Lochsofwhisky Reviews 306

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 164 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the prompt and secure delivery, noting that products arrive well-packaged and in excellent condition. Many highlight the ease of navigating the website and the simple ordering process, often finding rare or hard-to-find items. The overall service is frequently described as excellent, with quick communication and efficient order fulfillment, often exceeding delivery expectations. However, some people mentioned issues with product condition, such as worn boxes or damaged labels, despite the item not being new. A few other people also felt that there were problems with order fulfillment, including items being out of stock after purchase or receiving products with broken seals.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the availability of rare and... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting its speed and efficiency. Many... See more

Service

Users describe positive interactions with service, highlighting it as an absolute pleasure to deal with, with... See more

Order

Reviewers mention positive feedback about order, highlighting the ease of the ordering process and prompt... See more

Quality

Consumers find quality to be positive, with many reviewers impressed by the product itself, often describing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Searching for a hard-to-find bottle, I actually found TWO on this site. The purchasing process was easy apart from a little confusion over the courier's PIN, which caused no realo problem and showed t... See more

Company replied

Rated 5 out of 5 stars

Ordered on Sunday. It says delivery 3-5 working days. Was a bit worried as I wanted it for the Friday. Put a note in to request asap please. OMG!!! Such service!!! Received notification of order withi... See more

Company replied

Rated 5 out of 5 stars

It was easy to navigate the website and find bottles hard to find in shops. Great service, speedy replies from the customer service team. Due to the type of service provided, read the descriptions bef... See more

Company replied

Rated 5 out of 5 stars

Lochs of Whisky has a great selection of rare bottlings. Shipping is fast and secure, and the packaging is done very carefully to ensure the product's safety during transportation. Lochs of Whisky h... See more

Company replied


Company details

  1. Wine Store
  2. Alcohol Store
  3. Alcoholic Beverage Wholesaler
  4. Beer Store

Written by the company

Welcome to Lochs Of Whisky, where we offer a curated selection of the finest Scotch whiskies from Scotland's most celebrated distilleries. Our passion for this exceptional spirit is reflected in the quality of our products, which have been carefully selected to provide an unparalleled drinking experience.


Contact info

4.8

Excellent

TrustScore 5 out of 5

306 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Fast delivery well delivery protected and…

Fast well delivery protected and packaged bottle.

12 February 2026
Lochsofwhisky logo

Reply from Lochsofwhisky

Hi,

Thank you for your review. We’re pleased to hear your bottle arrived quickly and was well protected and packaged.

We really appreciate your feedback and hope you enjoy your whisky.

Kind regards,
Customer Support
Molly
Lochs of Whisky

Rated 5 out of 5 stars

Top quality whisky and service 👌

Top quality whisky and service 👌

9 February 2026
Lochsofwhisky logo

Reply from Lochsofwhisky

Thank you for your kind words. We’re pleased to hear you were happy with both the whisky and the service. We appreciate your support and look forward to serving you again.

Customer Support
Molly
Lochs of Whisky

Rated 5 out of 5 stars

No problem finding what I was looking…

No problem finding what I was looking for and item delivered promptly.

5 February 2026
Lochsofwhisky logo

Reply from Lochsofwhisky

Hi,

Thank you for your review. We’re glad you found what you were looking for easily and that your order was delivered promptly.

We appreciate your support and hope to see you back again soon.

Molly
Customer Support
Lochs of Whisky

Rated 5 out of 5 stars

Excellent service, online order

I ordered a bottle of German whiskey that is hard to get hold of in the UK and it arroved promptly and very well packaged.
The process was easy and quick, with good communication

14 January 2026
Unprompted review
Lochsofwhisky logo

Reply from Lochsofwhisky

Hi,

Thank you for your review. We’re really pleased to hear your order arrived quickly, was well packaged, and that the process felt straightforward with clear communication throughout.

We appreciate you choosing us to source a harder-to-find bottle and hope you enjoy it.

Molly
Customer Support
Lochs of Whisky

Rated 5 out of 5 stars

A very easy buy

A very easy buy, for a whisky that was only available from Lochsofwhisky. All future duty and taxes, were explained well before buying. Overall, I was happy the way everthing went. The whisky arrived within 2 to less than 3 days.

26 January 2026
Unprompted review
Lochsofwhisky logo

Reply from Lochsofwhisky

Hi,

Thank you for the 5★ review and for sharing your experience.

We’re pleased to hear the process was straightforward and that the duties and taxes were clearly explained before purchase. Transparency and smooth delivery are priorities for us, so it’s great to know everything arrived quickly and as expected.

We appreciate your support and hope to help you again soon.

Kind regards,
Customer Support
Molly
Lochs of Whisky

Rated 5 out of 5 stars

My husband hasn't tasted his whisky yet…

My husband hasn't tasted his whisky yet but he was very impressed with the box it came in also impressed with the service we got when purchasing it. Thank you very much.

