The process was very good up until the drop-off. Although no charges were applied since we purchased full insurance, scratches that were not caused by us were added to the report. They had us sign wit... See more
Company replied
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See what reviewers are saying
After renting cars in many countries over the years, I can confidently say this was one of the best experiences I’ve had with a rental company. The service was fast, efficient, and completely stress-f... See more
Company replied
Excellent experience. Easy handover at both ends, car was brand new and better than what we had ordered, and staff were fantastic. Thank you. No pushy sales on optional extras, no fuss on handover, it... See more
Company replied
There were no problems with a service, only surprise was a need for physical creadit card, maybe virtual one (in mobile phone) could be considered. Gentleman there was fine.
Company replied
Company details
Written by the company
Presso l'ufficio Locauto Rent di Palermo Via Umberto Giordano 8 potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0916850991 Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione.
Contact info
Via Umberto Giordano 8, 90144, Palermo, Sicilia, Italy
- +39 0916850991
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4.7
Excellent
2K reviews
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Reply from Locauto Group - Palermo Notarbartolo
Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia
Efficient i nice service
Efficient i nice service. Car clean and ready to drive. Good price. No deposit required. I reccomend
23 August 2025
Reply from Locauto Group - Palermo Notarbartolo
Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia
Easy reservation by phone but the app…
Easy reservation by phone but the app does not work too well. It is the second time I am using Locauto for rentals in Sicily and they never let me down. No additional costs or forceful sales, everything is clear and respected.
22 August 2025
Reply from Locauto Group - Palermo Notarbartolo
Thanks for your feedback! Is there anything would you suggest we improve to achieve 5 stars? See you soon, Anna
We feel cheated by your company We had prepaid for insurance but
We had prepaid for insurance but
when we picked it up
—-we had to pay $500 said the first payment went to another company—- they were just a representative of the company owning the car.
We returned the car 4 days early and didn’t expect a refund. I did find a $120 charge from you along with a $50
Gas charge—- the gague was close to full—why $120charge never explained but on the credit card
11 August 2025
Reply from Locauto Group - Palermo Notarbartolo
We are sorry to read your review. You can find more information about the additional charges on the “Special Rental Condition” page or the "General Rental Condition" page https://www.locautorent.com/en/legal-notice/terms-and-conditions/
Our customer center is at your disposal for any question relating to your claim. Please click http://www.locautorent.com/customerservice thanks, Luca
Great car and easy experience in English in the heart of Sicily
In spite of having to alter our pick up location and thus requiring a completely new booking, the agent in Palermo worked to offer a similar pricing with an extra day. They made the check out easy and offered free on site parking in downtown Palermo - a huge bonus. The car was spacious and well appointed. Appropriate for the narrow streets in Palermo, Marsala and Trapani.
Nissan Qashqai.
16 August 2025
Reply from Locauto Group - Palermo Notarbartolo
Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika
great at each step
great at each step
except the car could have been more powerful which is necessary for sicilia
15 August 2025
Reply from Locauto Group - Palermo Notarbartolo
Thank you for your feedback! Is there anything would you suggest we iprove? See you soon, Gaia
Everything was great.
14 August 2025
Reply from Locauto Group - Palermo Notarbartolo
Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika
Very easy
Very easy, confident and prompt answers to all kind of questions during the trip, particularly by email. The full assurance is affordable and no surprise charges so far.
6 August 2025
Reply from Locauto Group - Palermo Notarbartolo
Hey, thank you so much for your kind words. we hope to see you soon! Erika
All around a good experience
Smooth pickup and drop off (pick up at Palermo Notarbartolo and dropped at Catania Airport), the Fiat Panda worked perfectly and we got the best price. All good.
I booked a few weeks in advance via Booking.com, with the extended warranty, and Locauto handled the rest really well.
4 August 2025
Reply from Locauto Group - Palermo Notarbartolo
Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra
Reply from Locauto Group - Palermo Notarbartolo
Thanks for your feedback! Is there anything would you suggest we improve? Carlo
I had booking for Volkswagen T-Rock
I had booking for Volkswagen T-Rock. I allso paid extra for thay model. I am tall guy and VAG konsern cars are good for tall peopple. And allso those are good cars for drive.
I got Ford Puma and the car was terribble to drive and ergonomy was very very bad for me!!! They had 2VW T-Rocks on the parking place (Palermo City), but the guy in office sayed that I will get the Ford, even I told coupple of times I should have VW!!!
I am very very dissapointed and I am going to tell all my traveling friends, that they never should use Locauto!!!
1 August 2025
Reply from Locauto Group - Palermo Notarbartolo
We are sorry to hear that your experience was not up to standard, and we appreciate you bringing this to our attention. We would like the opportunity to investigate what went wrong, so please contact our customer center department through our website: http://www.locautorent.com/customerservice Thank you, Gaia
Car was clean and very good condition
Car was clean and very good condition. Pickup was easy. Airport drop off was difficult because google maps had the wrong location. I fixed that. Beware that driving in Palermo requires a daily toll and getting one is kafkaesque.
24 July 2025
Reply from Locauto Group - Palermo Notarbartolo
Hello, so glad you enjoyed the trip with us, Fabio
The gentleman at Palermo office was a…
The gentleman at Palermo office was a life saver, very helpful, beautiful soul. And nothing was an issue, and very comforting. I will definitely hire again, due to him!!
Grazie molte!!!
22 July 2025
Reply from Locauto Group - Palermo Notarbartolo
Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika
Reply from Locauto Group - Palermo Notarbartolo
Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio
Car pick-up and return were quick
Car pick-up and return were quick, helpful, and good service.
29 July 2025
Reply from Locauto Group - Palermo Notarbartolo
Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio
BEWARE unauthorised charges taken
It took well over an hour at Palermo to get my prebooked (and very expensive) car, queuing and waiting in the terminal and then again out in the parking compound.
I had booked a small SUV (VW TCross) knowing that the roads near where I was staying would be poor quality.
I was given, despite trying to decline it, a tired Peugeot 308 with 12,000kms on the clock, being told it was an 'upgrade' - which it absolutely wasn't.
During my holiday, I hit a pothole and punctured a front tyre, which I had professionally replaced by a local tyre company - replacing a Pirelli tyre with a Michelin one.
When I returned the car, I was told that it was "illegal" to have different tyre brands on the same axle and that the Michelin tyre, that I had paid 155 euros for, would have to be replaced with a Pirelli one, for which Locauto would charge me 310 euros. I told them that it was not illegal at all - I don't believe it is anywhere in Europe or the UK or the USA (ChatGPT confirms) and that if they tried to charge me I would challenge it.
2 days after I returned the charge appeared on my card, and having raised a complaint with 'customer service' I was told that the charge would remain.
I am still fighting it.
20 July 2025
Unprompted review
Reply from Locauto Group - Palermo Notarbartolo
We are sorry to receive your review. We’d like to learn more about your specific situation and make things right. Please get in touch with our customer center department through our website: http://www.locautorent.com/customerservice our staff will help you to solve your issue. Thanks, Gaia
Fast and efficiant
26 June 2025
Reply from Locauto Group - Palermo Notarbartolo
Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra
Reply from Locauto Group - Palermo Notarbartolo
Many thanks, see you soon! Erika
Everything went smooth
10 July 2025
Reply from Locauto Group - Palermo Notarbartolo
Thank you for taking the time to leave a 5-star review. See you soon, Fausto
Reliable !!!!
I believe Locauto is the most straightforward car renting company. No hidden fees, friendly staff and good rates.
22 July 2025
Reply from Locauto Group - Palermo Notarbartolo
Thank you for the great review! Stefania
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