I would like to express my sincere gratitude to Doravini from Lodgify. She is extremely kind, responsive, and professional. She always approaches my questions with care, explains everything clearly an... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The free, 45 minute session with an onboarding specialist from Lodgify was extremely helpful. It's a 1:1 remote video meeting with someone from their team, and they walk you through how to use the bas... See more
Company replied
Karen S. was our onboarding contact at Lodgify. She did an excellent job for us from the very beginning. She made sure we understood all the details and made suggestions to look at certain things whil... See more
Company replied
Lodgify is working well to meet my needs as a new property manager. Allowing me to control pricing and communicate on one platform instead of jumping between Airbnb and VRBO. I had a great onboardi... See more
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Company details
About Lodgify
Written by the company
Lodgify is a vacation rental property management software designed to empower vacation rental businesses of all sizes to be more efficient with effortless solutions and comprehensive support. The company was launched in 2013 and is based in Barcelona.
Lodgify's website builder enables you to easily create your own website and accept direct bookings, and their channel manager allows you to manage all reservations from one place and synchronize property data across booking channels. Lodgify also offers property management (PM) modules to help streamline your operations and scale your business.
Curious about Lodgify? Explore the Lodgify reviews on this page to learn more about Lodgify's customer service, support, and available features. The Lodgify Trustpilot page is the perfect place to gauge how happy its customers are.
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Contact info
United States
- (+1) 646 859 1955
- help@lodgify.com
- lodgify.com
4.8
Excellent
4K reviews
Replied to 97% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Karen was very helpful, patient and knowledgeable with the onboarding process.
12 May 2026
Unprompted review
Reply from Lodgify
Hi there,
Thank you for your fantastic review! We’re delighted to hear that Karen was helpful, patient, and knowledgeable during your onboarding process. Your feedback is invaluable, and we’re here to support you whenever you need!
Best Regards,
The Lodgify Team
Karen S is awesome!
Karen S. was our onboarding contact at Lodgify. She did an excellent job for us from the very beginning. She made sure we understood all the details and made suggestions to look at certain things while we had her on the phone; things we didn't know to ask her to show us! Since the initial phone call, she has helped us clarify a few things to keep us moving in the right direction. Great customer service! Thank you, Karen!!
14 May 2026
Unprompted review
Reply from Lodgify
Hi Dana,
Thank you for your fantastic review! We’re so glad to hear that Karen provided excellent support during your onboarding process and helped clarify important details. Your appreciation for her service means a lot to us!
Best Regards,
The Lodgify Team
Ared was a first class onboarding…
Ared was a first class onboarding consultant.
Very knowledgeable, clear with his presentation, flexible to jump between topics based on my questions and very supportive.
Great work. Give this chap a raise.
20 May 2026
Unprompted review
Reply from Lodgify
Hi Sally,
Thank you for your wonderful review! We’re thrilled to hear that Ared provided first-class support during your onboarding process and was flexible in addressing your questions. Your feedback is invaluable, and we’ll be sure to pass along your kind words!
Best Regards,
The Lodgify Team
Extremely helpful onboarding process
Extremely helpful onboarding process. Lais showed me step by step how to connect the channels and set up the most important functions.
20 May 2026
Unprompted review
Reply from Lodgify
Hi Jennifer,
Thank you for your wonderful review! We’re thrilled to hear that Lais provided you with step-by-step guidance during the onboarding process. Your feedback is greatly appreciated, and we’re here to assist you whenever you need!
Best Regards,
The Lodgify Team
Detailed onboarding call
We went through a lot of information in a short amount of time, I was grateful that we covered so much and left our call feeling empowered.
15 May 2026
Unprompted review
Reply from Lodgify
Hi there,
Thank you for your great review! We’re thrilled to hear that you found the onboarding call detailed and empowering. It’s wonderful to know that you felt well-informed after our session. We’re here to support you anytime!
