Locauto Group - Palermo Notarbartolo Reviews 

Very good handling of a dispute by the Catania airport agency.
On the other hand, the agency in Parlerme center gave us a very poor reception and took 600 euros from us without explaining why.

Personale gentile e sempre disponibile. Check-in e check-out facile e veloce, Locauto sono sempre i numeri uno!

Friendly staff, great car VW and easy to find location

Everything went super smoothly with Locauto. Giuseppe was great – very friendly and easy to communicate with during both pick-up and return. The Fiat Panda Hybrid was in perfect condition and had very low fuel consumption. A totally hassle-free experience – would definitely rent here again!

Easy, fast, convenient.

A good experience with this company- a slightly slow pick up but helpful staff and the vehicle was well priced

Good service, easy online check-in

The service was well organized, and everything with the car was perfect.
Great value for money.
The return process was simple and hassle-free – everything went smoothly!

We have to pay 1200 euros for some small scratches on the rim and tyre.

I didnt even get a proper invoice. Ridicilous company.

We arrived later than expected due to a taxi strike, but it was no problem at all. A very friendly lady welcomed us and explained everything clearly. We were even able to change the return location on short notice, and she recommended the best gas station for refueling before drop-off.

The return process was also super smooth – two young men were extremely friendly and easy-going. Excellent service!

We can really recommend this agency! The check-in was smooth, Rubino did a great job in handing over and taking back the car, the car was new and in an excellent condition. Next time again!

I returned scratches were discovered under the bottom of the bumper which could not be seen in the pick up photos because the photos won’t taken from underneath the car
I was charged a ride consistent with a long scratch on paint work.

I dispute having system damage. I cannot confirm for the photograph was not taken underneath the car.

The staff at the car rental pick-up were very uncooperative. They refused to hand over the rental car, which had already been fully paid for, because the card number was not embossed on the physical credit card. It was not sufficient for them that the card number could be displayed in an app. A screenshot of the card details was also not accepted.
The original amount that had already been paid was not refunded, regardless of whether we took the rental car with the additional payment or not. Providing the deposit in cash or by debit card was also not accepted.
Only after the Check24 customer service discussed the matter with the staff was it offered that the card would be accepted if we took out an additional insurance policy, which cost twice as much as the rental car itself. Since we depended on the car, we paid the additional amount. The payment was made with the very same credit card that had initially been rejected. Total rip-off. The staff were extremely unfriendly and had no interest in doing their job properly. The terms and conditions do not state anywhere that the card number must be embossed on the physical card. We will never book a rental car through Locauto again!

They gave us a brand new car. Everything was perfect, they checked the car before we left, no problem at all at the return.

Efficient and fast service thanks to smart check-in. I got an almost new car.

We picked up our car in Palermo and dropped it off in Catania. However, the exact drop-off location in Catania was not mentioned in the papers or information we received and was pretty hard to find. Some additional information on the exact drop-off location would have been very helpful to avoid some frustration.
No other complaints.

All was very good, no problems.

Fantastic rent car ,100% italian company .I could recomend for every one .Great cars,great staff