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Locauto Group - Palermo Aeroporto Reviews 

9,653
TrustScore 4.5 out of 5

4.7

Palermo - Aeroporto Punta Raisi 1, Terminal, 90045 Cinisi, Sicilia, IT


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Rated 5 out of 5 stars

Excellent car rental experience! We picked up the car at Palermo Airport and returned it there as well. Everything was quick, smooth, and completely hassle-free. The staff were incredibly friendly,... See more

Company replied

Rated 5 out of 5 stars

Everything was perfect! We got an almost brand-new, clean car, and both the check-in and check-out processes were quick and smooth. We picked up the car at the airport and returned it in the city with... See more

Company replied

Rated 5 out of 5 stars

Booking process made easy. Brand new car in the requested category. Pick up and drop off made easy. Tank full. Staff helped with setting up the system language (it was in a completely unknown one). Ve... See more

Company replied

Rated 5 out of 5 stars

Efficient checkout and check in with easy access at the airport. Rental employee was happy to answer my questions and set controls for me. They're happy with me checking it over start and finish. Th... See more

Company replied


Company details

  1. Car Rental Agency
  2. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Palermo Aeroporto potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. Locauto ti garantisce un noleggio sicuro e affidabile con vetture sottoposte a costante manutenzione. Il risparmio è assicurato, grazie alle numerose offerte studiate per ogni necessità, e puoi prenotare anche online! Se riconsegni l'auto oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione.


Contact info

  • Palermo - Aeroporto Punta Raisi 1, Terminal, 90045, Cinisi, Sicilia, Italy

  • +39 0243020408
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Risparmia fino al 20% per sempre sul noleggio auto e furgoni

4.7

Excellent

TrustScore 4.5 out of 5

10K reviews

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4.7

All reviews

(9,653)

59,307 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

The car that we rent had a problem with…

The car that we rent had a problem with brakes. It was very dificult to get in contact with you. And in the end. We had to go to your branch which was 100 km away. We did not receive any compensation for that, not even a vehicle upgrade. Very bad experience. You should work on that a little bit

12 July 2026
Rated 5 out of 5 stars
Locauto Group - Palermo Aeroporto logo

Reply from Locauto Group - Palermo Aeroporto

Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico

Rated 5 out of 5 stars

Everything ok

11 July 2026
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Reply from Locauto Group - Palermo Aeroporto

The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide

Rated 2 out of 5 stars

We were charged a full day rental for 2…

We were charged a full day rental for 2 hour overage. The daily rate was also substantially more than what we paid per day for our 6 day rental.
They would not even try to accommodate a credit towards a new rental or any sort of partial discount.
The car rental company also doesn’t respect the insurance purchased directly with booking.com so we needed to dish out 500$ for their insurance at the last minute.
Was not a great service at Palermo airport.

11 July 2026
Rated 5 out of 5 stars

Rental process was easy

Rental process was easy, car was in great condition

3 July 2026
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Reply from Locauto Group - Palermo Aeroporto

Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra

Rated 5 out of 5 stars

Great and fast service

Great and fast service, reliable and nice car. Staff are gentle.

10 July 2026
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Reply from Locauto Group - Palermo Aeroporto

Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra

Rated 5 out of 5 stars

Excellent car rental experience

Excellent car rental experience! We picked up the car at Palermo Airport and returned it there as well. Everything was quick, smooth, and completely hassle-free.
The staff were incredibly friendly, professional, and always ready to help. We were especially impressed to receive an almost brand-new car with only about 2,000 km on the odometer. The vehicle was in perfect condition.
We highly recommend Logauto — 10 out of 10! The next time we visit Sicily, we will definitely rent a car from them again.

16 June 2026
Unprompted review
Locauto Group - Palermo Aeroporto logo

Reply from Locauto Group - Palermo Aeroporto

Thank you for taking the time to leave a 5-star review. See you soon, Fausto

Rated 5 out of 5 stars
Locauto Group - Palermo Aeroporto logo

Reply from Locauto Group - Palermo Aeroporto

Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika

Rated 5 out of 5 stars

Thank you for the excellent service!

Thank you for the excellent service!

Even though I accidentally returned the car later than planned, the company handled the situation with understanding and did not charge me any penalties. The entire rental process was smooth, the car was in excellent condition, and the staff were professional, friendly, and truly customer-focused.

It was a great experience from start to finish. I will definitely rent from you again and highly recommend your company to anyone looking for reliable and outstanding service.

10 July 2026
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Reply from Locauto Group - Palermo Aeroporto

Hi! thank you for your wonderful feedback! See you at the next rental, Gaia

Rated 5 out of 5 stars

We were very satisfied with the…

We were very satisfied with the service. The whole process was quick and easy, the customer service was friendly and helpful, and everything went smoothly. I highly recommend them!

9 July 2026
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Reply from Locauto Group - Palermo Aeroporto

That's great to hear! See you soon, Angelo

Rated 5 out of 5 stars

Good experience

Very easy and convenient process

9 July 2026
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Reply from Locauto Group - Palermo Aeroporto

Hello, so glad you enjoyed the trip with us, Fabio

Rated 5 out of 5 stars

It was a terrific service

It was a terrific service, the staff are so kind and helpful, the car was great. I will always choose them in the future.

9 July 2026
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Reply from Locauto Group - Palermo Aeroporto

Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio

Rated 5 out of 5 stars

Quick pick up and check out

Quick pick up and check out, the car was almost new and in a good shape, no need to pay deposit

2 July 2026
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Reply from Locauto Group - Palermo Aeroporto

We are so happy about your all-out stressless experience. Lucrezia

Rated 5 out of 5 stars

Easy overall

Easy to register once arrived at the airport. Easy pickup and drop off from the car hire area. Very happy with the service. Can't fault it

8 July 2026
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Reply from Locauto Group - Palermo Aeroporto

Thank you for taking the time to leave us a positive review. See you soon, Enrico

Rated 4 out of 5 stars

Preety pleasant experience

Staff member on desk was very indifferent and pert.
I had no other problems. I purchased full insurance pack (highly recommended for non-italian drivers). Car was brand new and reliable. Luckily, I had no crashs or incidents, so I can't rate how the service in that case would function.
Booking process online was easy and intuitive.

1 July 2026
Rated 5 out of 5 stars

Great experience

Fast , noble , clean , professional!

8 July 2026
Locauto Group - Palermo Aeroporto logo

Reply from Locauto Group - Palermo Aeroporto

Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra

Rated 3 out of 5 stars

Giving this 3 stars because of all the…

Giving this 3 stars because of all the hidden fees Booking.com didn’t mention. Not mentioning I’d have to pay the young drivers fee at 24 years old which is ridiculous in the first place that someone thats had a license for 7 years is still considered a “young driver”. Then the insurance which Booking.com made it seem like I was buying from the rental itself, but instead it just being some booking.com insurance, and the actual Locauto insurance being 250 euros more.
I know that buying directly from the website is of course better, which I take the blame for. But the fact that Booking.com deliberately hides all these fees and doesn’t even mention them once is definately mad.
Was also told when I got there that the Fiat panda I had ordered was not available and only a big Peugeot van was possible. But after a firm no thank you and a short debate, a magical Fiat Panda was all of a sudden available for me…
This hassle aside, the staff was mostly nice and the car was good - Which is the bare minimum when renting a car.

7 July 2026

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