Best Regards,
The Lodgify Team
They have upgraded our bookings at…
They have upgraded our bookings at amazingplaces.uk 10 fold, we would recommend
20 May 2026
Unprompted review
Reply from Lodgify
Hi Barry,
Thank you for your fantastic review! We’re thrilled to hear that Lodgify has significantly upgraded your bookings at amazingplaces.uk. Your recommendation means a lot to us! If you need any further assistance, feel free to reach out.
Best Regards,
The Lodgify Team
Excellent customer service
Excellent customer service. Karen was v knowledgable and did a v good summary of the key features.
20 May 2026
Unprompted review
Reply from Lodgify
Hi there,
Thank you for your excellent review! We’re thrilled to hear that Karen provided knowledgeable support and effectively summarized the key features. Your feedback is greatly appreciated, and we’re here if you need any further assistance!
Best Regards,
The Lodgify Team
Reply from Lodgify
Hi there,
Thank you for your positive review! We’re glad to hear that you found our service very helpful. If you have any questions or need assistance, don’t hesitate to reach out!
Best Regards,
The Lodgify Team
Julia was excellent at helping us with…setting up our account
Julia was excellent at helping us with our questions and guiding us thru the setups we needed. Very highly recommend Lodgify for their software and bnb hosting.
18 May 2026
Unprompted review
Reply from Lodgify
Hi Daniel,
Thank you for your kind words! We’re thrilled to hear that Julia provided excellent support and guidance during your setup. Your recommendation means a lot to us, and we’re glad you’re enjoying Lodgify for your BnB hosting needs. If you need any further assistance, just let us know!
Best Regards,
The Lodgify Team
Onboarding with Lodgify
Lais had a very clear and confident voice and it was easy to work with her through the stages of the call. My review would be 5 star+
We got through an important stage of changing suppliers of Online Bookings from Airnbnb & Booking.com in a very short timeframe with ease.
18 May 2026
Unprompted review
Reply from Lodgify
Hi Anthony,
Thank you for your amazing review! We’re thrilled to hear that Lais made the onboarding process clear and efficient for you. Your feedback is greatly appreciated, and we’re here to help if you have any further questions!
Best Regards,
The Lodgify Team
Auto messages MASSIVE LET DOWN
Auto messages MASSIVE LET DOWN
I am having an ongoing auto messaging issue that they just cant seem to resolve, I am so bored of it for 3 months it is still not resolved.
1. BOOKING CONFIRMATION NOT SENT.
2. MESSAGES BEING SENT ON THE WRONG DAY
2. MESSAGES SENT AT 1.00 AM
This is all real and genuine I have the screen shots, do yourself a favor go to guesty.
Sean Rakidzich was right! he needs to see this incompetence and warn his huge subscriber base.
It's shocking!
18 May 2026
Unprompted review
Reply from Lodgify
Hi Claudio, I'm sorry to hear about the ongoing issues you've experienced with the auto messaging feature. We understand how frustrating it can be when important communications are not functioning as expected. Your feedback is valuable, and I encourage you to reach out to our support team for further assistance in resolving these issues. We want to ensure that your concerns are addressed properly. Thank you for sharing your experience.
Patricia was wonderful to walk me…
Patricia was wonderful to walk me through how to use the account and help me set up
12 May 2026
Unprompted review
Reply from Lodgify
Hi Pete,
Thank you for your kind words! We’re thrilled to hear that Patricia provided you with wonderful support while setting up your account. If you have any more questions or need assistance, we’re here to help!
Best Regards,
The Lodgify Team
Great experience…
I had a great experience with the support team. He was very helpful, understanding, and patient throughout the whole process. He assisted me a lot and made everything much easier for me. I really appreciate the support and professionalism. Thank you so much!
18 May 2026
Unprompted review
Reply from Lodgify
Hi Asmaa,
Thank you for your fantastic review! We’re delighted to hear that our support team made your experience easier and more enjoyable. Your appreciation for their professionalism means a lot to us. If you need anything else, we’re here to help!
