Locauto Group - La Spezia Reviews 

Cars were ready and the customer service in the front desk were helpful and fast.

We picked up our rental car in Florence and everyone there was very helpful, knowledgeable and friendly. They took the time to show us how to use the GPS and we used the bathroom. The car was great.
We then arrived at La Spezia at 12:50 and everything changed The office was closed and the hours stated on the door it wouldn’t reopen until 14:30 There wasn’t any place to park our rental car safely.
As we waited another car came plus a person who wanted to rent a car.
Both rental cars were parked in the middle of the narrow side road When anyone who came down the side road we both had to move During one of the moves I hit a metal post that knocked off a bottom section of plastic trim. None of this would have happened if we had a place to park or someone was there to move returning cars to where they are stored.
I filled out the necessary paperwork but we had now been there over two hours and needed to go to the bathroom the young lady said they didn’t have one and to go next door where I went and they said I couldn’t. So I went back and said they wouldn’t allow me to use their bathroom. So I asked your office lady again if I could use it. She said no again. I have never returned a car without somebody there or a place to park the car and with a bathroom available

What was amazing is that despite my mistake when I did the reservation the person in charge was very helpful and he found me a car during my moving time. I am really greatful !!

excellent service
very helpful in selecting the type of car needed

Great service, Smooth pickup and drop off

The vehicles works perfect and easy to make a reservation.

Very fast, very efficient, professional and friendly.

Great car (Audi A3) in perfect working order.

And booked well in advance so really not expensive. I checked and similar booked 3 days before our pick up would have half nearly 3 times as much.

it was easy to pic up the car
The staff was friendly
No deposit requird

Good service.

15min walk from harbor. The car was better than expected. Started our trip to Pisa an Lucca. Everything was ok.

From the initial rental in LaSpezia to drop off in Venice. An easy and smooth process

The best renting car company in Italy.

It was too easy to take the car and then take it back..

The staff was efficient and easy to work with. Turning in the car was very easy

Very friendly people. We rented a small car and got a jeepy renegade. Clean, full tank etc.
Nice price we picked up at La Spezia and delivered at Genova airport. Very good service.

Rented a car in La Spezia and drop it off in Milan. No deposit needed which is great. So in general good experience

I liked the uncomplicated pick up and drop off and the friendly personnel. The car was as expected.
I didn't like the handling of a problem I had after I had to change a tire.
It was possible talking in english with the call center but the person(s) clearly didn't get what I was saying. Furthermore there was no solution offered during a weekend.
In the end I had to figure things out by myself.