Website UI is poor, the pages crashes, lags, especially when scrolling down the list of products. Product specs on some lines have minimal information. Using key words on the search engine does... See more
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See what reviewers are saying
I use Lockhart Catering exclusively for cutlery for our business. We are a food factory with some 50 plus employees and get through some supplies but Lockhart offer a variety of ranges that suit our... See more
Stock out of stock and for almost 3 weeks, causing issues at work due to running out of that item in store before the new order eventually reaches store. Aprons 3 weeks previous order Current orde... See more
Wanted a very small saucepan in which to produce small amounts of sauce, gravy, etc. Never dealt with Lockhart Catering Equipment before, but found them a good supplier with a next day delivery. Min... See more
Company details
Written by the company
Pick up everything you need to run a successful catering equipment business at Lockhart Catering. Whether you run a pub, restaurant, hotel or catering company, you'll find a huge range of kitchen equipment and accessories to ensure business runs smoothly. From glassware to dishwashers, chefs uniforms to crockery, get kitted out with all the essential catering supplies.
Lockhart Catering Equipment
Written by the company
- We're committed to consistently improving service!
- We're 100% dedicated to delivering & improving upon the best customer service to you, our valued customer. The way we do this? By acting on the real feedback we receive.
30 Day Money Back Guarantee
To provide you with complete piece of mind when you order products from Lockhart Catering Equipment we offer a 30 day money-back guarantee should you subsequently decide that the products no longer meet your requirements.
The products simply need to be returned to us within 30 days of purchase, unused, undamaged and in their original packaging. Once their condition has been checked and verified by us we’ll issue you with a refund.
Contact info
Lockhart House, RG7 4XE, Reading, United Kingdom
- 03701 678678
- websales@lockhartcatering.co.uk
- lockhart.co.uk
4.0
Great
709 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 20% of negative reviews
Typically takes over 1 month to reply
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great selection of items.
great selection of items.
recently the build quality of the items has dropped considerably which means that we are going through our budgets replacing equipment that is only lasting a week or two. I understand that everything includes cutting costs at the moment but there are other company's out there who can supply similar and their equipment doesnt break as much
9 July 2024
Prompt service
5 July 2024
Team are always supportive with queries…
Team are always supportive with queries and delivery times are quick
3 July 2024
Placed the order on my mobile and the…
Placed the order on my mobile and the delivery came 2 days later, very quick but
The way the Pizza Hut catalog of products for the mobile app is appalling
Nothing is grouped together
It take forever to scroll through
I have raised this multiple times with PH head office but no improvement
The calolog for the previous suppler was much better
And there was a icon on our back office PC so we could place orders there
Much simpler
All franchisee agreed
You guys need to get this corrected ASAP
Regards
Neil Edwards
Franchise
Curradi ltd
Scarborough 8120
If you need help on setting up the products is a user friendly order I am happy to help
01723 447789
2 July 2024
Excellent service
28 June 2024
Poor Cutomer serivice
Poor Cutomer serivice, Placed and paid for order online and then have to chase to ensure its dispatched! Not good
14 June 2024
Reply from Lockhart Catering Equipment
Thank you for your review, and apologies for the issues you've experienced on this occasion. Thank you for your time on the phone today, I hope we have resolved the issue effectively for you but if you do require anything further at present please do not hesitate to let me know. Kind Regards, Rebecca
Excellent fast service would definitely…
Excellent fast service would definitely use again
30 May 2024
Delivered day after order
Delivered day after order, very impressive. Arrived within the time required.
21 May 2024
Quick delivery
14 May 2024
Bread doesn't fit in very well & burns easily
Bread doesn't fit in very well, & even on a 2 minute timer it burns, have to keep an eye on it.
16 May 2024
Quick and sufficient
16 May 2024
White Polo T shirts dirty
All the white Polo T shirt arrived dirty.
I have to wash them and I am not sure even after that they will look like new and in clean condition
8 May 2024
Reply from Lockhart Catering Equipment
Hello and thank you for your review. We apologise for the quality issues you've experienced on this occasion and your review was sent to our dedicated customer service team. I understand we have now made contact, refunded your order & confirmed that you are now happy with the result. We would love it if you would be willing to change your review, if you are happy with our service. If you have any other queries, please don't hesitate to ring us on 03701 678678. Thanks, Simon
great service
8 May 2024
great range of products
great range of products
easy to use website, fast shipping.
overall, great!
5 March 2024
Resolving and rectifying incomplete transaction
From discovering a transaction had not been completed Jack directed to Emma who provided excellent support and assistance to ensure the item was despatched and received in an expedited manner.
25 April 2024
Wrong product delivered
Wrong product delivered , poor after sales , £40 to return product , orginal cost was £52, unable to advise of cost product on telephone
19 April 2024
Reply from Lockhart Catering Equipment
Thank you for your review, and apologies for the issues you've experienced on this occasion.
I understand that our aftersales team have since been in contact with yourself and have now waivered the restocking charge on this occasion due to an error on our part. I hope this has now resolved your review.
In the meantime, if you have any other issues relating to this order or your account,
please ring our team on 03701 678678. Thanks, Lisa.
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