22 January 2026
Unprompted review
Lochsofwhisky logo

Reply from Lochsofwhisky

Hi,

Thank you for the 5★ review and for your kind comments.

We’re really pleased to hear you were impressed with both the presentation and the service. We hope your husband enjoys the whisky just as much when he opens it.

Thank you again for your support, and we hope to help you again in the future.

Kind regards,
Customer Support
Molly
Lochs of Whisky

Rated 5 out of 5 stars

bottle of whisky - prompt delivery

Ordered a bottle of whisky (Little Brown Dog) as Lochsofwhisky was one of the few retailers who had it! Goes to show a shop willing to list small independent producers. The order was delivered with a couple of days. Well wrapped and secure.

Thanks for sending it out guys. Will definitely recommend and look to buy from you again.

2 January 2026
Unprompted review
Lochsofwhisky logo

Reply from Lochsofwhisky

Hi,

Thank you for the 5★ review and for taking the time to share your experience.

We’re glad you were able to find the Little Brown Dog with us. Supporting smaller independent producers is important to us, so it’s great to hear that stood out. We’re also pleased everything arrived quickly and safely packed.

We really appreciate the recommendation and look forward to helping you again soon.

Kind regards,
Customer Support
Molly
Lochs of Whisky

Rated 5 out of 5 stars

The Team at Lochs were great and very…

The Team at Lochs were great and very helpful, got what I wanted, when required and all so easy so thanks team
Best Regards, Steve

2 January 2026
Unprompted review
Lochsofwhisky logo

Reply from Lochsofwhisky

Hi Steve,

Thank you for the 5★ review and the kind words.

We’re really pleased we could get everything to you when you needed it and make the process straightforward. That’s exactly what we aim for.

We appreciate your support and look forward to helping you again soon.

Kind regards,
Customer Support
Molly
Lochs of Whisky

Rated 5 out of 5 stars

Longmorn 18

Placed another order. Made an offer via email for 2no Longmorn 18 which was accepted (thank you), arrived on my door 48hrs later in perfect condition. cant recommend Lochs enough

22 January 2026
Unprompted review
Lochsofwhisky logo

Reply from Lochsofwhisky

Hi,
Thank you for your continued support and for taking the time to leave such a great review.

We’re glad we could sort the offer for the two bottles of Longmorn 18 and that everything arrived quickly and in perfect condition. That’s exactly the experience we aim to deliver every time.

We really appreciate the recommendation and look forward to helping with your next order.

Kind regards,
Customer Support
Molly
Lochs of Whisky

Rated 5 out of 5 stars

Quick delivery even with the snow storm

Quick delivery and as described, thank you!
Was hard to find this whisky.

8 January 2026
Lochsofwhisky logo

Reply from Lochsofwhisky

Thank you very much for your 5★ review.

We’re pleased to hear your order arrived quickly and exactly as described. We know some whiskies can be hard to find, so it’s great to know we could help you track this one down.

Thank you again for your kind feedback, and we hope to see you again soon.

Kind regards,
Molly
Customer Support
Lochs of Whisky

Rated 5 out of 5 stars

Really quick delivery

Really quick delivery, excellent gin!

6 January 2026
Lochsofwhisky logo

Reply from Lochsofwhisky

Thank you so much for your 5★ review!

We’re delighted to hear that your order arrived so quickly and that you’re enjoying the gin — excellent choice! It’s always great to know our customers are happy with both the service and the products.

Thank you for choosing Lochs of Whisky, and we hope to serve you again very soon.

Warm regards,
Molly
Lochs of Whisky Support

Rated 5 out of 5 stars

malt

Everything went smoothly from start to finish like a fine scotch malt

2 January 2026
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Reply from Lochsofwhisky

Thank you so much for your brilliant 5★ review!

We love your comparison — we’re delighted to hear everything went smoothly from start to finish, just like a fine Scotch malt. It’s always our goal to make the whole experience as enjoyable as the bottle itself.

Thank you for choosing Lochs of Whisky and for taking the time to share your feedback. We really appreciate your support.

Warm regards,
Molly
Lochs of Whisky Support

Rated 5 out of 5 stars
Lochsofwhisky logo

Reply from Lochsofwhisky

Thank you so much for your 5★ review!

We really appreciate your kind words and are delighted to hear you were happy with the quality and service you received. Your support means a lot to everyone here at Lochs of Whisky.

Thank you for choosing us, and we hope to serve you again soon.

Warm regards,
Molly
Lochs of Whisky Support

Rated 5 out of 5 stars

Hard-to-find bottles

Searching for a hard-to-find bottle, I actually found TWO on this site. The purchasing process was easy apart from a little confusion over the courier's PIN, which caused no realo problem and showed that the seller is serious about the security of their clients' orders. The goods arrived promptly and extremely well packaged.

19 December 2025
Unprompted review
Lochsofwhisky logo

Reply from Lochsofwhisky

Thank you so much for your fantastic 5★ review!

