Locauto Group - Fiumicino DT Reviews 

I have booked a car with reservation number 77176559-2023 for September 13, 2023 at 11.45pm. I had planned to pick up the car at Rome Fiumicino airport.

However, since the office closing time is 00:00, I called the office in advance to inform them of my lateness and that I would be willing to pay the late collection fee of 48 euros. Despite my repeated attempts to call the office from 11.45pm onwards, there was no response. When I finally arrived at the office at 12.05am, to my amazement, it was empty.

This situation left me very surprised and disappointed. I have rented cars from you several times in the past and none of my previous experiences ended in such a negative and unprofessional manner. It is a significant disrespect not to wait for a confirmed reservation. Furthermore, I had confirmed my arrival via emails and phone calls.

After the ordeal of rushing to your office and waiting almost an hour in the taxi queue with my baby.

Both pick up and return of vehicle was timely and professional

I did not get a good service. Very disappointed. I would like to speak to customer setvice.

It was easy to get the car and everything was good.

I have rented cars over 100 times throughout my life and never had a problem. This time I went through discoverscars and purchased the insurance too. The car was great but when I went to check out the lady asked if I changed a tire, which I did not do. She had me sign that I did not and said everything is good. Now I just got an email that there are $220Euros in damage. What a scam!!

Unbelievable great service.
Car was perfect.

Beware this company. Booked in the US through National Car Rental for pickup in Italy. They are not associated with National, Alamo or Enterprise. Only a partner in Italy. National/Enterprise will not/can not help you if you run into problems like I did. Your credit card company can file a dispute, but if Locauto disagrees, you are screwed. They have poor maintenance on their cars and this caused me multiple delays and problems on a recent trip to Italy. Now because I filed a dispute they have referred me for collections in Italy. Beware, use them at your own risk. There is no help in the US if anything goes wrong!

Nice people and good location.

Service with the heart above and beyond. Cinzia was amazing, caring for the comfort of my ill mother in the rental car. Cristina was also amazing. Coming back for sure. Great prices with a service with a heart keeps patrons coming. Thank you.

I received excellent service from your company named Osama, a very charming man, I enjoyed talking with him 🙏🙏

if you arrive later due to your flight, they will say that the car is no longer there. the lady at the desk in Rome is very cold. they leave you without giving a car while already paid! TO WATCH OUT!!!!