This time, the experience was not very good. We booked cars that would have enough space for 4 suitcases, but we received a FIAT 600 and a Nissan Juke. Could you please answer the question of how we... See more
Company replied

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This time, the experience was not very good. We booked cars that would have enough space for 4 suitcases, but we received a FIAT 600 and a Nissan Juke. Could you please answer the question of how we... See more
Company replied
Good value for money ! It was quick at the arrival and departure, I had another car slightly better than the one I booked, the people were nice and helpful. The only thing is that because potentially... See more
Company replied
Everything was perfect! The whole rental process was smooth and easy, the car was great, and **no deposit was required**. Very happy with Locauto and would definitely use them again!
Company replied
I booked the car online and paid in advance. Made a mistake when entering my email address, but that did not become a reason to ruin my trip. Once I got in touch with the company, the issue was resolv... See more
Company replied
Presso l'ufficio Locauto Rent di Treviso Aeroporto potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0422433834. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione.
Via Noalese, 63, 31100, Treviso, Treviso / Veneto, Italy

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The car was fantastic and great. Since the rental was due to going to the mountains and winter tyres are not an option I specifically requested snow chains/socks. These were supplied and when I asked the attendant he said they fit the vehicle. Unfortunately these did not fit the wheel size. This caused a big hazard to my family when driving in icy conditions. What makes me angry is that this has happened again and Lucauto had reassured me it won't happen again. When we tried to call for assistance on the number they gave us (Chiara) we never got through and despite several messages on the answering machine noone called back and we had to call a private tow truck for assistance. If there will be a next time I will ask the attendant to fit them before departure and if they don't know how to (as it happened) I will keep waiting until someone fits them.

Reply from Locauto Group - Treviso Aeroporto
Product with don't worry package was excellent although we caused no damage to the van. Van was ready although ee arrived for pickup a few minutes early. Easy pick up and drop off. Signs at Treviso airport where to drop off van was not clear as entrance not easy to find. Hap to ask officialof Treviso airport office. A mal on the website showing entrance would be appecited when booking.

Reply from Locauto Group - Treviso Aeroporto

Reply from Locauto Group - Treviso Aeroporto
Very quick and professional booking.com service, Staff very helpful, highly recommend!

Reply from Locauto Group - Treviso Aeroporto
Everything was great! The only downside is that we're non-smokers, and we were given a car that smelled strongly of tobacco inside. We didn't even notice it right away when we received the car.

Reply from Locauto Group - Treviso Aeroporto

Reply from Locauto Group - Treviso Aeroporto

Reply from Locauto Group - Treviso Aeroporto
My experience with Locauto was very good. The car was in excellent condition and the rental process went smoothly without any major issues.
During the return, a detailed inspection was carried out and some very minor scratches were noted, which raised a small question for me regarding what exactly is covered by the full insurance.
Overall, I was satisfied and would choose the company again.

Reply from Locauto Group - Treviso Aeroporto
The car we received (an Audi 3) was not what we ordered (TRoc), which meant we had insufficient luggage space. It was a nice car to drive, though. There was some initial unrest: a problem with the oil level, but ultimately it turned out okay.

Reply from Locauto Group - Treviso Aeroporto

Reply from Locauto Group - Treviso Aeroporto
Always get a great car, new, clean and is always a good deal, a fair price. And good service at the desk.

Reply from Locauto Group - Treviso Aeroporto

Reply from Locauto Group - Treviso Aeroporto
Very enjoyable experience.
We were very positively surprised about the service in total. It was easy, no complications, and the staff at the Treviso airport were very nice and helpful.

Reply from Locauto Group - Treviso Aeroporto
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