Everything went smoothly without any problems. I rented the car through the DiscoverCars app. At the airport reception desk, the employee informed me that it would be better to purchase insurance... See more
Company replied
Location
Switch locationPalermo - Aeroporto Punta Raisi 1, Terminal, 90045 Cinisi, Sicilia, IT
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See what reviewers are saying
Everything went smoothly. The only downside was that one employee at the airport desk wasn’t particularly friendly. However, all the other staff members, both when picking up and returning the car, we... See more
Company replied
Considering the fact that we had an urgent need to rent a car for 2 weeks in PMO airport, because pre booked rental company didn’t want to give us a car without IDP (which is not mandatory by the Ital... See more
Company replied
we were a little worried about ordering from a non international company, but this was probably the smoothest experience we had. we do always take the extra payment for the no hassle clause, but when... See more
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Company details
Written by the company
Presso l'ufficio Locauto Rent di Palermo Aeroporto potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. Locauto ti garantisce un noleggio sicuro e affidabile con vetture sottoposte a costante manutenzione. Il risparmio è assicurato, grazie alle numerose offerte studiate per ogni necessità, e puoi prenotare anche online! Se riconsegni l'auto oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione.
Contact info
Palermo - Aeroporto Punta Raisi 1, Terminal, 90045, Cinisi, Sicilia, Italy
- +39 0243020408
Unisciti a MyLocauto Friends
4.7
Excellent
10K reviews
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Fast response,nice car for money
1 August 2026
Reply from Locauto Group - Palermo Aeroporto
Thank you for taking the time to leave us a positive review. See you soon, Enrico
Very uncomplicated and good
Very uncomplivcated and fast. Car was quite new and clean. Nothing to complain
31 July 2026
Reply from Locauto Group - Palermo Aeroporto
The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide
Good experience…
Everything was ok except the outside cleaning of the car.
Pietro was super professional.
24 July 2026
Reply from Locauto Group - Palermo Aeroporto
Hi! thank you for your wonderful feedback! See you at the next rental, Gaia
Car was not clean as it should be
Car was not clean as it should be
Quiite big one, is possitive
Full cover was expecting from my to buy, but i already bought online before, quite strange.
11 July 2026
Reply from Locauto Group - Palermo Aeroporto
Dear Petr, thank you for sharing your experience with Locauto. We sincerely apologize for providing a vehicle that did not meet our cleanliness standards; your feedback is highly valuable in helping us improve our service. Regarding your insurance, please note that we are unable to view coverage purchased outside of Locauto, as this is a separate agreement between you and the booking intermediary. For this reason, our staff explained our direct full coverage options to you, which are always completely optional.
Anna
Very friendly
Very friendly. They kept the office open even when my flight was delayed and I arrived after midnight. (At an extra cost though.)
28 July 2026
Reply from Locauto Group - Palermo Aeroporto
We're happy to hear you had a great time in Italy. See you soon, Ginevra
No willingness of company to do a…
No willingness of company to do a compromise for us
We will never book again
30 July 2026
Reply from Locauto Group - Palermo Aeroporto
Dear Paula,thank you for bringing your feedback to our attention. We are truly sorry to hear about the situation that occurred with your bookings and the frustration it caused.
This is certainly not reflective of the level of service and flexibility we strive to provide to our customers. We fully understand how disappointing it is to face unexpected changes and additional costs while planning your trip.
We take your comments seriously and will review this with our staff to see how we can better handle similar administrative issues in the future.
Please do not hesitate to get in touch with our Customer Service team by clicking here:https://portale.locautorent.com/websitecs/cs-home.aspx
We truly hope you might reconsider and give us another chance to provide you with a much better experience.
Elisa
absolute satisfaction
absolute satisfaction. their approach was on point. we were satisfied. the car drove us without any problems. I can definitely recommend this company.
30 July 2026
Reply from Locauto Group - Palermo Aeroporto
Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika
Great service
Great service! Just a quick note on email response times
I’m giving Locauto Palermo 5 stars because everything on-site was fantastic—the car pickup and drop-off were completely smooth, quick, and hassle-free.
The only small area for improvement would be email communication, as it took them longer than ideal to reply to my query prior to the trip. Overall, a great experience, but a bit faster response time to emails would make it truly perfect!
