This was my first time renting a car with this company. The office was supposed to open at 8:00 am, but the staff arrived around 8:30. I wasn’t in a rush, so it wasn’t a major issue for me. The c... See more
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See what reviewers are saying
I recommend this car rental. Pick up was quick, person was nice and explained everything. We got almost new car in very good condition. We didn't have any issues during our Sicily trip.
Company replied
Absolutely fantastic car rental company and experience. We had an issue with a slow puncture repaired and got a full refund a few days later for the cost. Staff at both Trapani and Catania airports we... See more
Company replied
Car rented from Trapani airport, booked before arrival. Staff was nice, English speaking, waited even though due a delayed flight I arrived after the opening hours. Clear communication, protocol hande... See more
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Company details
Written by the company
"Presso l'ufficio Locauto Rent di Trapani Aeroporto potrai scegliere tra un'ampia gamma di auto e furgoni. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0923842884. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.
Contact info
Contrada Birgi, 91100, Trapani, Trapani / Sicilia, Italy
- +39 0923842884
Unisciti a MyLocauto Friends
4.7
Excellent
1K reviews
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very easy check in and check out
30 September 2026
Reply from Locauto Group - Trapani Aeroporto
Thank you for the great review! Stefania
No waiting time and very frendly
22 September 2026
Reply from Locauto Group - Trapani Aeroporto
Super feedback, thank you very much! See you soon onboard again with us. Fabio
Average experience
This was my first time renting a car with this company. The office was supposed to open at 8:00 am, but the staff arrived around 8:30. I wasn’t in a rush, so it wasn’t a major issue for me.
The car didn’t have the option to connect to my phone’s GPS. When I contacted customer service, I was told that this feature had to be requested separately because it is not included with Economy cars. I had assumed this was a standard feature, as I consider it quite essential when renting a car.
In the end, I managed by using my phone, which wasn’t particularly convenient but was fine for a short trip.
15 September 2026
Reply from Locauto Group - Trapani Aeroporto
Dear Roberta,Thank you for taking the time to share your feedback with us following your first rental experience with Locauto.First, we sincerely apologize for the delay during pickup due to the late opening of the office, as well as the inconvenience caused regarding the phone connectivity feature.
Please note that specific equipment and features—such as Apple CarPlay or Android Auto—depend directly on the vehicle manufacturer and the individual car model specifications, rather than a separate addon option. We are truly sorry for the frustration this caused during your trip and understand how essential smooth navigation is while driving a rental car.
We appreciate your understanding and adaptability, and we take your comments seriously to improve how we inform our customers about vehicle features.
We deeply regret the overall inconvenience you experienced and sincerely hope to have another opportunity in the future to regain your trust and provide you with a much better service.
Chiara
We use Locauto everywhere we travel and…
We use Locauto everywhere we travel and the service is great.
We have never had any problems with this company.
23 September 2026
Reply from Locauto Group - Trapani Aeroporto
Hi! thank you for your wonderful feedback! See you at the next rental, Gaia
Quick check in check out
Quick check in check out, helpful staff and good condition car.
15 September 2026
Reply from Locauto Group - Trapani Aeroporto
Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania
I recommend this car rental
I recommend this car rental. Pick up was quick, person was nice and explained everything. We got almost new car in very good condition. We didn't have any issues during our Sicily trip.
16 September 2026
Reply from Locauto Group - Trapani Aeroporto
Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika
Smaller car for the price of a bigger one
I booked and paid for a VW Tiguan (or similar). I got a Skoda Kamiq, which is much cheaper and very different for a 5 members family!! Although I complained, nobody cared.
8 September 2026
Reply from Locauto Group - Trapani Aeroporto
Dear Filipe,We are truly sorry to hear that the vehicle provided did not meet your expectations and that you felt your concerns were not addressed.We sincerely apologize for the frustration this experience caused you, please do not hesitate to get in touch with our Customer Service team by clicking here:https://portale.locautorent.com/websitecs/cs-home.aspx
We hope to have the opportunity to provide you with a much better experience in the future.
Elisa
I always use locauto in Italy and they…
I always use locauto in Italy and they never let me down . Cars are good, staff are lovely. No attempt to upsell, no attempt to create problems when you return the car, all good
1 September 2026
Reply from Locauto Group - Trapani Aeroporto
Super feedback, thank you very much! See you soon onboard again with us. Fabio
From start to finish very easy to use
From start to finish very easy to use, no hidden fees and helpful.
