Locauto Group - Catania Aeroporto Reviews 

thank you so much for your help today. everyone was so kind and beyond helpful. if i’m not mistaken, the man helping me was named vittorio. you’re the best!

Easiest car rental company service we ever used!

Alessio

It was a very good car and a very nice xperience

We arrived at Catania late at night. We tried another car company they didn’t have any cars at the airport. We went to your counter and Sara was very helpful and we got the car that moment. The car was great too. I will recommend your company any time.

Alessio prestou um excelente serviço

We were charged for an extra rental day, which we believe is incorrect. Although the contract was signed at 5:00 PM, due to an extremely long queue at the rental car parking, we only received the keys at 6:50 PM. We returned the car at 7:00 PM, only 10 minutes after the actual pick-up time. Charging us for a second day because of a delay caused by Locauto’s own service is clearly unfair. We therefore request a refund of the additional day charged.

I am satisfied with this rental company. It is very convenient. It met my expectations. I recommend it.

Everything was great. No problems. Professional car rental company. I highly recommend them to anyone.

Great experience at Catania Airport -Locauto group .. The representative was very professional, pleasant and not pushy at all to recommend additional services .. Overall would highly recommend!!

Alessio was very helpful and friendly. Return was super easy and well organized. Competitive prices. Will book again.

Great car - was de facto brand new!

Great process - pick off/up without and problems!

Very easy to find the rental office, it's just outside the exit of Tull Declaration zone in the arrival hall.
No cue at all when we arrived, easy check-in and fast service. Only "note" is that it was not so easy to find back to the "Return point" when we wanted to retur our rental car in the Airport. Locauto is not present on any of the signs on the road towards parking areas. This could be improved.

Alessio, we had to hire a van at the last minute due to an airport issue. We got an almost brand new van that drove great

Very friendly and top service… 100% recommended

Everything was great, the car we rented was perfect and the rules were all clear and fair

Transparent: At the front desk they were totally transparent and gave clear information regarding our rental agreement.

Returning the car was very swift and professional. It was the fourth time we rented a car with locauto catania. Always good service.

The location of the rental desk is perfect — it is right in the arrivals hall, so you see it almost immediately after entering the public arrivals area. The staff were very friendly, welcoming and helpful, and it was a pleasure dealing with them.
The car itself was excellent: new, clean and in perfect condition. I also really appreciated the flexible return process. We returned the car at around 5:30 in the morning and simply left the keys in the key box, which was very convenient.
There were only two things that prevented me from giving 5 stars.
The first was the location of the car pick-up parking area and, more importantly, the lack of clear directions to it. When we left the airport, all the visible “car rental” signs led us to another rental parking area where several other companies are located, but Locauto is not there. We had to walk around the airport, return to the rental desk to ask again, and in the end even ask taxi drivers outside to point us in the right direction. Clear instructions or dedicated Locauto signs from the terminal to their parking area would completely solve this problem.
The second issue was the absence of floor mats in the car. I understand that Sicily has a warm climate, but the roads and parking areas can be quite dusty and dirty, and without mats all of this dirt goes directly into the fabric floor covering. This made cleaning the car before returning it unnecessarily difficult, as dust and road dirt were much harder to vacuum out of the carpet than they would have been from removable mats.
Apart from these two points, our experience was excellent. The car, the staff, the location of the desk and the return process were all very good, and I was fully satisfied with the service.

Good people and good cars new one