We’re delighted to hear that you were able to find the hard-to-source bottles you were looking for and that the purchasing process was smooth overall. We also really appreciate your understanding regarding the courier PIN — it’s reassuring to know you recognised this as part of keeping our customers’ orders safe and secure.

It’s great to hear your items arrived promptly and extremely well packaged too. Thank you again for choosing Lochs of Whisky and for taking the time to share your experience — we truly value your support.

Warm regards,
Molly
Lochs of Whisky Support

Rated 5 out of 5 stars

Graham's 1979 port

My father was so happy with the bottle of port for his 75th birthday. Dispatched, well packaged and delivered within 4 days of ordering. Helpful customer service too

18 December 2025
Unprompted review
Lochsofwhisky logo

Reply from Lochsofwhisky

Thank you so much for your lovely 5★ review!

We’re delighted to hear that your father was so happy with his bottle of port for his 75th birthday — what a wonderful way to celebrate. It’s great to know it was dispatched quickly, well packaged, and delivered within just a few days, and that our customer service was helpful too.

Thank you for choosing Lochs of Whisky and for taking the time to share your experience. We really appreciate your support.

Warm regards,
Molly
Lochs of Whisky Support

Rated 5 out of 5 stars

Item arrived promptly and was packaged…

Item arrived promptly and was packaged well.

7 January 2026
Unprompted review
Lochsofwhisky logo

Reply from Lochsofwhisky

Thank you so much for your 5★ review!

We’re really pleased to hear that your item arrived promptly and was well packaged. It’s great to know everything reached you safely.

Thank you for choosing Lochs of Whisky and for taking the time to leave your feedback — we truly appreciate it.

Warm regards,
Molly
Lochs of Whisky Support

Rated 5 out of 5 stars

Easy to navigate and high quality service

The website was easy to navigate and the process of picking up an old whisky was pretty straightforward. The bottle came packaged really well too and overall a very positive experience. Recommended it to a few friends too and we'll definitely be picking up a few more bottles soon!

11 December 2025
Unprompted review
Lochsofwhisky logo

Reply from Lochsofwhisky

Thank you so much for your wonderful 5★ review!

We’re delighted to hear that you found the website easy to navigate and that picking out a special old whisky was straightforward. It’s great to know the bottle arrived safely and well packaged too.

Thank you for recommending us to your friends — that really means a lot to everyone here at Lochs of Whisky. We look forward to helping you pick out a few more bottles very soon!

Warm regards,
Molly
Lochs of Whisky Support

Rated 5 out of 5 stars

Superb service

The website is easily accessible well laid out. Purchasing the selected items was simple and straightforward. Delivered in stated timeframe despite it being holiday time.

22 December 2025
Unprompted review
Lochsofwhisky logo

Reply from Lochsofwhisky

Thank you so much for your 5★ review!

We’re really pleased to hear that you found our website easy to use and that the ordering process was simple and straightforward. It’s also great to know your order arrived within the stated timeframe, especially during the busy holiday period.

Thank you for choosing Lochs of Whisky and for taking the time to share your experience — we truly appreciate your support.

Warm regards,
Molly
Lochs of Whisky Support

Rated 5 out of 5 stars

The perfect Gift

Had what I wanted, it was packaged with care and arrived before Christmas. 10/10 I will be using this service in future.

23 December 2025
Unprompted review
Lochsofwhisky logo

Reply from Lochsofwhisky

Thank you so much for your fantastic 5★ review!

We’re delighted to hear that you found exactly what you were looking for and that it arrived safely and in time for Christmas. It’s great to know our packaging and delivery met your expectations.

Thank you for your 10/10 rating and for choosing Lochs of Whisky — we look forward to helping you again in the future.

Warm regards,
Molly
Lochs of Whisky Support

Rated 5 out of 5 stars

I’m not one for writing reviews but I…

I’m not one for writing reviews but I will always give credit where it’s due. Ordered a bottle of Bowman’s for my dads 70th but the courier couple company didn’t bother to read the fragile labels all over the box, contacted Natalie and she immediately offered a full refund or replacement bottle, unfortunately they didn’t have anymore of the same bottle left so I asked about a slightly more expensive one which I was prepared to pay the difference on, Natalie said she would ship this at no extra cost to myself and this time it turned up fine the next day. Can’t say how helpful and authentic the whole experience has been, I will definitely be using them again!

18 December 2025
Unprompted review
Lochsofwhisky logo

Reply from Lochsofwhisky

Thank you so much for taking the time to leave such a wonderful 5★ review — especially as you don’t usually write them!

We’re really sorry again for the issue with the original delivery, but we’re so pleased that Natalie was able to resolve this quickly and make sure a replacement arrived safely in time for your dad’s special birthday. It means a great deal to us to know that you felt supported and well looked after throughout the process.

Thank you for your kind words about the experience and for trusting Lochs of Whisky. We truly appreciate your support and look forward to helping you again in the future.

Warm regards,
Molly
Lochs of Whisky Support

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