The process was very good up until the drop-off. Although no charges were applied since we purchased full insurance, scratches that were not caused by us were added to the report. They had us sign wit... See more
Company replied
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See what reviewers are saying
After renting cars in many countries over the years, I can confidently say this was one of the best experiences I’ve had with a rental company. The service was fast, efficient, and completely stress-f... See more
Company replied
Excellent experience. Easy handover at both ends, car was brand new and better than what we had ordered, and staff were fantastic. Thank you. No pushy sales on optional extras, no fuss on handover, it... See more
Company replied
There were no problems with a service, only surprise was a need for physical creadit card, maybe virtual one (in mobile phone) could be considered. Gentleman there was fine.
Company replied
Company details
Written by the company
Presso l'ufficio Locauto Rent di Palermo Via Umberto Giordano 8 potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0916850991 Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione.
Contact info
Via Umberto Giordano 8, 90144, Palermo, Sicilia, Italy
- +39 0916850991
Unisciti a MyLocauto Friends
4.7
Excellent
2K reviews
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Car not available, given a much worse car
Booked a premium German hatchback but was told this was not available so they “upgraded” me to a budget large car (exactly what I did not want for the narrow streets in Sicily). Additionally they had deactivated apple car play and android auto, when asked about this they said you have to pay €10 a day for their sat nav system, a complete scam.
3 June 2025
Reply from Locauto Group - Palermo Notarbartolo
We are sorry to hear that your experience was not up to standard, and we appreciate you bringing this to our attention. We would like the opportunity to investigate what went wrong, so please contact our customer center department through our website: http://www.locautorent.com/customerservice Thank you, Carlo
Excellent service and price
Excellent service and price from Locauto ... as always. We booked a last minute one-day car hire and got a brand new Jeep for just €25.
4 June 2025
Reply from Locauto Group - Palermo Notarbartolo
Thank you for leaving us a positive review! See you soon, Enrico
Everything was as agreed, reputable agency
Everything was as agreed, stuff is friendly and helpful and that's as it should be.
I would recommend their agency to anyone I know.
10 June 2025
Reply from Locauto Group - Palermo Notarbartolo
Thank you so much for your positive feedback and for taking the time to post this review. Gaia
Everything was good and went fluent.
7 June 2025
Reply from Locauto Group - Palermo Notarbartolo
Thank you for the great review! Stefania
Reply from Locauto Group - Palermo Notarbartolo
Thank you for your feedback! Fausto
Everythink went great
Everythink went great, from check in to check out, the car was fine, no credit card and deposit were needed.
4 June 2025
Reply from Locauto Group - Palermo Notarbartolo
Thank you for the great review! Stefania
Highly recommended
Convenient location of the rental point in Palermo. The car rental and return process was quick and efficient. The car was clean and performed flawlessly.
30 May 2025
Reply from Locauto Group - Palermo Notarbartolo
We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo
Small car - pleasant drive
I rent Fiat Panda, it has only 6.000 km, almost new. Rental place was in Palermo. Pick-up and car return was fast any easy. To be more relax on travel I take option don't warry. During travel I was very satisfied with car, and small size was really benefit in case of parking and driving through city and narrow street. Petrol station is 200m from rental office and that make car return, more convenient.
1 June 2025
Reply from Locauto Group - Palermo Notarbartolo
Super feedback, thank you very much! See you soon onboard again with us. Fabio
Reply from Locauto Group - Palermo Notarbartolo
Thank you for taking the time to leave us a positive review. See you soon, Enrico
Excellent service and a new car
Excellent service when picking up the vehicle at Notarbartolo in Palermo. Very good, almost new vehicle with a navigation system. Friendly service. Unfortunately, the staff were overwhelmed when returning the vehicle at Palermo Airport. Long lines at the parking lot and confusion between the rental and the return - but some very friendly employees.
3 June 2025
Reply from Locauto Group - Palermo Notarbartolo
Thank you for your feedback. Our customer's reviews are important for us to improve the quality of the service provided. See you on the next rental, Gaia
Everything perfect!
27 May 2025
Reply from Locauto Group - Palermo Notarbartolo
That's great to hear! See you soon, Angelo
Everything was OK.
26 May 2025
Reply from Locauto Group - Palermo Notarbartolo
Thank you for the great review! Stefania
Everything went smoothly
Everything went smoothly, top service.
Also, they were lovely to give us information about places to visit. Would rent there anytime again
2 June 2025
Reply from Locauto Group - Palermo Notarbartolo
Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia
Reply from Locauto Group - Palermo Notarbartolo
Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika
Easy procedures
Since picking the car until the drop the service was very easy and trustable
30 May 2025
Reply from Locauto Group - Palermo Notarbartolo
Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia
Reply from Locauto Group - Palermo Notarbartolo
Many thanks, see you soon! Erika
Very efficient and help service
Very efficient and help service! The car was excellent too! Much better value than the bigger car rental companies.
27 May 2025
Reply from Locauto Group - Palermo Notarbartolo
Many thanks, see you soon! Erika
We rent the car in Catania and end our…
We rent the car in Catania and end our trip in Palermo. Everything was OK.
9 May 2025
Unprompted review
Reply from Locauto Group - Palermo Notarbartolo
Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika
Very bad car, very bad service
Very bad car, very bad staff. The car was full of all kinds of scars, tire pressure warning sign kept popping up. At return we were forced to sign a paper recognising a preexisting damage, which cost €475. They maybe cheap in renting price, but surely can profit by setting up such claims
18 May 2025
Reply from Locauto Group - Palermo Notarbartolo
We are sorry to hear that your experience was not up to standard Juan, and we appreciate you bringing this to our attention. We would like the opportunity to investigate what went wrong, so please contact our customer center department through our website: http://www.locautorent.com/customerservice Thank you, Gaia
Reply from Locauto Group - Palermo Notarbartolo
Thank you for the great review! Stefania
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