Locauto Group - Catania Aeroporto Reviews 

Everything was great. The car was new and clean. Minimal paperwork upon pickup and return. I recommend it. We will definitely use this rental agency again next time.

Helpful team both in Catania and Palermo. Clear communication and straight forward process

Alessio is a great guy. Return of the car last just few seconds

Gianluca is the best services, thank you

Everything was great, as usual…

The pick-up process directly at Catania Airport was relatively quick. They’re not interested in the full insurance you buy through Booking, so if you want full coverage with no excess, you have to take out their own insurance, which is several times more expensive. That’s pretty standard practice, though.

The first car we got had an electrical issue, but after we pointed it out, they quickly replaced it without any hassle. Great service. The cars are clean. I’d definitely recommend them.

Everything worked as it should have

The airport agent pushed me a fuel package costing 90 euros bur did not inform me that the car he offered was hybrid. He also tried to push me an insurance package in spite I had being bought one when I reserved the car at the booking website. I don't blame him because he is responding to the pression exerted by Locauto top managers. He is just an agent doing hia job. Sadly, Loucauto's orientation in pursuing profits at expense of transparency and fairness stains its reputation.

Great customer service.
The car was fine with no issues.

Annoying, repeated attempts to upsell additional insurance policies that had already been purchased when booking in Germany. Honestly—is this really necessary? Can’t you pay your staff enough so that this wretched commission-driven sales tactic isn't required? One question is fine, but that should be the end of it!
Finally, the car was fine. The return process was very well organized.

We rent a car with a known damage just beside of the car door handel. After a uneventful driving week, when we return the car, the employees of Locauto Catania Airport told us that the door was damaged and that the key didn’t opten the doors, probably because a tentative to steal the car. During our rentat període, we didn’t have any problem to open the car with the remot control and the car hasn’t any sign of violence. Therefore, I Don’t beliveve the damage was caused by any thive and the logical hipotesis is that the handel was damaged when the previous hit on the door ocurred.
I kindly ask to rewiew it, waiting for your answer,
Emilio Amilibia

A great rental experience. Alessio made the return easy. And the car was affordable and brand new. 5 star.

Alessia.
Very excellent service.

Professional and very friendly staff

Great service, friendly service. Only problem returning the car, arrived early but was unable to enter the parking with the receipt, and had to pay for alternative parking until the service opened.

The staff is really kind and helpful. All the process was fast, smooth, everything was OK just as it’s written on the website.
The operators on the chat were also fast, friendly and solution oriented.
It was a great experience.

Vacationing from US to Sicily. Staff was very helpful and friendly which made the whole renting experience very pleasant.

+ great (customer)friendly approach
+ smooth service
+ clear guidance
+ no small letters/transparant

Everything went well. There should be more info on the offering of telepass use. It really makes a difference. It should be offered more affordable or included in certain rentals