When we picked up the car the service was professional. She showed us a sheet of paper with already damages to the car and all the information we would need. The pick-up and drop off was fast. We also... See more
Company replied

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When we picked up the car the service was professional. She showed us a sheet of paper with already damages to the car and all the information we would need. The pick-up and drop off was fast. We also... See more
Company replied
The staff was very polite and attentive, explained all the details, and responded quickly. The company offers many convenient services, such as late-night returns.
Company replied
Your team was very accommodating. Especially, when they took time to drop off the vehicle at the hotel in Siena. The only one issue, but we figured it out was returning the car. That was a dau... See more
Company replied
Customer Service was accommodant and helpfull. The car was almost new and very clean. The overall experience was great. Super service! SUPER TEAM! WARMFULL THANKS
Company replied
Presso l'ufficio Locauto Rent di Viale Europa 23 a Siena potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0577288938. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione.
V.le Europa, 23, 53100, Siena, Siena / Toscana, Italy

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Reply from Locauto Group - Siena DT
I am grateful you rented me a car
Your last one according to the rep
Apparently the laws in Italy are getting strict for driver licenses from the USA!
Staff was nice
Thank you

Reply from Locauto Group - Siena DT
Excelente experience, all very kind and helpful people, and I want to give a special thank to Lucca for his support

Reply from Locauto Group - Siena DT

Reply from Locauto Group - Siena DT
Locauto in Siena and Terni were both awesome to deal with. Our car overheated on our way to our next destination. They responded quickly, gave us options and worked with our schedule. We exchanged car in Terni without any fuss.

Reply from Locauto Group - Siena DT
Process of receival and delivering if car easy and fast. Not expensive and nice car :-)

Reply from Locauto Group - Siena DT
The hire of the car was smooth and no problems returning the vehicle. I was asked if I wanted to take out no hassle insurance for eight days it was a bit pricey at 300 euros but I did accept it, something you might need to factor in.

Reply from Locauto Group - Siena DT
the staff were very patient withus as we had forgotten to take our passports with us. We did however have them on our phones.

Reply from Locauto Group - Siena DT
It was a great car that worked well, with friendly, helpful agents. Grazie!

Reply from Locauto Group - Siena DT
The Smart Check in was a tad clunky but once it was done, it made the car pick up very smooth. I was in and out in about 10 minutes.

Reply from Locauto Group - Siena DT
The entire car rental process, from pick-up to return, was very well executed.

Reply from Locauto Group - Siena DT
The service was fast and friendly. The car was new and in good condition. The car return was easy. Highly recommended! Jukka from Finland.

Reply from Locauto Group - Siena DT
We are from the USA and don't speak Italian. The people at the rental place in Siena were incredibly helpful and friendly.. The service was excellent.
The return also was effortless. Thank you

Reply from Locauto Group - Siena DT
We hired our car in Italy. Car hire with locauto was friendly and efficient.
The car was excellent and extremely clean.
We had to change where we returned the car to, and this was done easily and without any issue.
Will definitely use this company again.

Reply from Locauto Group - Siena DT
Everything was very smooth. I hard a small scratch damage and the man inspecting the car on my return was able to give a cost for repair which I signed off on. It was very reasonable and no hidden surprises after. A very good experience all round.

Reply from Locauto Group - Siena DT
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