 5 out of 5 stars

This mattress is awesome

This mattress is awesome! It’s been about 3 months since my purchase and have not regretted any part of my decision. Being a Canadian company was first and uppermost in my search. Logan and Cole did not disappoint!
I do rather appreciate the softer edges and that the mattress is medium firm is a great “fit” for me.

15 October 2024
Unprompted review
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Reply from Logan & Cove

It truly does sound like your perfect fit, Val! Thank you for taking the time to share your experience with us. Happy sleeping!

Rated 4 out of 5 stars

Logan and Cove Warranty

I first purchased a Logan and Cove mattress and box spring in Jan 2019. The mattress was sagging pretty bad after 6 years, which in my opinion was premature, and not of good quality. So I reached out to L&C with my issue, and was treated very well, they offered to replace the mattress under warranty, and allowed me to upgrade to 2 twin mattresses. I purchased the twin adjustable bed. Delivery was quick, and pick up of the old mattress was handled very well. I'm hoping that our new mattresses will last longer than the original mattress purchased.

9 December 2024
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Reply from Logan & Cove

Hello, Ron! Thank you very much for taking the time to share your experience with us. While we're disheartened that your first mattress had a manufacturing defect, we're very pleased that your warranty came to good use. We believe you'll be very comfortable on your new Logan & Cove mattress and adjustable bed, and we can't wait to hear what you think. We are always here to help should you need further assistance. Happy sleeping!

Rated 5 out of 5 stars

All time favourite mattress

This is the most comfortable mattress. I’m sleeping so much better and not waking up all night with sore hips.

15 November 2024
Unprompted review
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Reply from Logan & Cove

Hi, Lorna! We're so glad to hear your Logan & Cove is helping you get more restful, comfortable sleep. Wishing you many more pain-free nights on your new mattress.

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