I can't say anything negative, it was all perfect! From booking via Check 24, through collection to return. There was also no attempt to sell us additional insurance. The staff were all very friendly... See more
Company replied
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Picking up the car in Florence was perfect. Dropping off at Treviso airport was quite tricky as rental location is not stated precisely neither on google maps nor in waze. Staff at the airport buildin... See more
Company replied
Car was great, pick up and return went smoothly. Only comment I have is - the directions to return the car at the airport were not correct, Google Maps directed us to the wrong place at the airport-... See more
Company replied
I had forgotten my physical credit card, and they refused to serve me—even though I had all the card details and also had it set up for contactless payment on my mobile phone!
Company replied
Company details
Written by the company
Presso l'ufficio Locauto Rent di Via Ludovico Cigoli, 16 a Firenze potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E' possibile riconsegnare fuori orario previo accordo con l'Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0557195584. Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione.
Contact info
Via Ludovico Cigoli 16, 50142, Firenze, Toscana, Italy
- +39 0557195584
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4.6
Excellent
264 reviews
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Reply from Locauto Group - Firenze Isolotto
Hey, thank you so much for your kind words. we hope to see you soon! Erika
Very good experience
Twotimes car by Locauto.
Very good experience.
No problems, very quickly pick up.
No high depozit.
Clean and nice littler car.
14 May 2026
Reply from Locauto Group - Firenze Isolotto
Hi! thank you for your wonderful feedback! See you at the next rental, Gaia
Efficient and friendly
Very convenient location just outside the old city limits. Easy pick up and return. Friendly staff.
13 May 2026
Reply from Locauto Group - Firenze Isolotto
Super feedback, thank you very much! See you soon onboard again with us. Fabio
Moved the car return location with no notice.
The company charged extra hidden fees upon picking up the rental. They closed and relocated their car return at the Rome airport without any notice. I had gotten a print out from the company on how to return the car. They moved to a different garage and there was no note or anything directing you to the new location. This caused me to almost miss my flight.
4 May 2026
Reply from Locauto Group - Firenze Isolotto
Dear Andy,thank you for sharing your experience with Locauto.We are sorry to hear that you felt there were 'hidden costs' applied to your rental. Our policy is based on maximum transparency, and before the rental agreement is signed, we make sure to explain everything that is included and excluded from your package.
The one-way fee (for returning the vehicle to a different location) is also always communicated before the charge is made and is clearly listed on the broker's booking voucher under the extra costs to be paid at pick-up. We truly regret that you did not perceive the transparency we strive to provide to our customers.
Regarding the change in the vehicle return location, we understand the confusion you experienced. Unfortunately, these changes are beyond our control and are dictated by the airport management rather than our own company. We have taken note of your feedback and will discuss it with the relevant departments to improve our service.
We hope to have another opportunity to welcome you back to one of our locations in the future.Chiara
Reply from Locauto Group - Firenze Isolotto
Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika
Locauto charged us more for a 2cm…
Locauto charged us more for a 2cm barely visible dent, than the entire rental for the car.
27 April 2026
Reply from Locauto Group - Firenze Isolotto
Hello Christophe, thank you for sharing your feedback even though we are sorry to read that your experience wasn't good as expected.
Please note that costs of damages are fixed and do not change like price of the car rental. At the link https://portale.locautorent.com/doc/damage_rate.pdf you can find the damage repair fees.
Lastly, as we usually explain to our customers, purchasing damage coverage is a great way to protect yourself against unexpected costs and travel with confidence.
Sara
Great experience with Locauto in Italy, highly recommend!
We had a very smooth and pleasant experience with Locauto for our car rental in Italy. The booking process was easy and clear, the staff at pickup were friendly and helpful, and the car was in excellent condition, clean and fully equipped as expected. Throughout our trip everything worked perfectly, with no issues or surprises. We would definitely rent from Locauto again and recommend them to others looking for a reliable and professional car rental service in Italy.
29 April 2026
Reply from Locauto Group - Firenze Isolotto
Super feedback, thank you very much! See you soon onboard again with us. Fabio
Reply from Locauto Group - Firenze Isolotto
Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania
Excellent and Professional Experience
Great reception and very fast procedures for pick-up and drop-off. The staff were helpful, and the car was in excellent condition and perfectly clean. The Smart Check-in service saved me a lot of time. Highly recommended!
21 April 2026
Reply from Locauto Group - Firenze Isolotto
We are so happy about your all-out stressless experience. Lucrezia
missing inflating kit 260…
They charged for a inflating kit 260 euro I never saw or removed, after many complaints they still kept saying their lazy workers were right.
7 April 2026
Reply from Locauto Group - Firenze Isolotto
Hello Fio, we are sorry to read that your experience wasn't as expected.
Your feedback is a great opportunity for Locauto to improve our service.
Anna
Great customer service
Great customer service, clean explanation, got what advertised.
I got full insurance, and got into a fender bender. I had support via call and no questions asked when I returned the car.
16 April 2026
Reply from Locauto Group - Firenze Isolotto
Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo
Great little new car
Great little new car. Easy to deal with for pick-up. No one there for drop-off.
13 April 2026
Reply from Locauto Group - Firenze Isolotto
That's great to hear! See you soon, Angelo
Very easy and straightforward checkin…
Very easy and straightforward checkin process. Cars were in perfect condition. Competitive price. Convenient location. Will definitely use again.
5 April 2026
Reply from Locauto Group - Firenze Isolotto
We are so happy about your all-out stressless experience. Lucrezia
Reply from Locauto Group - Firenze Isolotto
Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo
Smooth rental experience
Smooth rental experience, fair offer, no hidden costs. Place of rental Firenze - Italy
19 March 2026
Reply from Locauto Group - Firenze Isolotto
Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio
Reply from Locauto Group - Firenze Isolotto
Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico
Reply from Locauto Group - Firenze Isolotto
Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra
Reply from Locauto Group - Firenze Isolotto
We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo
Sunday morning efficiency
Sunday morning efficiency! Everything was done super quickly, drove away after just 5 minutes, clear explanation of existing damages.
10 March 2026
Reply from Locauto Group - Firenze Isolotto
Thank you for your feedback! Fausto
Great company
Stress free. Fair price. Highly recommend, i will book with them again.
15 February 2026
Reply from Locauto Group - Firenze Isolotto
Thank you for taking the time to leave a 5-star review. See you soon, Fausto
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