EXPERIENCE WAS GOOD ALL ROUND WITH THE EXCEPTION THAT THE VECHICLE WAS LATE ON PICK-UP. ALSO, WE WERE MADE TO SIGN THE CONTRACT BEFORE SEEING THE CAR WHEN IT ARRIVED NOT GIVING US ENOUGH TIME TO CJECK... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Highly recommend. Easy , efficient collect & drop service provided by Daniel at Locauto base in Lecce . New car in excellent condition provided. Easy walk from historical centre/ train station to Loca... See more
Company replied
Great experience with the car rental! The staff was very patient, open, and took the time to clearly answer all my questions and explain everything in detail.
Company replied
All steps, from booking the car until returning it back wenr very smoothly. The car was great (we were upgraded, thank you) and relaible. The only thing: returning the car at Bari Centrale was a bit... See more
Company replied
Company details
Written by the company
Presso l'ufficio Locauto Rent di Viale del Risorgimento, 10 a Lecce potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0832253697. Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione.
Contact info
Viale del Risorgimento 10, 73100, Lecce, Puglia, Italy
- +39 0832253697
Unisciti a MyLocauto Friends
4.8
Excellent
761 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Overall good service
Overall good service. Checkout quite quick. Car ok. Lots of nicks and scratches, but plus point no hassle on return.
28 April 2023
Reply from Locauto Group - Lecce
Thank you for leaving us a positive review, David. See you soon, Gaia
Good Service… good car ✅
13 May 2023
Reply from Locauto Group - Lecce
Thank you for taking the time to leave a 5-star review. See you soon, Fausto
Reply from Locauto Group - Lecce
Thank you for leaving us a positive review! See you soon, Luca
Reply from Locauto Group - Lecce
Super feedback, thank you very much! See you soon onboard again with us. Fabio
Excellent check in and check out.
21 April 2023
Reply from Locauto Group - Lecce
That's great to hear! See you soon, Gaia
Pleasant staff
Pleasant staff, car in excellent condition, clear explanation of conditions of hire.
24 April 2023
Reply from Locauto Group - Lecce
Thanks for giving us your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia
Location outside of City Location outside of City center
Location outside of City center. Nobody there at return time (closed 12 to 4 pm.
Loss of pressiere in the right back tire.
Otherwise good car!
14 April 2023
Reply from Locauto Group - Lecce
Thank you for your feedback. We have forwarded your report to the competent department. It's important to improve and provide a better service. See you soon, Gaia
Reply from Locauto Group - Lecce
Great! Have a lovely day. Gaia
Very fast and accurate check-in and…
Very fast and accurate check-in and checkout of the car. Car was new and in perfect conditions.
6 April 2023
Reply from Locauto Group - Lecce
Thank you for leaving us a positive review. See you soon, Gaia
Reply from Locauto Group - Lecce
Thank you for taking the time to leave a 5-star review, Robert. See you soon, Gaia
Very heful and pleasant staff…
Very helpful and pleasant staff (Roberto) giving good advice and explanation.
28 December 2022
Reply from Locauto Group - Lecce
Thank you for leaving us a positive review. See you soon, Gaia
Change lock of 1,170 euros. Possible fraud on workshop invoices
When leaving the vehicle they told us that the lock was damaged (check them before taking the car), we signed the agreement. That same day they sent us an email saying that the amount of the lock repair was 1,170 euros, and they indicated the method in which we should pay and told us that if we did not pay they would charge it to our card. I asked them to send us a legally verifiable invoice, and a few days later they sent us an invoice (suspiciously fraudulent) worth 282.10 euros. We will put in the hands of justice if it was a mistake, or it is a "modus operandi" and they carry out scams.
16 October 2022
Reply from Locauto Group - Lecce
We are sorry to read your negative feedback Sara. We have done some check with competent department and we confirm that the amount to be paid is EUR 282,10. We suggest to keep in touch with customer service department through our website: https://portale.locautorent.com/website/servizioclienti.aspx. Thank's.
Carlo
Excellent company to deal with
Excellent company to deal with.
Great people, great cars.
24 September 2022
Reply from Locauto Group - Lecce
Thank you very much Mr Harris, your positive feedback is highly appreciated.
See you soon,
Gaia
Excellent Service from Locauto
Excellent Service from Locauto. Roberto was so lovely and explained everything properly. He has really good English which was great as our italian unfortunately was extremely limited. We got a new car, very comfortable. I would highly recommend them and when I am back in Italy will be using their services again.
13 September 2022
Reply from Locauto Group - Lecce
Dear customer,
thank you very much for your positive words, great feedback, we're so proud of our colleagues in Lecce.
See you soon onboard again!
Maria
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.