Automobile was excellent. Service was fast. Option for fill by vendor was pricey, but worth the money given our early morning flight and the need to deliver car back before hours.
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Shortest line at the airport to pick up the car, other counters (Avis, Hertz etc) were up to ten people deep in line. Straight forward policies (full to full, no pressure to get excess insurance... See more
Company replied
Staff were friendly, and the car was modern and in good condition. Didn’t have any problems. I found booking direct with Locauto as a UK customer slightly cheaper than booking through Enterprise.
Company replied
Everything was excellent! The process of picking up and returning the car was very quick and simple. The staff were very professional and attentive. Thank you!
Company replied
Company details
Written by the company
Presso l'ufficio Locauto Rent di Venezia Aeroporto potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020409. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.
Contact info
Via Galileo Galilei, 30, 30030, Tessera, Venezia / Veneto, Italy
- +39 0243020409
Unisciti a MyLocauto Friends
4.6
Excellent
5K reviews
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Automobile was excellent
Automobile was excellent. Service was fast. Option for fill by vendor was pricey, but worth the money given our early morning flight and the need to deliver car back before hours.
24 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Had an amazing experience with them
Had an amazing experience with them, an amazing car for an amazing price, they were so nice, I don't think I have had a nicer car rental agency than them. So good
24 September 2026
Reply from Locauto Group - Venezia Aeroporto
Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra
Very simple and fast service
24 September 2026
Reply from Locauto Group - Venezia Aeroporto
Hello, so glad you enjoyed the trip with us, Fabio
Very good
It was ok, the general renting Center (not only Locauto) was a little bit too crowded.
23 September 2026
Reply from Locauto Group - Venezia Aeroporto
Dear Valentin,thank you for sharing your feedback with us. We are glad to hear that your overall rental experience went well.
We apologize for the crowded conditions you experienced. While the layout and flow of the shared rental area are managed by the airport facility, we completely understand that a busy terminal can be stressful. We are constantly working to streamline our counter check-in process to keep wait times as short as possible, even during peak traffic hours.
Thank you for choosing Locauto, and we look forward to welcoming you back for an even smoother experience on your next trip!
Chiara
Everything was excellent
Everything was excellent! The process of picking up and returning the car was very quick and simple. The staff were very professional and attentive. Thank you!
23 September 2026
Reply from Locauto Group - Venezia Aeroporto
Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika
Great service and good cars
21 September 2026
Reply from Locauto Group - Venezia Aeroporto
Hey, thank you so much for your kind words. we hope to see you soon! Erika
Excellent service
Excellent service! Competitive prices. No time loss or unnecessary delays.
28 September 2026
Reply from Locauto Group - Venezia Aeroporto
We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo
Seamless check in and check out
Seamless check in and check out. Nice car. Really reasonable one-way fee (We picked up at Venice Airport and dropped off at Rome airport).
20 September 2026
Reply from Locauto Group - Venezia Aeroporto
The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide
No problems neither at the check in nor…
No problems neither at the check in nor at the check out.
The car worked properly
27 September 2026
Reply from Locauto Group - Venezia Aeroporto
Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania
Everything went well and good service
25 September 2026
Reply from Locauto Group - Venezia Aeroporto
Hi! thank you for your wonderful feedback! See you at the next rental, Gaia
Easy booking
Easy booking, good car availability, nice team both on checkin desk and exit, usual market cost even in high procurement period
26 September 2026
Reply from Locauto Group - Venezia Aeroporto
Thank you for taking the time to leave a 5-star review. See you soon, Fausto
Friendly staff, modern car.
Staff were friendly, and the car was modern and in good condition. Didn’t have any problems. I found booking direct with Locauto as a UK customer slightly cheaper than booking through Enterprise.
18 September 2026
Reply from Locauto Group - Venezia Aeroporto
Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico
Great overall experience
Booking process was easy, staff were helpful during collection and drop off. Car was reliable and in good condition. No issues, would definitely reccommend.
25 September 2026
Reply from Locauto Group - Venezia Aeroporto
Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra
A cleanA clean, high-quality car. Fast, pleasant service.
A clean, high-quality car. Fast, pleasant service.
24 September 2026
Reply from Locauto Group - Venezia Aeroporto
Thank you so much for your positive feedback and for taking the time to post this review. Gaia
Mixed experience renting a Renault Clio
We were able to rent (and return) the car pretty easily, but once we drove off, we realized that the manual in the glove compartment was in Italian and the electronic display was in German. It would have been helpful to have the company ask us what language we needed. We noticed we had a low tire warning very shortly after we rented the car, and we paid to have our tires filled but the low tire warning light didn't go off. We learned when we returned the car that you have to manually reset the system to turn off the light. We also had audible and display warnings in German, which we never understood. I tried to change the language during our week with the car, even watching a YouTube video, but couldn't do it. When we returned the car, we mentioned the language issue to the employee and he tried to change it. We left before he completed it, but it was clear that it wasn't simple.
8 September 2026
Reply from Locauto Group - Venezia Aeroporto
Dear Lori,thank you for the time to write this review.
We apologize for the issues you experienced with the car and thank you for bringing this to our attention, as it helps us improve our service. We sincerely hope to welcome you back for a much better experience next time!
Elisa
Everything was good
Everything was good. The car was in good condition. Pick-up and return were easy and quick. The staff was nice and helpful. I recommend this car rental!
23 September 2026
Reply from Locauto Group - Venezia Aeroporto
Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika
The car experience was good
The car experience was good. When I arrived to Venize I losed a booking car rental that I had booked with another company. Thanks to Locauto I could have a car.
23 September 2026
Reply from Locauto Group - Venezia Aeroporto
Thank you for leaving us a positive review! See you soon, Enrico
Insurance marketing
Insurance was booked on website. However I was very aggressively pushed for additional insurance at the counter despite having already purchasing. This should be properly presented from original booking and not pushed at last moment. It made getting the rental car slower and also seemed to be a "dishonest" practice. I will not book with this provider again.
23 September 2026
Reply from Locauto Group - Venezia Aeroporto
Dear Rz,Thank you for sharing your feedback. We are sincerely sorry to hear about your experience at the counter and apologize for the frustration it caused.
We would like to clarify that insurance or coverage products purchased through third-party brokers are managed directly by those partners, and Locauto does not have direct visibility of those external coverage terms in our system.
Our counter staff is trained to clearly explain what is included in the rental agreement and present our optional coverages so that customers can make an informed decision. However, adding any additional services is always completely optional, and the choice remains entirely yours. We are truly sorry if this interaction felt aggressive or pushy, as this is certainly not the level of service we aim to provide.
We appreciate your comments, as your feedback helps us continuously review and improve our communication at the desk. We hope you will give us another opportunity in the future to regain your trust and provide you with a better experience.
Elisa
Fine and fast service for receiving and…
Fine and fast service for receiving and returning the rental car.
22 September 2026
Reply from Locauto Group - Venezia Aeroporto
We're happy to hear you had a great time in Italy. See you soon, Ginevra
I was charged for theft and accident…
I was charged for theft and accident coverage when I made it clear that I had that coverage through my credit card. Also, the service fee for 23 euro worth of gas was outrageous!
22 September 2026
Reply from Locauto Group - Venezia Aeroporto
Dear Jeffrey, Thank you for taking the time to share your feedback with us.
We are truly sorry to hear that your recent experience did not live up to your expectations. Regarding the charges, please note that last-minute rates depending on vehicle availability and current market demand.
We take your feedback seriously as it helps us continuously review and improve our services.
We hope to have the opportunity to welcome you back in the future and provide you with a much better experience.
Elisa
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