6 September 2026
Reply from Locauto Group - Trapani Aeroporto
Many thanks, see you soon! Erika
Ok but not great
When we arrived at Trapani, the rental desk was empty. We waited for about 20 minutes before calling a number. We were told someone would be with us in 5 minutes but we had to wait a further 15 minutes.
When we were dealt with, the lady said there were multiple marks on the car but we were expected to sign for the car before actually seeing it as it was parked approximately 400 m away. Nobody came with us to inspect the car.
The car was ok but dirty.
Customer service wasn’t great.
26 August 2026
Reply from Locauto Group - Trapani Aeroporto
Dear Peter,Thank you for taking the time to share your experience with us.
We sincerely apologize for the long wait at our Trapani desk. Offering a fast and efficient service to prevent our customers from losing valuable time is one of our top priorities, and we are truly sorry that we failed to meet this standard during your visit.
We also regret to hear about the cleanliness of the vehicle and how the inspection process was handled. We truly treasure your feedback; please rest assured that we have shared your comments with our local team and the relevant departments to address these issues and improve our overall service.
We hope you will give us another opportunity in the future to provide you with the seamless rental experience you expect and deserve.
Elisa
Reply from Locauto Group - Trapani Aeroporto
Thank you for leaving us a positive review! See you soon, Enrico
Good company to use at Trapani airport
I try to use locauto rentals at Trapani airport. Have used them several times and not had a problem. Quick reliable and not pushy to buy more.
9 August 2026
Reply from Locauto Group - Trapani Aeroporto
That's great to hear! See you soon, Angelo
everything was fine BUT
everything was fine - however I expect to find the car ready with everything - the fuel was not full - i understand that this is possible however it makes it very hard to return the car with the exact amount of fuel before departing when its not full - the wiper water was empty - i expect the car to be checked for such things before handed over to a new client!
8 August 2026
Reply from Locauto Group - Trapani Aeroporto
Dear Stefan,thank you for sharing your feedback with us.
You are completely right: our official policy is to hand over every vehicle with a full tank of fuel and fully prepared for rental. We sincerely apologize that this was not the case for your rental, and we understand how inconvenient it is to manage returning the car with an exact fuel level, as well as dealing with empty wiper fluid.
We are taking your comments very seriously and will use them to improve our cleaning and inspection procedures before every handover. We hope to have the chance to provide you with a seamless experience on your next trip!
Elisa
More expensive and not worth it
We paid quite a bit more money to go with Locauto due to the reviews, but wished we hadn’t bothered.
Unhelpful staff, extra charges and no one was waiting when we returned the car, so had to go back to the car park after having checked in.
12 August 2026
Reply from Locauto Group - Trapani Aeroporto
Dear Nicola,thank you for sharing your feedback.
We are sorry that your experience did not meet your expectations this time.
Regarding the extra charges applied, we would like to clarify that you paid for the second driver you requested and signed for in the rental agreement before the rental started.
As for our staff's behavior, we are deeply sorry. Providing a warm welcome is always our priority, and we apologize if we missed the mark this time.
We will share your feedback with our team to improve our customer service.
We hope to have another opportunity to regain your trust.
Chiara
All the process was fast and simple.
All the process was fast and simple.
Staff likeable
Car was ok
9 August 2026
Reply from Locauto Group - Trapani Aeroporto
Hey, thank you so much for your kind words. we hope to see you soon! Erika
Excellent service from Locautonat Trapani airport, Sicily.
Very smooth pick up & return. Car in excellent condition.
9 August 2026
Reply from Locauto Group - Trapani Aeroporto
Thank you for leaving us a positive review! See you soon, Enrico
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
We had a great experience with Locauto. Everything was simple, smooth, and exactly as it should be.
There was no pressure to buy additional insurance or any unnecessary extras, which we really appreciated. We simply arrived, picked up the car, used it, and returned it — no problems at all.
The cars are new and in excellent condition, and the whole process was quick and hassle-free.
Overall, a fantastic experience. We would definitely use Locauto again and highly recommend them!
31 July 2026
Reply from Locauto Group - Trapani Aeroporto
Super feedback, thank you very much! See you soon onboard again with us. Fabio
Reply from Locauto Group - Trapani Aeroporto
Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika
Reply from Locauto Group - Trapani Aeroporto
Thank you for your feedback! Fausto
Great condition car and helpful staff
The car was in great condition. The service was very helpful. I don't know about others, but the lady at the Trapani airport was very pleasant, helpful, and explained everything perfectly.
29 July 2026
Reply from Locauto Group - Trapani Aeroporto
Thank you for the great review! Stefania
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