Best Regards,
The Lodgify Team
Excellent onboarding support
I recently started using Lodgify and had many questions during the setup process. Luis from the support team was outstanding — extremely helpful, polite, knowledgeable and patient. He guided me through every step clearly and never made me feel like my questions were too basic. Highly recommend Lodgify's customer service based on this experience.
30 April 2026
Unprompted review
Reply from Lodgify
Hi there,
Thank you for your fantastic review! We’re delighted to hear that Luis provided you with outstanding support during your setup process. Your recommendation means a lot to us. If you have any further questions, feel free to reach out anytime!
Best Regards,
The Lodgify Team
This app allows my wife and I to manage…
This app allows my wife and I to manage our AirBnB ourselves with far less effort. Integration with booking apps, managing calendar and communication, and financial management allows us to rent with far less stress and prevents us from needing a property manager.
16 May 2026
Unprompted review
Reply from Lodgify
Hi Larry,
Thank you for your wonderful review! We’re delighted to hear that our app has made managing your Airbnb easier and less stressful for you and your wife. If you need any assistance, feel free to reach out anytime!
Best Regards,
The Lodgify Team
Absolute Game Changer
Absolute Game Changer – Incredible Platform & Outstanding Onboarding!
We couldn’t be happier with our decision to switch to Lodgify! As property owners, finding a channel manager that is both powerful and user-friendly can be a challenge, but Lodgify hits it out of the park. The platform itself is incredibly amazing and smooth to navigate. In particular, the website builder is hands-down the easiest, most intuitive tool we’ve ever used—we had a professional, sleek direct-booking site up and running in no time.
What really took our experience to the next level, though, was our onboarding specialist, Brian. Transitioning to a new system can be daunting, but Brian made the entire process seamless. He was extremely knowledgeable, patient, and detail-oriented, ensuring everything was configured perfectly from day one.
If you are on the fence about using Lodgify, take this as your sign to dive in. Between the top-tier software and world-class support from specialists like Brian, we are extremely happy customers! 5/5 stars all the way.
15 May 2026
Unprompted review
Reply from Lodgify
Hi Tim,
Thank you for your fantastic review! We’re thrilled to hear that Lodgify has been a game changer for you and that Brian provided such outstanding support during your onboarding. If you need any further assistance, we’re always here to help!
Best Regards,
The Lodgify Team
Elena de Antón was very helpful
Elena de Antón was helpful and knowledgeable.
She explained everthing very clearly.
Thanks.
11 May 2026
Unprompted review
Reply from Lodgify
Hi there,
Thank you for your kind words! We’re delighted to hear that Elena was helpful and explained everything clearly. If you need any further assistance, our support team is here to help.
Best Regards,
The Lodgify Team
Works as advertised!
Lodgify Works as advertised! I’m very impressed this far with how it seamlessly integrates my 3 platforms together!
1 May 2026
Unprompted review
Reply from Lodgify
Hi Bruce,
Thank you for your fantastic review! We’re thrilled to hear that Lodgify is working seamlessly for you and integrating your platforms effectively. If you have any questions or need assistance, feel free to reach out!
Best Regards,
The Lodgify Team
Elena was very knowledgeable and welcoming!
Elena was very personable, super knowledgeable and made my first onboarding call a genuinely welcoming experience!
15 May 2026
Unprompted review
Reply from Lodgify
Hi there,
Thank you for your wonderful feedback! We’re thrilled to hear that Elena made your onboarding experience welcoming and informative. If you have any further questions or need assistance, our team is here to help!
Best Regards,
The Lodgify Team
What a fantastic channel manager
What a fantastic channel manager. I had a brilliant onboarding session with Brian. In just half an hour, he answered all my questions and provided clear guidance. We used RoomRaccoon ourselves for years. It was a terrible system, with poor customer service, and all for ten times the price of Lodgify. I look forward to many years of working together.
15 May 2026
Unprompted review
Reply from Lodgify
Hi Mira,
Thank you for your amazing feedback! We’re thrilled to hear that you had a brilliant onboarding session with Brian and found our channel manager effective. We look forward to supporting you for many years to come!
Best Regards,
The Lodgify Team
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