Locauto Group - Palermo Aeroporto Reviews 

The car that we rent had a problem with brakes. It was very dificult to get in contact with you. And in the end. We had to go to your branch which was 100 km away. We did not receive any compensation for that, not even a vehicle upgrade. Very bad experience. You should work on that a little bit

Everything allright. But i was a litle bit scared, to take car with paint scrathes. Luckily when was the time to give back the car there was now problems with that.

We were charged a full day rental for 2 hour overage. The daily rate was also substantially more than what we paid per day for our 6 day rental.
They would not even try to accommodate a credit towards a new rental or any sort of partial discount.
The car rental company also doesn’t respect the insurance purchased directly with booking.com so we needed to dish out 500$ for their insurance at the last minute.
Was not a great service at Palermo airport.

Muito bom, adoramos. Excelente escolha.

Rental process was easy, car was in great condition

Great and fast service, reliable and nice car. Staff are gentle.

Excellent car rental experience! We picked up the car at Palermo Airport and returned it there as well. Everything was quick, smooth, and completely hassle-free.
The staff were incredibly friendly, professional, and always ready to help. We were especially impressed to receive an almost brand-new car with only about 2,000 km on the odometer. The vehicle was in perfect condition.
We highly recommend Logauto — 10 out of 10! The next time we visit Sicily, we will definitely rent a car from them again.

Thank you for the excellent service!

Even though I accidentally returned the car later than planned, the company handled the situation with understanding and did not charge me any penalties. The entire rental process was smooth, the car was in excellent condition, and the staff were professional, friendly, and truly customer-focused.

It was a great experience from start to finish. I will definitely rent from you again and highly recommend your company to anyone looking for reliable and outstanding service.

Good check in good check out, perfect car, no problem !!!

We were very satisfied with the service. The whole process was quick and easy, the customer service was friendly and helpful, and everything went smoothly. I highly recommend them!

Very easy and convenient process

It was a terrific service, the staff are so kind and helpful, the car was great. I will always choose them in the future.

Quick pick up and check out, the car was almost new and in a good shape, no need to pay deposit

Easy to register once arrived at the airport. Easy pickup and drop off from the car hire area. Very happy with the service. Can't fault it

Staff member on desk was very indifferent and pert.
I had no other problems. I purchased full insurance pack (highly recommended for non-italian drivers). Car was brand new and reliable. Luckily, I had no crashs or incidents, so I can't rate how the service in that case would function.
Booking process online was easy and intuitive.

Fast , noble , clean , professional!

Giving this 3 stars because of all the hidden fees Booking.com didn’t mention. Not mentioning I’d have to pay the young drivers fee at 24 years old which is ridiculous in the first place that someone thats had a license for 7 years is still considered a “young driver”. Then the insurance which Booking.com made it seem like I was buying from the rental itself, but instead it just being some booking.com insurance, and the actual Locauto insurance being 250 euros more.
I know that buying directly from the website is of course better, which I take the blame for. But the fact that Booking.com deliberately hides all these fees and doesn’t even mention them once is definately mad.
Was also told when I got there that the Fiat panda I had ordered was not available and only a big Peugeot van was possible. But after a firm no thank you and a short debate, a magical Fiat Panda was all of a sudden available for me…
This hassle aside, the staff was mostly nice and the car was good - Which is the bare minimum when renting a car.