Easy pick up and drop off at convenient location near Siena. Friendly and professional service from staff. Reassuring that it’s part of the Enterprise family. Car was clean, in decent condition and re... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Lucca , the person who gave me the instructions was very clear and polite. No extra hidden costs. They upgraded my car without extra charge. Fantastic service.
Company replied
Great service and attitude! We needed a rental car during our time in Siena for a wedding and we didn’t have a booked reservation. The representatives were friendly and found us a suitable car within... See more
Company replied
Picking up and dropping off was very easy. The key is to reserve in advance and arrive on the time you reserved for pick up. Although I reserved an automatic, only a manual was available at the time... See more
Company replied
Company details
Written by the company
Presso l'ufficio Locauto Rent di Viale Europa 23 a Siena potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0577288938. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione.
Contact info
V.le Europa, 23, 53100, Siena, Siena / Toscana, Italy
- +39 0577288938
Unisciti a MyLocauto Friends
4.8
Excellent
954 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Locauto Group - Siena DT
Thank you for leaving us a positive review! See you soon, Enrico
Reply from Locauto Group - Siena DT
Dear Thierry,thak you for sharing your experience.
Our Customer Service will answer you as soon as possible.
We hope this information is helpful.
Chiara
Everything was perfect
24 June 2026
Reply from Locauto Group - Siena DT
We're happy to hear you had a great time in Italy. See you soon, Ginevra
Great service and team!
23 June 2026
Reply from Locauto Group - Siena DT
We are so happy about your all-out stressless experience. Lucrezia
Very good car rental company
Very good car rental company. Helpful and courteous service. I highly recommend it.
18 June 2026
Reply from Locauto Group - Siena DT
Hi! thank you for your wonderful feedback! See you at the next rental, Gaia
We have rented two autos at the same…
We have rented two autos at the same time. Your company did not want to honor the fact that we had used discover car as a broker. Unfortunately, we had to pay more for the insurance coverage. Also, the second car broke down on a very trafic highway. It took a while to get someone thru the emergeny line. The tow truck picked up the car but left 4 passengers in the midle of the road without calling a taxi or uber car.
8 June 2026
Reply from Locauto Group - Siena DT
Hello Jacques, thank you for sharing your experience. We are deeply sorry to hear that the vehicle broke down during your rental period. Please be assured that our Customer Service team is already actively investigating the matter, and we will follow up with you as soon as we have an update.
Sara
Reply from Locauto Group - Siena DT
Thank you for taking the time to leave a 5-star review. See you soon, Fausto
Car broke down
Service was good to pick car. However I had problems with the car. It broke down in the middle of the road in Italy. I had to call the police to direct traffic and help me with the translation with the tow truck. The worst part, I was about 40 minutes from my hotel in Siena. The police said no taxi and no uber in the area, therefore had to hitchhike along the highway to get back to the hotel. It was 30C that day, difficult when you are 71 years old. Locauto should offer transportation when a car breaks down.
8 June 2026
Reply from Locauto Group - Siena DT
Dear Alain,thank you for your feedback and giving us the opportunity to reply.
We are deeply shocked and saddened to read about your experience. Please accept our most sincere apologies for the breakdown and, above all, for the unacceptable distress and hardship this caused you.We completely understand your frustration regarding the lack of transportation in that specific location, and we take your feedback very seriously.
We hope to welcome you back in the future and provide you with a flawless experience.
Chiara
Marta was wonderful
Marta was wonderful! Helped get a taxi for me to the train station! Smooth and fast transaction
14 June 2026
Reply from Locauto Group - Siena DT
We are so happy about your all-out stressless experience. Lucrezia
Reply from Locauto Group - Siena DT
We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo
The process was easy and the company…
The process was easy and the company was able to accommodate needed changes in our rental.
5 June 2026
Reply from Locauto Group - Siena DT
Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika
Reply from Locauto Group - Siena DT
That's great to hear! See you soon, Angelo
Easy pick up and drop off at convenient…
Easy pick up and drop off at convenient location near Siena. Friendly and professional service from staff. Reassuring that it’s part of the Enterprise family. Car was clean, in decent condition and ready to drive.
5 June 2026
Reply from Locauto Group - Siena DT
Super feedback, thank you very much! See you soon onboard again with us. Fabio
Good
Good, however, the car drop off location agreed upon –and indicated in our contract– was closed when we arrived, so we had to drive to another Locauto location... would be nice if they checked their locations' closing hours before handing us the car. And the phone customer service was closed on a Saturday at 13h20, not opening before Monday. Not great for a car rental company which caters to tourists.
7 June 2026
Reply from Locauto Group - Siena DT
Dear Antoine,thank you for sharing your experience.
We sincerely apologize for the inconvenience you experienced during the return of your vehicle.It is certainly our responsibility to ensure that the drop-off locations and hours indicated in the contract are accurate. We are sorry for the frustration this situation caused, and we will immediately check with our relevant department to understand why this oversight occurred and to update our systems accordingly.
We understand that availability during the weekend is important for travelers, and we will share your feedback with our management to help us evaluate future improvements to our support hours.
We are sorry that your experience did not meet our standard level of service, and we hope to have the opportunity to provide you with a smoother rental in the future.
Elisa
Great company
Lucca , the person who gave me the instructions was very clear and polite. No extra hidden costs. They upgraded my car without extra charge. Fantastic service.
26 May 2026
Reply from Locauto Group - Siena DT
Hi! thank you for your wonderful feedback! See you at the next rental, Gaia
Reply from Locauto Group - Siena DT
Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio
Easy booking process
Easy booking process. Rapid transaction. Good clean car. Helpful in getting taxi to our onward destination.
31 May 2026
Reply from Locauto Group - Siena DT
Hi! thank you for your wonderful feedback! See you at the next rental, Gaia
The ability to have the car dropped off…
The ability to have the car dropped off and picked up from the hotel so easily allowed us to truly enjoy exploring Tuscany!!
22 May 2026
Reply from Locauto Group - Siena DT
Hi! thank you for your wonderful feedback! See you at the next rental, Gaia
We received the car fairly quickly…
We received the car fairly quickly which was good. We should have checked over the car better but the car did not have a full tank of gas. When we returned it it we tried to fill it but the gas station near tge car rental was broken needless to say we were charged €60 for 1/4 tank of gas. People pay attention there is no taxi to take you to your train that will get you there on time. Return at least 2 hrs before yoyr train leaves
12 May 2026
Reply from Locauto Group - Siena DT
Dear Michael,thank you or taking he time to write tihis review.
We ate glad you appreciated our fast service.We apologize if you encountered any issues regarding the fuel level. To clarify our refueling charge policy, our standard procedure is to provide the vehicle with a full tank. This was confirmed and shown to you during the pre-rental inspection before the rental agreement was signed.
In this case, as the vehicle was not returned with a full tank, a refueling service fee plus the cost of the missing liters was applied, as outlined in our Terms & Conditions: https://portale.locautorent.com/doc/specialrentalconditions.pdf.
Please note that we also offer a prepaid fuel option at the start of the rental, which allows you to pay for a full tank in advance and return the vehicle empty.
Your feedback is valuable to us as it helps us improve our service.
We hope to welcome you back soon.
Chiara
The car was fabulous
The car was fabulous, staff was friendly and helpful. All went smoothly.
19 May 2026
Reply from Locauto Group - Siena DT
Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.