Very professional and helpful staff! Great exeperience renting from Locauto, right from the terminal desk! Cristina was awesome! She helped us with some card issues and she was super nice overall... See more
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Our flight was redirected to a different airport but Locauto dealt with this smoothly. Their phone line was promptly answered each time i called and the desk at Catania airport was open until midni... See more
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Clean and well kept cars, the staff is very friendly and speaks english. If you rent online, for picking up the car you first need to go to the office in the airport and they will guide you from ther... See more
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I rented a car for my trip, and the overall experience exceeded my expectations in every way. Speed: The pick-up and drop-off processes were amazingly fast. No unnecessary delays or tedious paperw... See more
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Company details
Written by the company
Presso l'ufficio Locauto Rent di Catania Aeroporto potrai scegliere tra un'ampia gamma di auto a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020405. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.
Contact info
Aeroporto Fontanarossa, 95121, Catania, Catania / Sicilia, Italy
- +39 0243020405
Unisciti a MyLocauto Friends
4.7
Excellent
17K reviews
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Good overall experience
Overall, it was a good experience. The car was fairly new, and returning it in Palermo was quick and easy. The welcome in Catania, however, was only average.
5 August 2026
Reply from Locauto Group - Catania Aeroporto
Dear Christophe,tahnk you for sharing your experience.
We are gald to hear that you enjoyed our service.
At the same time, we apologize if the welcome in Catania was not as warm as expected. We will share your feedback with the local team to improve our customer service.
We look forward to welcoming you back in the future for an even better experience!
Elisa
The biggest disappointment was the…
The biggest disappointment was the organization of the car rental office in the morning. Flights start arriving as early as 6–7 AM, but the office only opens at 9 AM. In my experience, rental offices at airports usually open earlier to accommodate arriving customers.
The queue management was also very poor. There was no clear system for organizing the line — no barriers, numbered tickets, or any other system to ensure that customers were served in the correct order. People were simply gathering around the desk, asking questions and trying to get served before others. This created unnecessary confusion and frustration.
What was even more disappointing was that only one employee was working when the office opened, despite a large number of customers waiting. A second employee arrived around 20–30 minutes later. If the company knows in advance how many cars are scheduled for collection in the morning, it should plan staffing accordingly and have enough employees available from the moment the office opens.
As a result, I had to wait approximately 40 minutes in line, even though I arrived before the office opened. The whole process felt poorly organized and unnecessarily stressful. Better queue management and adequate staffing from 9 AM would make a significant difference.
5 August 2026
Reply from Locauto Group - Catania Aeroporto
Dear Pocevicius,thank you for your detailed review.
We apologize for the wait and the confusion you experienced at our desk. We understand that dealing with delays after a flight can be particularly stressful.
However, we would like to clarify that our office opens at 8:00 AM in accordance with the day's scheduled flights. Occasionally, last-minute flight schedule changes occur without our company being notified in advance.
Your feedback is extremely valuable to us, as it helps us improve our organization and provide faster service. We hope to welcome you back for a much smoother experience in the future.
Elisa
Customer service was excellent
Customer service was excellent
The agent was helpful
Quick easy renting a car
Full Coverage was included in the rental price and you can bring back the car empty gas highly recommend this company
29 July 2026
Reply from Locauto Group - Catania Aeroporto
The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide
I am very satisfied with this car…
I am very satisfied with this car rental company. The staff were extremely friendly, professional, and always willing to help. The car was in excellent condition and drove perfectly. Everything was honest, smooth, and hassle-free from start to finish. I highly recommend this company and would definitely rent from them again.
4 August 2026
Reply from Locauto Group - Catania Aeroporto
Hi! thank you for your wonderful feedback! See you at the next rental, Gaia
Reply from Locauto Group - Catania Aeroporto
Thank you for taking the time to leave a 5-star review. See you soon, Fausto
Reply from Locauto Group - Catania Aeroporto
We are so happy about your all-out stressless experience. Lucrezia
Very expensive
Very expensive, tricked you to buy with all extra costs. I do not recommend it to anyone
4 August 2026
Reply from Locauto Group - Catania Aeroporto
Dear Carl,thank you for your review.
We apologize if you felt tricked by our staff.
Transparency We apologize if you felt misled by our staff.
Transparency is our priority; in your case, our staff offered you the best rate available at that moment based on car availability and market demand.
We hope you will give us another opportunity to earn back your trust.
Elisa
Honest car rental without deposit
Honest car rental without deposit. Quickly pick up and return car. No extra cost.
28 July 2026
Reply from Locauto Group - Catania Aeroporto
Thank you for your feedback! Fausto
Very professional staff
26 July 2026
Reply from Locauto Group - Catania Aeroporto
Hello, so glad you enjoyed the trip with us, Fabio
Alessio- very good and professional…
Alessio- very good and professional service.
3 August 2026
Unprompted review
Reply from Locauto Group - Catania Aeroporto
Super feedback, thank you very much! See you soon onboard again with us. Fabio
Reply from Locauto Group - Catania Aeroporto
Thank you for taking the time to leave a 5-star review. See you soon, Fausto
Reply from Locauto Group - Catania Aeroporto
Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika
Reply from Locauto Group - Catania Aeroporto
We are so happy about your all-out stressless experience. Lucrezia
Reply from Locauto Group - Catania Aeroporto
Hi! thank you for your wonderful feedback! See you at the next rental, Gaia
Alessio was the best
Alessio was the best. The Return was smooth and easy. We would come again.
2 August 2026
Unprompted review
Reply from Locauto Group - Catania Aeroporto
Hey, thank you so much for your kind words. we hope to see you soon! Erika
Great cars with great customer service
2 August 2026
Reply from Locauto Group - Catania Aeroporto
Hi! thank you for your wonderful feedback! See you at the next rental, Gaia
Great car, nice service and staff
Was a nice, not complicated experience regarding the car itself! You just have to find Parking 4 (P4) at Catania airport, it’s 8 to 10 min walk and he had construction works going on back then so it wasn’t too easy.
The staff is great!
2 August 2026
Reply from Locauto Group - Catania Aeroporto
The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide
Reply from Locauto Group - Catania Aeroporto
Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia
Reply from Locauto Group - Catania Aeroporto
Thank you for leaving us a positive review! See you soon, Enrico
Quick service
Quick service. We make a round by taking and bringing the car and went back. No problems and clear conditions, so 5 star
26 July 2026
Reply from Locauto Group - Catania Aeroporto
Hey, thank you so much for your kind words. we hope to see you soon! Erika
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