Locauto Group - Palermo Aeroporto Reviews 

Excellent car rental experience! We picked up the car at Palermo Airport and returned it there as well. Everything was quick, smooth, and completely hassle-free.
The staff were incredibly friendly, professional, and always ready to help. We were especially impressed to receive an almost brand-new car with only about 2,000 km on the odometer. The vehicle was in perfect condition.
We highly recommend Logauto — 10 out of 10! The next time we visit Sicily, we will definitely rent a car from them again.

Thank you for the excellent service!

Even though I accidentally returned the car later than planned, the company handled the situation with understanding and did not charge me any penalties. The entire rental process was smooth, the car was in excellent condition, and the staff were professional, friendly, and truly customer-focused.

It was a great experience from start to finish. I will definitely rent from you again and highly recommend your company to anyone looking for reliable and outstanding service.

Good check in good check out, perfect car, no problem !!!

We were very satisfied with the service. The whole process was quick and easy, the customer service was friendly and helpful, and everything went smoothly. I highly recommend them!

Very easy and convenient process

It was a terrific service, the staff are so kind and helpful, the car was great. I will always choose them in the future.

Quick pick up and check out, the car was almost new and in a good shape, no need to pay deposit

Easy to register once arrived at the airport. Easy pickup and drop off from the car hire area. Very happy with the service. Can't fault it

Staff member on desk was very indifferent and pert.
I had no other problems. I purchased full insurance pack (highly recommended for non-italian drivers). Car was brand new and reliable. Luckily, I had no crashs or incidents, so I can't rate how the service in that case would function.
Booking process online was easy and intuitive.

Fast , noble , clean , professional!

Giving this 3 stars because of all the hidden fees Booking.com didn’t mention. Not mentioning I’d have to pay the young drivers fee at 24 years old which is ridiculous in the first place that someone thats had a license for 7 years is still considered a “young driver”. Then the insurance which Booking.com made it seem like I was buying from the rental itself, but instead it just being some booking.com insurance, and the actual Locauto insurance being 250 euros more.
I know that buying directly from the website is of course better, which I take the blame for. But the fact that Booking.com deliberately hides all these fees and doesn’t even mention them once is definately mad.
Was also told when I got there that the Fiat panda I had ordered was not available and only a big Peugeot van was possible. But after a firm no thank you and a short debate, a magical Fiat Panda was all of a sudden available for me…
This hassle aside, the staff was mostly nice and the car was good - Which is the bare minimum when renting a car.

Great experience! Easy pick-up and no stress with the drop-off. It's not one of those companies that charge you for some ghost scratches you didn't see when you got the car. As long as you don't dent the car, you're good to go. Very pleasant experience in dealing with the staff too.

Easy to book and the car was amazing

Pick up was easy, car in great condition, return also super simple. Overall impeccable great experience

Good communication and support

I had a very positive experience with Locauto. The whole process was straightforward from start to finish. Everything worked exactly as promised, with clear communication and a smooth, well-organised system.

The staff were friendly, helpful and professional, and the automated check-in and return process made everything quick and easy without feeling impersonal. The car was exactly what I expected, and there were no surprises.

Overall, a reliable and stress-free experience. I would happily use Locauto again and would recommend them to anyone looking for a straightforward car hire company.

Very good and smooth experience! A modern cat with all features that were said to be. Descent instructions before, not to much not to little info. Shouldn't say perhaps, but due to heavy traffic in Palermo the last day we were 45 min late, but that was OK for the company - that's good service I would say! Also easy to rent by Booking.com, in our case.

Efficient checkout and check in with easy access at the airport. Rental employee was happy to answer my questions and set controls for me. They're happy with me checking it over start and finish. The car was new, comfortable and good to drive. This is the fifth or sixth time with Locauto and the third time I've had a new car - they seem to look after their fleet and replace regularly. I'm very happy to come back and use them again.

Great rental experience. Very smooth process. Staff very friendly. Great location to pick up the car from the airport. I would definitely rent with them again