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Locauto Group - Cagliari Aeroporto Reviews 

9,530
TrustScore 5 out of 5

4.8

Elmas, 09030 Cagliari, Cagliari / Sardegna, IT


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See what reviewers are saying

Rated 5 out of 5 stars

We had a very positive experience with Locauto at Cagliari Airport. The whole rental process was smooth and well organised, both when picking up and returning the car. The staff were friendly, pr... See more

Company replied

Rated 5 out of 5 stars

We are so happy that you saved our vacation after we were scammed by another car rental company. A special thank you goes to Eleonora; she provided us with a fair offer when we were in a bind. We hope... See more

Company replied

Rated 4 out of 5 stars

We had to leave the car on the side because there were no available parking spaces. We drove around the parking lot several times, but unfortunately couldn’t find a free spot, and we were not allo... See more

Company replied

Rated 5 out of 5 stars

After a very bad experience with Target, Locauto arranged a car for us, great upgrade, new car, 100% insured, everything the way you wish. Thank you!

Company replied


Company details

  1. Car Rental Agency
  2. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Cagliari Aeroporto potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020412. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.


Contact info

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4.8

Excellent

TrustScore 5 out of 5

10K reviews

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4.8

All reviews

(9,530)

59,398 reviews in the last 12 months

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Rated 4 out of 5 stars

We had to leave the car on the side…

We had to leave the car on the side because there were no available parking spaces. We drove around the parking lot several times, but unfortunately couldn’t find a free spot, and we were not allowed to park in the area of another rental company.

One small negative point we noticed was that there was no windshield washer fluid in the car.

Apart from that, everything was very good and we were really happy with the car overall.

24 August 2026
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Reply from Locauto Group - Cagliari Aeroporto

Dear Camille, thank you for sharing your feedback with us! We are thrilled to hear that you were happy with the car and enjoyed your overall rental experience.

We apologize for the inconvenience regarding the full parking lot and the missing windshield washer fluid. We will review our parking management during peak times and share your notes with our prep team to ensure fluids are always topped up before departure.

Thank you again for your review, and we hope to welcome you back on your next trip!
Elisa

Rated 5 out of 5 stars

They were really fast

They were really fast, kind. We were in a car in only some minutes.

19 August 2026
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Reply from Locauto Group - Cagliari Aeroporto

Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika

Rated 5 out of 5 stars

Nice surprise for a "small" company

Sympathetic agent, very good car, competitive price

17 August 2026
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Reply from Locauto Group - Cagliari Aeroporto

Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra

Rated 5 out of 5 stars

smooth

smooth, professional, hassle free.

17 August 2026
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Reply from Locauto Group - Cagliari Aeroporto

Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo

Rated 4 out of 5 stars

We had ordered a car for 12:00 on…

We had ordered a car for 12:00 on 15-08-26. We didn't arrive until 2:00 because our suitcases hadn't arrived. Still, we waited 30 minutes for the car because it was being prepared. If we hadn't, I would have given 5 stars. I would recommend this place at any time. Everything went smoothly and easily.. Both reception and drop-off... Best regards. Jette / Jess Denmark

23 August 2026
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Reply from Locauto Group - Cagliari Aeroporto

Dear Jette/Jess,thank you so much for your recommendation and for taking the time to share your feedback! We are delighted to hear that you had a smooth experience with both our reception and drop-off teams.
We sincerely apologize for the 30-minute wait to receive your vehicle. During peak season, managing high fleet turnover and unexpected schedule delays can sometimes create temporary slowdowns, but our team always works hard to prepare every car safely and thoroughly.

We truly appreciate your understanding and hope to welcome you back again soon for a 5-star experience!
Elisa

Rated 1 out of 5 stars

We tried to book a car directly with…

We tried to book a car directly with you but you didn’t have any availability, then we booked with zest and upon our arrival in Sardinia we realised it was the same company that zest is using locally.

Then “we didn’t have to” but it was strongly recommended to get full insurance because the full insurance we bought via zest wouldn’t cover it.

Basically all you are interested in is to get more money out of your customers.

23 August 2026
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Reply from Locauto Group - Cagliari Aeroporto

Dear Katerina,thank you for your review and giving us the opportunity to explain.
Please note that our vehicle availability is highly dynamic and subject to frequent changes, but we are glad you were ultimately able to rent with us and we thank you for choosing Locauto.

We would like to clarify that our staff is trained to thoroughly explain our rental conditions and coverage options, leaving the customer completely free to decide what suits them best. Furthermore, Locauto has no visibility into coverages purchased through third-party brokers, as those represent a separate agreement directly between the customer and the broker.

