Loft Leaf Reviews 

360
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Its Beautifull...Fantastic service and beautiful plants.Their staff are very friendly. made for a good serving

Rated 5 out of 5 stars

Absolutely fantastic service, went out of their way to email me and let me know my packages would be a day later than they thought. The courier hadn't even updated me! Gorgeous website and even more b... See more

Rated 5 out of 5 stars

Loft Leaf is a lovely company, providing much loved plants to their customers. I recently bought a Dragon Tree and a Tillandsia and they were sent to me in perfect condition, beautifully and thoughtfu... See more

Rated 5 out of 5 stars

Parcels always arrive so quickly and so nicely packed. The staff are incredibly helpful with any questions, including plant care questions. The plants I have bought from loftleaf have always been grea... See more

Company details

  1. Garden Center
  2. Decoration and Interior Design Store
  3. Online Marketplace
  4. Wholesale Plant Nursery

Written by the company

Get indoor plants, pots, & accessories, with next day delivery. Free Click & Collect. Cardiff's 5-star rated online store.


Contact info

4.9

Excellent

TrustScore 5 out of 5

360 reviews

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4.9

All reviews

(360)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely fantastic shop!

Parcels always arrive so quickly and so nicely packed. The staff are incredibly helpful with any questions, including plant care questions. The plants I have bought from loftleaf have always been great quality and fantastic prices. There's no other online store I trust more than LoftLeaf!

8 December 2021
Rated 5 out of 5 stars

Excellent plants and people!

Excellent quality plants, even those branded as “imperfect” are looking really good. They were really securely packaged, I ordered some fragile plants which arrived in one piece. Plus the service was excellent, they contacted me to let me know that my order may be delayed by a day or so, just so that my plants didn’t have to sit in a cold warehouse over the weekend. It’s clear that they are really passionate about what they do, and care for the plants and customers. I will be shopping here again!

8 December 2021
Rated 5 out of 5 stars

Fantastic

I have purchased a few plants and pots from Loft Leaf and have always received great service and advice. I highly recommend.

8 December 2021
Rated 5 out of 5 stars

Amazing plants

Amazing plants, well established and arrived wrapped very delicately and super speedy.
Would highly recommend and will be buying again!

7 December 2021
Rated 2 out of 5 stars

Unfortunately both of hanging plants I…

Unfortunately both of hanging plants I purchased died within a month, so disappointing.
In response to your reply on 7 December I was not asking for help as you pointed out I purchased from the almost unkillable range. I brought 1 hanging and 1 trailing plant if you want to be pedantic about my order. You need to learn to accept my experience with 2 of my plants purchased from LL, the other plants are all doing well.

6 December 2021
Unprompted review
Loft Leaf logo

Reply from Loft Leaf

Hi Colleen,

We hope you’re well and thank you for taking the time to share your feedback.

It’s disappointing reading the feedback above, especially as at no point in the last 6 weeks since delivery have you contacted us for help or guidance.

Having checked your order, I can only see one hanging plant, and every plant on your order are from our almost invincible range. As the name suggests, they’re extremely hardy, and even when under stress they’re able to withstand a lot.

Unfortunately, given that you decided not to use our help and support page, message us on social media, or ask a question in a weekly plant care Q&A, there’s little we can do to help.

Best wishes
Jamie

Rated 5 out of 5 stars

Don’t go anywhere else!

They must be sick of me here,I think I order once a month on average and it’s always great,any issues which are Rare are sorted in the same day,plants are healthy,generous and pest free,packaging is always secure,no damaged plants and it’s recycled materials with dissolvable packing peanuts so what more could I want!
These guys are amazing

1 December 2021
Rated 5 out of 5 stars

Very responsive customer service!

Really impressed with the level of service and the friendliness. I had a question before buying that was answered quickly and I also had a minor issue after I bought, which was resolved immediately. When the plants I ordered arrived they were very carefully packed and they have thrived in the time since I've had them. I'll be buying again!

30 November 2021
Rated 5 out of 5 stars

Gorgeous plants for great price!

Plants arrived fast and carefully packaged. Both Mushu and Viserion exceeded my expectations - they’re so lush!! The little handwritten note made it ever so special 😊

28 November 2021
Rated 5 out of 5 stars

The best place for plants…

I’m absolutely obsessed with this shop, not only have I placed multiple orders, multiple times for multiple plants but I can’t stop myself!!! They’re all just so precious.. All of the plants come perfectly packaged and super quick, they’re fabulously priced and I love the range of imperfectly perfect plants, they’re really only slightly imperfect and I never notice at all.. I absolutely adore the support given to MIND charity by the shop. I really can’t rate this place enough, excellent prices, amazing customer service, really quick shipping, charitable and super friendly oh with incredible plants!! Love love love.. my favourite go to store :) thank you guys, you’ve brought so much zen to my life xx

28 November 2021
Rated 5 out of 5 stars

Good healthy plants

Very happy with the plants from here, even the “imperfect” ficus plants were healthy and in excellent condition. Extremely fast postage, would recommend

24 November 2021

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