Bought an Engwe L20 3.0 boost via the bike to work scheme, the signup and voucher redeem process was simple and fast, communication from the team especially Jon was excellent and he kept me informed o... See more
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Review summary
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Reviews shaping this summary
Bought a Kukirin G3 by Dave in Loco Scooters in Cork and the whole experience was smooth from start to finish. He was friendly, honest, and answered all my questions properly without rushing anything.... See more
Company replied
They were very helpful, extremely understanding of my needs due to circumstances and very informative. Jon Barton was the main guy from loco scooters who managed my purchase/delivery process and... See more
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I already knew that Loco scooters were excellent because friends who had previously purchased from the brand had highly recommended them. In addition, I received outstanding service from Diego Martin.... See more
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Company details
Written by the company
LOCO Scooters are an electric scooter and e-bike specialist retailer, manufacturer and repair centre based in Dublin 15 and founded in June 2020. We also stock a huge selection of spare parts for many brands of electric scooter and e-bike.
Contact info
13G Blanchardstown Corporate Park 1, D15YCX5, Ballycoolin, Ireland
- 015242062
- info@locoscooters.ie
- locoscooters.ie
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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I’m very disappointed with my…
I’m very happy with how LOCO Scooters handled my issue. Although I initially had a problem with my order, their team took the time to listen, communicate with me, and find a solution that I was genuinely happy with.
They were very helpful, professional, and cooperative throughout the process, and I really appreciate the effort they made to resolve everything fairly. It’s reassuring to see a company that takes customer concerns seriously and works hard to make things right.
Thank you to the LOCO Scooters team for the excellent customer service. I’m very satisfied with the way everything was resolved and I’m happy to give them 5 stars.
7 August 2026
Reply from LOCO Scooters
Hi Maha,
We’re sorry to hear about the disappointing experience.
To clarify, when the cancellation was requested, the order had already been dispatched with the courier. We contacted the courier to request that the parcel be returned to us, and we also advised that delivery should not be accepted if attempted.
The return and refund process was explained clearly at the time. As advised, the refund could only be processed once the order had been returned to us.
We are a little confused by the comment around communication, as we have checked the record and can see that each enquiry received a response from our team throughout the process, including after you changed your mind and chose to cancel the order for a refund.
The refund was issued this morning as soon as the agent was informed by our warehouse team that it had been received back and inspected yesterday.
We understand the delay was frustrating, which is why a complimentary gift was offered as a goodwill gesture. However, once an order has left us, the return process depends on the courier physically returning the parcel.
The LOCO Scooters Team
I would definitely recommend…
I would definitely recommend LocoScooters. Customer Service is very responsive. Puts you at ease with any issues. Great experience from start to finish. I will certainly be using them again
6 August 2026
Reply from LOCO Scooters
Hi Joanne,
Thanks very much for the lovely review.
Great to hear the team were able to help and put you at ease. We really appreciate the recommendation.
Thanks again from the LOCO team.
Reply from LOCO Scooters
Hi Lauren,
Thanks for the great review.
Really appreciate the kind words.
All the best, from the LOCO team.
I am very happy with my purchase!
I am very happy with my purchase in Loco scooters. Excellent customer service provided by Jon! Handling "bike to work"process was very good.
14 August 2026
Unprompted review
Reply from LOCO Scooters
Hi Jakub,
Thanks very much for the review.
Great to hear the Bike to Work process went smoothly and that you were happy with the service.
The LOCO Scooters Team
My sons g2 max arrived today and…
My sons g2 max arrived today and honestly it’s better then I ever imagined!!! He’s not been inside since it arrived this morning… absolutely amazing service from loco . I’ll definitely be doing business with them in the future
14 August 2026
Unprompted review
Reply from LOCO Scooters
Hi Natasha,
Thanks for the brilliant review.
Great to hear your son is loving the G2 Max already. We really appreciate the support and look forward to helping again in future.
Enjoy!
The LOCO Team
Reply from LOCO Scooters
Hi Heather,
Thanks for leaving a review.
We’re glad to hear you found the staff nice and helpful. As your comments were positive, one of our team has reached out to better understand if there was any issue we were not aware of that led to the 3-star rating.
Please feel free to contact us at info@locoscooters.ie if there is anything we can help with.
The LOCO Scooters Team
Was great John even rang to see was it…
Was great John even rang to see was it delivered and was everything there and was i happy great to see that cared would highly recommend
13 August 2026
Unprompted review
Reply from LOCO Scooters
Hi Michael,
Thanks for the lovely review.
Great to hear the follow-up call was appreciated and that everything arrived as it should. We really appreciate the recommendation.
Thanks again from the LOCO team.
Great Customer service
Great Customer service, the order was delayed but Jon kept me infrom all the way throughout, I highly recommend LOCO scooter. Top teir service
7 August 2026
Reply from LOCO Scooters
Hi VK,
Thanks very much for the kind review.
We appreciate your patience with the delay, and it’s great to hear the updates helped along the way.
All the best,
The LOCO Scooters Team
Reply from LOCO Scooters
Hi Carlo,
Thanks for the review. Great to hear you’re happy with the bike and finding it easy to use.
Enjoy!
5 star service
Appreciate Jon kept me in touch with any issues and even though delays on my side with paperwork, when i was ready to order/purchase, everything was on time and love the bike. thanks R
1 August 2026
Reply from LOCO Scooters
Hi Richard,
Thanks for the great review. We’re glad Jon was able to keep you updated and that everything went smoothly once you were ready to order.
