Locauto Group - Venezia Aeroporto Reviews 

Great customer service, the staff is friendly and solution oriented. The cars are great and pricing is competitive.

Fast, specific and pleasant service both when picking up and returning the car.
The car I ordered also met my expectations. It was new, clean, and perfectly suited to Italian roads.

The young lady who worked with us was serious, courteous, professional. She had a warm smile, immediately understand what we needed, and helped us accomplish our dream vacation. PLEASE THANK HER PERSONALLY FOR ME

High professionalism of the team. We took the car in Venice airport but needed to return it to Verona so the team met our request without any problems.

The staff were helpful and polite. It was easy to collect and return the hire car in a busy airport. Communication was prompt and easily understood.

Great support at the counter at the airport.

The car was good on the road and the device was excellent. The company already had noted any older damage prior to giving me the car keys. The insurance coverage was full without any extra bank card deposit. The girl at the desk was very helpful and explanatory.

We picked the car up in Verona and dropped it off in Venice. We also got upgraded to a bigger car and everything was very smooth! Great service!

Very easy, staff were helpful and collection and drop off was seamless.

Excellent rental company. I am always nervous about Rentacars in case they try to find something tiny that was impossible to see initially and then keep your deposit. Locauto were top, no hidden tricks, just a smooth experience. Thank you

The staff were very friendly and always prompt to answer all the question.
The price was amazing and all smooth.
I loved the experience.

Very easy to check in and out. Car Was great, great service

Helpful, unflappable staff. The queue was very long and many customers, including ourselves had to wait for over an hour to get our car.
Booking process was through Hays and very simple.
It would be helpful to have ore staff at the desk to make the process more seamless and efficient.

I rented a Tiguan and paid quite a bit extra because we needed the cargo room. When we got there, of course they gave us a different car, a BYD. When I explained I needed the cargo room, the attendant lied and said "this car has the same if not more room than the Tiguan". So I just took it. I had another 3 hr drive after flying in from the United States. After getting to our destination, a quick Google search verified that I had 30% + less cargo space. My bags and strollers were packed to the ceiling, I couldn't even see out the back window. It was not safe.

They could have at least tried to see if they had anything else, before lying when I expressed my concerns. But instead, they just said whatever they needed to to get me to shut up and leave. When emailing my concerns, I was responded too with a copy of the contract and told "you signed this and we can give you any of these cars we want".

Terrible customer service.

Easy and fast.

Car was brand new.

Attentive reception, fast check in/check out, competitive daily rate and great car. Most of all, very helpful and friendly staff at every point of contact.

The best staff ever.
Gongruts

Very easy to rent the car and good service. Nice new car.