I received absolutely topnotch customer service from Lockabox. It was one of the very best business transactions I have ever experienced. The compassion and willingness to go the extra mile to help me... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Our care company got to know Lockabox during a care show in Birmingham. We found the product useful for our elderly clients, especially those with dementia. Since then we have ordered a few of these b... See more
Company replied
I was looking after a lady with dementia and her daughter showed me the box where her Mothers medication was kept and her bus pass in effect what I needed to take care of her mother. The contents w... See more
Company replied
Useful product. Quick delivery. Simple yet secure. As a uni student I wanted somewhere secure to store things like my passport an wallet in my room but proper safes are far too expensive. The box is... See more
Company replied
Company details
Written by the company
Independent UK based designer manufacturer and distributor of innovative lockable storage products. Safer lockable storage for food, medicine, devices and everyday household items, providing peace of mind and reassurance.
Contact info
Unit 1 Duke Street Chambers, Bridge Street, , TQ7 1HX, Kingsbridge, United Kingdom
- 01548856574
- info@lockabox.com
- lockabox.com
4.7
Excellent
126 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely Topnotch Customer Service
I received absolutely topnotch customer service from Lockabox. It was one of the very best business transactions I have ever experienced. The compassion and willingness to go the extra mile to help me are unmatched.
20 May 2026
Unprompted review
Excellent product with great customer…
Excellent product with great customer service
18 May 2026
Unprompted review
Reply from Lockabox
Hi Matt,
Thanks so much for taking the time to leave us a review!
Feel free to contact us anytime if there's anything else we can help with 😊
Best wishes
Abi
Great customer service
Great customer service. Order came as expected. I ordered 40 lockboxes and received them all and no damage.
5 May 2026
Reply from Lockabox
Hi Dyllan,
Thanks so much for taking the time to leave us such a great review!
Feel free to contact us if there's anything else we can help with.
Best wishes
Abi
Excellent service
Excellent service, ordered Sunday night arrived Tuesday morning. Lovely sturdy product, easy to use combination lock, ideal for my requirements
20 April 2026
Reply from Lockabox
Hi Mary
Thanks so much for taking the time to leave such a lovely review!
It's great to hear you're happy with your Lockabox purchase.
Best wishes
Abi
So far so good.
So far so good.
Only recently used it.
No batteries to think about.
Not complicated.
All good so far.
7 April 2026
Reply from Lockabox
Hi Geraldine
Thanks so much for taking the time to leave us a review!
It's great to hear you're happy with your box 😀
Feel free to get in touch if there's anything we can help with.
Best wishes
Abi
Excellent product, excellent response.
Our care company got to know Lockabox during a care show in Birmingham. We found the product useful for our elderly clients, especially those with dementia. Since then we have ordered a few of these boxes and they were great as expected. Although the last box we ordered was faulty, getting a replacement was a breeze. Excellent product, excellent response.
25 March 2026
Unprompted review
Reply from Lockabox
Hi Edgar
Thanks so much taking the time to leave us a review!
It's great to hear our boxes are having a positive impact in your setting.
As always, feel free to contact us anytime if there's anything else we can help you with.
Best wishes
Abi
Extremely efficient service from start…
Extremely efficient service from start to finish. Very tentative customer service. Goods arrive on time as specified. No issues, would highly recommend.
5 March 2026
Unprompted review
Reply from Lockabox
Hi Will
Thank you for taking the time to leave us a such a lovely review!
Feel free to contact again if there's anything else we can help with.
Best wishes
Abi
Worth about $5 in parts
To open, just turn left and right on the knob while spinning the dial, the numbers will catch on the combination. Liked the idea, rendered absolutely useless with the temu lock
15 October 2024
Unprompted review
Super efficient
Super efficient, ordered and despatched same day and arrived the next. The Lockabox is exactly as described, no surprises there and the combination lock was changed in about a minute.
Excellent little device and exemplary customer service. Well done Lockabox!
10 March 2023
Unprompted review
Easily opened by a 9 year old
Easily opened by a 9 year old, audible click and slight feeling in finger when selecting correct combination numbers on dial. Happy we didn’t have meds in it.
18 January 2023
Unprompted review
It has been 7 days and the order has…
It has been 7 days and the order has not arrived
no mail return
10 December 2022
Unprompted review
Reply from Lockabox
Good Morning Wayne,
Thank you for your 5 star review.
It's fantastic to hear how useful you are finding your Lockabox.
Kind regards,
Alex
Ideal for use at Home with babies or…
Ideal for use at Home with babies or Toddlers. Received the product to home next day itself.
14 December 2021
Reply from Lockabox
Good Morning,
Thank you for taking the time to write us a 5 star review - we really appreciate it.
It's brilliant to hear how you are using your Lockabox and that you are happy with the speedy delivery.
Kind regards,
Alex
I have bought from this company before…
I have bought from this company before and they did not let me down. The deliveries are fast and on time and customer service is excellent. Quick to answer the phone and you are not put on hold.
The product is as it is described and just what I wanted. Thanks Lockabox
12 December 2021
Reply from Lockabox
Good Morning Gina,
Thank you for taking the time to write us a lovely 5 star review - we really appreciate it.
We are happy to hear that you are happy with the service that you have been provided with and you are enjoying your boxes.
Kind regards,
Alex
Hide your meds
This box is perfect for hiding medications and things you don’t want your kids or teens getting into.
9 December 2021
Reply from Lockabox
Good Morning,
Thank you for taking the time to write us a 5 star review - we really appreciate it.
We love to hear how well your Lockabox is working for you and your family.
Kind regards,
Alex
Quick delivery which was free of hassle’
7 December 2021
Reply from Lockabox
Good Morning Joshua,
Thank you for taking the time to write us both a service and product review - we really appreciate it.
We are glad to hear that your orders got to you quickly and you are happy with your products.
Kind regards,
Alex
Brilliant box
Brilliant box. I bought it for home to put in band aids and Nurofen. For both safety reasons and the fact that band aids always go missing when you have kids! Love that it's a simple lock combination.
25 November 2021
Reply from Lockabox
Good Afternoon Ana,
Thank you for taking the time to write us a 5 star review - we really appreciate it.
We are glad to hear how well your Lockabox One is working for you and your family - hopefully your band aids no longer disappear!
Kind regards,
Alex
Reply from Lockabox
Good Afternoon Joe,
Thank you for your recent 5 star review - we really appreciate it.
We hope your daughter loves it!
Kind regards,
Alex
Exactly as described and fast delivery
Exactly as described and fast delivery. Delighted.
13 November 2021
Reply from Lockabox
Good Afternoon Pamela,
Thank you for taking the time to write us a 5 star review - we really appreciate it.
It's fantastic to hear that you are happy with your Lockabox One and the service that you received.
Kind regards,
Alex
Not as rigid for a box designed to be a…Not as good as it looks
Not as rigid for a box designed to be a medical box, and the door with a tumbler lock could which could be prized open with a nail file.
12 November 2021
Reply from Lockabox
Good Afternoon,
Thank you for taking the time to write us a review - we really appreciate it.
We are always on the lookout for ways to improve and develop the product further so if you have any suggestions and feedback, both positive or critical, they are always welcome.
Kind regards,
Alex
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.