The car was easy to collect and all personnel were pleasant to deal with. We returned the car in exactly the same condition so I am unsure how the company would rate if there had been any damage to th... See more
Company replied
Location
Switch locationViale Umberto Maddalena, 21, 80144 Napoli, Napoli / Campania, IT
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See what reviewers are saying
Late Sunday night car pick up was so straightforward thanks to an excellent individual who seamlessly handled the check in and paperwork in a polite, friendly, caring and welcoming way. He even took... See more
Company replied
Pretty good with comunicating, give us feedback, and small cars perfect for the small streets in Napoli. Although everything was good, I suggest everyone to be carreful about choosing the engine, beca... See more
Company replied
We choose Locauto as they are part of Enterprise who we use in the UK. Their price was only slightly more than the budget companies with much lower scores. The car was as described & all existing dent... See more
Company replied
Company details
Written by the company
Presso l'ufficio Locauto Rent di Napoli Aeroporto potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020407. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.
Contact info
Viale Umberto Maddalena, 21, 80144, Napoli, Napoli / Campania, Italy
- +39 0243020407
Unisciti a MyLocauto Friends
4.6
Excellent
7K reviews
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The car was ready and in good shape
The car was ready and in good shape, the staff was very nice.
1 September 2026
Reply from Locauto Group - Napoli Aeroporto
The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide
they don't answer the clients request…
they don't answer the clients request that we sent via there wibsite .
they charge clint credit card with out giving any evidence !! no check in report while droping the car , no pictures for the damage !
you feel angry with there behavior
21 August 2026
Reply from Locauto Group - Napoli Aeroporto
Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika
Reply from Locauto Group - Napoli Aeroporto
The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide
Good choice
31 August 2026
Reply from Locauto Group - Napoli Aeroporto
Thank you for leaving us a positive review! See you soon, Enrico
Nice and smooth
Throught Booking, at Naples airport. Nice staff, smooth check in and out procedures.
8 September 2026
Reply from Locauto Group - Napoli Aeroporto
We are so happy about your all-out stressless experience. Lucrezia
If the car is electric or no. If the car has a limit of kilometres
Reliable cars. No limit of kilometers
8 September 2026
Reply from Locauto Group - Napoli Aeroporto
Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia
Outstanding customer care
Late Sunday night car pick up was so straightforward thanks to an excellent individual who seamlessly handled the check in and paperwork in a polite, friendly, caring and welcoming way. He even took the time to adjust car settings into my first language.
He is an outstanding ambassador of service.
30 August 2026
Reply from Locauto Group - Napoli Aeroporto
Thank you for your feedback! Fausto
Everything great
7 September 2026
Reply from Locauto Group - Napoli Aeroporto
Thank you so much for your positive feedback and for taking the time to post this review. Gaia
Reply from Locauto Group - Napoli Aeroporto
Super feedback, thank you very much! See you soon onboard again with us. Fabio
Reply from Locauto Group - Napoli Aeroporto
Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico
The car was easy to collect and all…
The car was easy to collect and all personnel were pleasant to deal with. We returned the car in exactly the same condition so I am unsure how the company would rate if there had been any damage to the car especially as we were flying out before their offices were open. Our experience was easy and pleasant.
6 September 2026
Reply from Locauto Group - Napoli Aeroporto
Many thanks, see you soon! Erika
"Warm welcome
"Warm welcome, tailored solution, and a caring approach based on mutual trust. Highly recommended!"
3 September 2026
Reply from Locauto Group - Napoli Aeroporto
Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico
The staff was amazing and very helpful.
3 September 2026
Reply from Locauto Group - Napoli Aeroporto
Hey, thank you so much for your kind words. we hope to see you soon! Erika
Smooth and straightforward from start to finish!
All straightforward from start to finish. The process was completely seamless, and the staff were fantastic—especially the team handling the car sign-out and return. Great experience overall!
26 August 2026
Reply from Locauto Group - Napoli Aeroporto
Hey, thank you so much for your kind words. we hope to see you soon! Erika
Reply from Locauto Group - Napoli Aeroporto
Thank you for your feedback! Fausto
Reply from Locauto Group - Napoli Aeroporto
Dear Omer,thank you for your review and giving us the opportunity to explain.
We would like to remind you that our rates are dynamic and change based on car availability, market demand, and the season. Locauto's priority is always to offer competitive rates. We will share your feedback with the relevant department to improve our service, and we hope to welcome you back for a better experience next time!
Chiara
Easy straight forward pick up
30 August 2026
Reply from Locauto Group - Napoli Aeroporto
Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico
Reply from Locauto Group - Napoli Aeroporto
Hey, thank you so much for your kind words. we hope to see you soon! Erika
Overall the experience was good
Overall the experience was good. We got (eventually) a very good car in a great condition. The check in and check out were efficient and the service people in the parking lot were friendly and helpful. The only thing that almost turned this review upside down is that when we came to check in to get the car, we were given an Opel Astra instead of Audi A3, which they claimed was the same category even though it is smaller (especially the trunk) and were not willing to switch to another car model in the same category, only to upgrade in extra 330Euro. When we saw the Astra, we understood that even our relatively small luggage (only trollies) will not fit in. However, the nice and friendly people in the parking lot found us a different car of the same category that fitted to our purposes and made the switch on the spot. So eventually we had a great trip with a great car that fitted our needs (5 stars). But it could easily be the other way unless we insisted to find another model. So overall - 4 stars.
1 September 2026
Reply from Locauto Group - Napoli Aeroporto
Dear Arbel,thank you for taking the time to share your detailed feedback! We are very glad to hear that your overall trip was great and that you appreciated the efficiency of our processes.
Regarding the assigned vehicle, we would like to kindly clarify that rental reservations are based on car categories (or groups) rather than specific models. However, we completely understand that practical differences, such as trunk space, can vary between models and are crucial when traveling with luggage.
We apologize if the initial interaction at the rental desk felt unaccommodating, and we will share your comments with the team. At the same time, we are incredibly proud of our parking lot staff for listening to your needs and finding a perfect alternative on the spot to ensure you had a comfortable trip.
We hope to welcome you back in the future for a seamless, 5-star experience right from the start!
Elisa
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