Enjoy the new bike, and thanks again from the LOCO team.
Diego and Jon were really helpful when…
Diego and Jon were really helpful when I was ordering a bike through the cycle to work scheme! They made the whole process easy and straightforward. Great service from start to finish! The turn around time was much quicker than expected so that was a bonus, I would highly recommend!
11 August 2026
Unprompted review
Reply from LOCO Scooters
Hi Chloe,
Thanks for the lovely review. We’re happy to hear Diego and Jon made the Bike to Work process easy for you.
We really appreciate the recommendation.
Really great experience and service
Really great experience and service. Diego was incredibly helpful! Top lad.
31 July 2026
Reply from LOCO Scooters
Hi Natasha,
Thanks for the great review. We’re glad Diego looked after you so well.
Thanks again from all of us at LOCO.
Excellent Bike & Customer Service
Delivery times were slow (just over a month) but customer service was excellent, Jon was upfront regarding the timelines and provided me with frequent updates and follow up calls.
The bike itself is excellent, sturdy but not too heavy, good battery life, would highly recommend.
30 July 2026
Reply from LOCO Scooters
Hi Sinead,
Thanks for the review.
Occasionally the manufacturers can take a while shipping to Ireland, but we’re glad the updates helped and that you’re happy with the bike.
We’re here if you need any support down the line.
Hi I’m very happy,I put the controller…
Hi I’m very happy,I put the controller in, it working well
6 July 2026
Reply from LOCO Scooters
Hi Edward,
Thanks for the review. Great to hear the controller is fitted and working well.
Give us a shout if you need anything else.
Good Customer service at Blanchardstown…
Good Customer service at Blanchardstown Corporate park.
29 July 2026
Reply from LOCO Scooters
Hi Abdul,
Thanks for the review. We’re happy to hear you had a good experience with the team in Blanchardstown.
Thanks again from the LOCO team.
The delivery time isn't the best my son…
The delivery time isn't the best my son orderd a g2 max on the 21st and still hasnt arrived it was supposed to arrive in Ireland on the 4th but I havnt heard anything since but LOCO did kindly give us a £39.99 LOCO Tracker.
23 July 2026
Reply from LOCO Scooters
Hi Sarah,
Thanks for your review.
Unfortunately, delays can sometimes happen outside of our control, but we’re happy to hear the LOCO Tracker was well received.
Thanks again for your patience from all of us at LOCO.
Rubbish Aftersale service and Rude people
I bought a brand new Kukirin G2 from them. Within the first day, out of the box, it had a badly creaking headset and a loose, shifting brake caliper that rubbed constantly. I reported both faults straight away with photos and videos.
Paddy, the business owner, personally promised me both issues would be sorted we used his personal number for all our communication right up until there was a problem. He then told me to go to customer service, but they refused to accept the fault or failed repair, so I messaged him again. He suddenly claimed it was “inappropriate” to use his number, said it wasn’t for support, and refused to take any responsibility at all.
The scooter came back from repair exactly the same, if not worse. They tried fobbing me off saying it was “normal bedding in” and “it left working perfectly” complete lies, I have clear videos proving the faults are still there. They even claimed I never mentioned the headset issue, even though I have all messages to prove I did.
They refuse to accept their repair failed, ignore my rights under the Consumer Rights Act 2015, and won’t process a refund. The scooter is faulty, unsafe and not fit for purpose. As soon as you’ve paid, the owner washes his hands of you completely and hides behind staff who won’t help either. Do not waste your money or time here.
Edited: i tried calling the customer service multiple times and no one is picking up? I havent been replied to for 2 days by email so who am i meant to contact exactly
9 July 2026
Unprompted review
Reply from LOCO Scooters
Evening Emir, I’m replying personally to this one as it references me a couple of times. I opted to use my personal phone to contact you when you had an issue. Over the next couple of weeks, you followed up with additional messages to me, and each time I referred you to our customer care team, explaining that I had confirmed with them that they had the collection of your scooter under control, and that you could use the open email thread to follow up on that matter. You continued to send further messages to my personal phone when you were unhappy with their decision, and I explained to you again that the correct channels should be used to communicate with us, and that our customer service team and associated managers would gladly communicate with you on either our customer service phone line or email address.
I certainly never said we were unwilling to communicate with you, or offer assistance, I simply said that using my personal phone number was inappropriate and asked you, again, not to use it.
Sorry if that has caused any offence, and it remains the case that our customer service team are available to you at all times via the appropriate channels.
I found the customer service very good
I found the customer service very helpful.and got the brake disc sorted straight away . Thanks will recommend the scooter .
20 July 2026
Unprompted review
Reply from LOCO Scooters
Hi Fergal,
Thanks for the review. Great to hear the brake disc was sorted quickly and that you were happy with the service.
We really appreciate the recommendation.
I ordered a spare battery for my e.bike…
I ordered a spare battery for my e.bike on Friday afternoon from loco scooters and on a bank holiday weekend I got the delivery within 24hrs which is great I highly recommend them and the staff were a great help
1 August 2026
Unprompted review
Reply from LOCO Scooters
Hi James,
Thanks for the great review.
Brilliant to hear the spare battery arrived so quickly, on the bank holiday weekend.
We really appreciate the recommendation and are glad the team were able to help.
Reply from LOCO Scooters
Hi there,
Thanks for the 5-star review.
Great to hear the G2 arrived earlier than expected and that you’re loving it.
Enjoy the spins.
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