We hope to welcome you again in the future for a more seamless experience.

Elisa

Rated 3 out of 5 stars

Locauto staff have been very helpful…

Locauto staff have been very helpful and supportive but the booked car was not available and I had to wait more than 4 hours until I received the vehicle.
Also, despite I paid an expensive insurance, I had to pay an extra one to protect the car.

22 August 2026
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Reply from Locauto Group - Cagliari Aeroporto

Thank you for choosing Locauto and for taking the time to share your experience. We sincerely apologize for the wait you encountered. While we always strive to provide excellent service, unexpected delays can unfortunately occur due to high demand during our peak season. We appreciate your patience and hope to welcome you back for a smoother experience in the future.
Sara

Rated 5 out of 5 stars

Very easy and simple

No long waiting time and complicated procedures. The car was already filled up and very near by the airport.

Giving the car back was super easy and fast.
Even as a young driver there was no problem at all.

15 August 2026
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Reply from Locauto Group - Cagliari Aeroporto

Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo

Rated 5 out of 5 stars

very helpful staff

very helpful staff, car in very good condition

19 August 2026
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Reply from Locauto Group - Cagliari Aeroporto

Hey, thank you so much for your kind words. we hope to see you soon! Erika

Rated 5 out of 5 stars

Customer Friendly and easy process

Very friendly stuff and very Customer oriented; easy and uncomplicated; nice and enjoyable car

19 August 2026
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Reply from Locauto Group - Cagliari Aeroporto

Thank you for the great review! Stefania

Rated 5 out of 5 stars

Fast efficient service

Fast efficient service, great staff, especially Francesca and a great don't worry policy that is true to it's word, thank you for your help.

19 August 2026
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Reply from Locauto Group - Cagliari Aeroporto

Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico

Rated 5 out of 5 stars

Great availability and professionalism

Great availability and professionalism. Team made everything easier and no issues to report. The car was in perfect condition and new.

19 August 2026
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Reply from Locauto Group - Cagliari Aeroporto

We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo

Rated 5 out of 5 stars

Great experience and super friendly…

Great experience and super friendly staff. Service is nice and punctual and it was the fastest rental I have ever done. When you are in Cagliari Airport and need a car rental this is a place to go

28 July 2026
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Reply from Locauto Group - Cagliari Aeroporto

Thank you for taking the time to leave us a positive review. See you soon, Enrico

Rated 5 out of 5 stars

Everything great

Everything great, I can recommend!

18 August 2026
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Reply from Locauto Group - Cagliari Aeroporto

Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika

Rated 4 out of 5 stars

Easy to book and nice staff

Easy to book and nice staff
We booked through booking.com and the instructions to get to the place were good, we found it easily. The car was almost new, clean and comfortable. To avoid any problems after renting the car we opted to buy the "no worries" insurance, which was good but almost the price of the full renting. Returning the car was also super easy

22 July 2026
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Reply from Locauto Group - Cagliari Aeroporto

Dear Madalena,thank you so much for sharing your feedback! We are thrilled to hear that you appreciated our smart procedures, our friendly staff, and the easy-to-follow directions to reach us.

It is great to know that you enjoyed a clean, almost brand-new car and had a seamless experience from pick-up to drop-off.

We cannot wait to welcome you back again soon for a full 5-star experience!

Rated 5 out of 5 stars

Great experience

Great experience! The car was new and performed very well, and I picked it up in Cagliari without any long waits. The staff at the airport were friendly, professional, and well-prepared. Everything went smoothly from start to finish.

9 August 2026
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Reply from Locauto Group - Cagliari Aeroporto

Many thanks, see you soon! Erika

Rated 5 out of 5 stars

Great experience

Great experience! I ordered a Polo, but I was given a brand-new Cupra instead. What a fantastic car! I had no issues at all during my 7-day rental. It was a great car to use and had excellent fuel efficiency.

There were a few difficulties at the beginning, but everything was sorted out and went smoothly. The staff gave us full support throughout. They spoke only a little English, but communication was manageable and they were very helpful.

I took videos of the car before collecting it and again when returning it, just to make sure there would be no issues regarding the car's condition. However, during the handover, the staff were very relaxed and did not make an issue of anything. Thankfully, nothing happened during my rental either.

Overall, I received amazing support from the staff and had a fantastic experience with this company. I would definitely recommend them to anyone looking to rent a car.

Thank you very much, guys! Fantastic service!

7 August 2026
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Reply from Locauto Group - Cagliari Aeroporto

Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra

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