23 July 2026
Reply from Locauto Group - Palermo Aeroporto
Thank you for taking the time to leave a 5-star review. See you soon, Fausto
Great cars ,everything was perfect!!!
23 July 2026
Reply from Locauto Group - Palermo Aeroporto
We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo
Reply from Locauto Group - Palermo Aeroporto
Thank you for your feedback! Fausto
Very helpful staff
Very helpful staff. I got a vehicle that wasn't suitable for my trip came back few days later they helped me find a more suitable car. Very pleased with the staff outside Palermo airport.
26 July 2026
Reply from Locauto Group - Palermo Aeroporto
Hi! thank you for your wonderful feedback! See you at the next rental, Gaia
Customer service was really good
Customer service was really good, everything was explained in detail. The staff was accommodating with the car itself. It was a very positive experience.
22 July 2026
Reply from Locauto Group - Palermo Aeroporto
Thank you for the great review! Stefania
best deal available at the airport!
no credit card needed, they didn't ask for a deposit and were incredibly friendly throughout the entire process (unlike other car rentals we inquired). it's the cheapest and overall best deal you can make at the airport!
29 July 2026
Reply from Locauto Group - Palermo Aeroporto
Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra
The car hire was pretty smooth
The car hire was pretty smooth. The woman on the desk however tried to convince me that there were no petrol stations near the airport so it would be better if I paid for the top up with them. I declined as it was untrue. The guy in the lot where we picked up the car couldn't have been more helpful, mid height with a beard. Helped me connect my phone to an unfamiliar car Android Auto. On return, no hitches.
29 July 2026
Reply from Locauto Group - Palermo Aeroporto
Thank you for taking the time to leave a 5-star review. See you soon, Fausto
Very easy to rent
Very easy to rent, no troubles with the car, and overall great client service. Not trying to milk you for money or to sell you a car insurance you probably won’t need.
28 July 2026
Reply from Locauto Group - Palermo Aeroporto
Hey, thank you so much for your kind words. we hope to see you soon! Erika
Excellent
I got a brand new car. Took the car in very short time. Brought back also in very short time. Staff were extremely polite and professional. No need of deposit during booking.
28 July 2026
Reply from Locauto Group - Palermo Aeroporto
Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra
nice staff / easy process
28 July 2026
Reply from Locauto Group - Palermo Aeroporto
Thank you for leaving us a positive review! See you soon, Enrico
After having a pre booked car we…
After having a pre booked car we experienced rude customer service when we went to pick up our car. After having some issues with our IDs which were quickly rectified we were told that our pre existing booking was no longer valid and had to book directly with the service desk. This increased our rate from 450 to 580 euros. The original booking we paid for a jeep or similar and were given a much smaller car than we paid for/ originally booked. Due to us being tired and late in the day we wanted to get out of there but we were not happy particularly with the rude service and the car we were given after paying for much larger and more comfortable car. We would not recommend this car service again and won’t be booking with them when we return.
18 July 2026
Reply from Locauto Group - Palermo Aeroporto
Dear Isabel,thank you for reaching out and sharing your feedback with us.
We are truly sorry to hear that your overall experience was not satisfying and caused you distress.
To clarify what happened during your pick-up, regarding your initial pre-booked reservation, our team was unable to fulfill it because all the required identification documents for customer qualification could not be presented at the time of check-in.
Regarding the second booking you made online for a larger vehicle, because it was a last-minute reservation made through a third-party website, there is typically a processing delay before it appears in our internal system. Since our staff cannot open a rental contract without an active, verified reservation in the system, and given the time sensitivity, our agents offered you the walk-in rate available at the counter at that moment.
We sincerely regret the stressful situation this created, especially after a long day of travel. However, we would like to reassure you that you were not charged for the original reservation that was not utilized.
We hope to have another opportunity to provide you with a better experience.
Chiara
Reply from Locauto Group - Palermo Aeroporto
Dear Peter, thank you for your feedback.
We are glad that you enjoyed our quick service.
We hope to welcome you back and earn a 5-star rating next time.
Elisa
Great experience!
Getting the car was easy. Everything was ready. Staff was friendly!
Overal great expirience.
20 July 2026
Reply from Locauto Group - Palermo Aeroporto
Many thanks, see you soon! Erika
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