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Locauto Group - Catania Aeroporto Reviews 

15,544
TrustScore 4.5 out of 5

4.7

Aeroporto Fontanarossa, 95121 Catania, Catania / Sicilia, IT


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Rated 4 out of 5 stars

Check-in and check-out went very smooth. Staff were very friendly. I also like the 1 cent only for deposit. The downside was the extra charge for collecting the car out of hours. Understanding... See more

Rated 5 out of 5 stars

Overall, I had a great experience from start to finish with Locauto! At first, there was a mix up (not at all their fault) that had caused my reservation to be cancelled, and they quickly resolved the... See more

Company replied

Rated 5 out of 5 stars

Good staff, they where polite and helpfull. Advice to people traveling to taormina. Do not rent a car 😅 its no street parking in taormina, its Only parking garages. And they Are ekspensive😵‍💫 T... See more

Company replied

Rated 5 out of 5 stars

Our experience with Locauto was great. As we took the car we went over all of the scratches and the staff even encouraged us to take photos of them. When bringing back the car we went over... See more

Company replied


Company details

  1. Car Rental Agency
  2. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Catania Aeroporto potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020405. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.


Contact info

  • Aeroporto Fontanarossa, 95121, Catania, Catania / Sicilia, Italy

  • +39 0243020405
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4.7

Excellent

TrustScore 4.5 out of 5

16K reviews

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4.7

All reviews

(15,544)

59,100 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great service

Great service, friendly service. Only problem returning the car, arrived early but was unable to enter the parking with the receipt, and had to pay for alternative parking until the service opened.

11 July 2026
Unprompted review
Rated 5 out of 5 stars

The staff is really kind, helpful and solution oriented

The staff is really kind and helpful. All the process was fast, smooth, everything was OK just as it’s written on the website.
The operators on the chat were also fast, friendly and solution oriented.
It was a great experience.

10 July 2026
Locauto Group - Catania Aeroporto logo

Reply from Locauto Group - Catania Aeroporto

Thank you for taking the time to leave us a positive review. See you soon, Enrico

Rated 5 out of 5 stars

Vacationing from US to Sicily

Vacationing from US to Sicily. Staff was very helpful and friendly which made the whole renting experience very pleasant.

3 July 2026
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Reply from Locauto Group - Catania Aeroporto

Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika

Rated 5 out of 5 stars

greatest car rental in Catania

+ great (customer)friendly approach
+ smooth service
+ clear guidance
+ no small letters/transparant

10 July 2026
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Reply from Locauto Group - Catania Aeroporto

Many thanks, see you soon! Erika

Rated 4 out of 5 stars

Everything went well

Everything went well. There should be more info on the offering of telepass use. It really makes a difference. It should be offered more affordable or included in certain rentals

3 July 2026
Rated 5 out of 5 stars

The car was very good

The car was very good, almost new. Locauto gave me even the better car than I rented. Location is convenient, the process of renting is easy. Gentlemen from Locauto were helpful and kind, especially Mateo. I recommend this company.

10 July 2026
Unprompted review
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Reply from Locauto Group - Catania Aeroporto

Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra

Rated 5 out of 5 stars

He staff is very helpful.

He staff is very helpful.

Our car was comfortable and amazing.

9 July 2026
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Reply from Locauto Group - Catania Aeroporto

Super feedback, thank you very much! See you soon onboard again with us. Fabio

Rated 5 out of 5 stars

PROFESSIONALITA',EFFICIENZA,GENTILEZZA,A…

PROFESSIONALITA',EFFICIENZA,GENTILEZZA,AUTO TOP,PERSONALE SUPER, CONNUBBIO PERFETTO PER UNA GRANDE SOCIETA' DI NOLEGGIO

10 July 2026
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Reply from Locauto Group - Catania Aeroporto

Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra

Rated 5 out of 5 stars

Correct company

Correct company. We received the car we booked online in 10 minutes. The agents are nice. The vehicle was modern and clean. Good value for money. Thank you.

10 July 2026
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Reply from Locauto Group - Catania Aeroporto

Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia

Rated 5 out of 5 stars

Our experience with Locauto was great

Our experience with Locauto was great. As we took the car we went over all of the scratches and the staff even encouraged us to take photos of them. When bringing back the car we went over the whole car, checked the already existing scratches and the other staff member provided us the protokol that everything was fine.

The kaution of just 0.01€ is absolutely great. My Revolut has been accepted (remember to have the real plastic card always with you when renting a car and not just electronic).

Of course, when taking the car be ready for "nice" upsellings:
-"better" car for just few euros per day extra
-towing insurance
-general full insurance

We took none of them.

The only negative is the child seat costing 8€/day which is quite overpriced in my opinion.

9 July 2026
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Reply from Locauto Group - Catania Aeroporto

Hello, so glad you enjoyed the trip with us, Fabio

Rated 4 out of 5 stars

Easy to find Locauto office

It is very easy to find Locauto office inside the airport. Despite of the fact we had already bought full insurance at a high price, the officer tried to sell many extra service to us.

10 July 2026
Rated 5 out of 5 stars

Easy pick up and drop off.Fear and…

Easy pick up and drop off.Fear and transparent condition.No hidden fees or draining money behavior.We took brand new car 😀Recommended.

6 July 2026
Locauto Group - Catania Aeroporto logo

Reply from Locauto Group - Catania Aeroporto

Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika

Rated 1 out of 5 stars

I will never use your company again.


I returned the rental vehicle with a full tank of fuel. However, when I reviewed the return documents before signing, I noticed that I had been charged a €100 fuel deposit.

Afterward, I was told that it was not necessary to return the vehicle with a full tank. However, this was never explained to me when I picked up the car. If this was truly a deposit, it is only reasonable that it should be refunded if it was not used.

I travel to Italy regularly for business and expect to do so even more frequently in the future. Unfortunately, based on this experience, I will never use your company again. I genuinely regret choosing to rent a vehicle from your company.

I am very disappointed with the lack of clear communication regarding the fuel policy and would appreciate your prompt attention to this matter, including the refund of the €100 fuel deposit.

6 July 2026
Rated 4 out of 5 stars

friendly and efficient service


Check-in and check-out went very smooth. Staff were very friendly. I also like the 1 cent only for deposit.

The downside was the extra charge for collecting the car out of hours. Understanding that this is part of their terms and conditions, I would have liked them to be a bit lenient. Considering that they were made aware of the flight being dellayed, and i was at their desk only between 5-10 minutes past closing time.
Another downside was finding their place on return, its not cleary signposted.

2 July 2026
Rated 5 out of 5 stars

Great service.

8 July 2026
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Reply from Locauto Group - Catania Aeroporto

Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio

Rated 5 out of 5 stars

Georgia was great

Georgia was great. Car was excellent, service was quick and easy. Only 0.01€ deposit, very trustworthy for Sicily. Highly recommend

9 July 2026
Unprompted review
Locauto Group - Catania Aeroporto logo

Reply from Locauto Group - Catania Aeroporto

We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo

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