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Locauto Group - Cagliari Aeroporto Reviews 

9,580
TrustScore 5 out of 5

4.8

Elmas, 09030 Cagliari, Cagliari / Sardegna, IT


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See what reviewers are saying

Rated 5 out of 5 stars

We requested a car rental to use during our vacation stay and we used their website to make the booking. The car gave us no trouble and it had modern dashboard features. We opted to pay the extra cha... See more

Company replied

Rated 5 out of 5 stars

We had a horrible experience with Drivalia in Cagliari airport (avoid them at all costs) and we had to find an alternative directly at the airport. We went to Locauto’s desk without any reservation a... See more

Company replied

Rated 5 out of 5 stars

Rossana met us at the counter with a smile and walked us through the best insurance policy to take out before we got our car. She explained everything in English clearly which was so helpful. We were... See more

Company replied

Rated 5 out of 5 stars

The lady at the airport was great help. We didn't have a reservation but we got the car which was brand new, full insurance for reasonable price (season in Sardinia is pricy). No issues what so ever

Company replied


Company details

  1. Car Rental Agency
  2. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Cagliari Aeroporto potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020412. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.


Contact info

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4.8

Excellent

TrustScore 5 out of 5

10K reviews

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4.8

All reviews

(9,580)

60,711 reviews in the last 12 months

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Rated 5 out of 5 stars

good

Everything went well

8 September 2026
Locauto Group - Cagliari Aeroporto logo

Reply from Locauto Group - Cagliari Aeroporto

Thank you for taking the time to leave us a positive review. See you soon, Enrico

Rated 1 out of 5 stars

unauthorized charge

When I arrived at the rental agency, I was offered an upgrade to a higher vehicle category for an extra 70 euros, and I declined. However, I was still charged that amount without my consent, even though I never got to use the upgraded vehicle.

14 September 2026
Rated 5 out of 5 stars

Fast and friendly service

Fast and friendly service. No Problems by returning the car. No Tries to sell us upgrades we did not ask for - perfect. Special thanks to Mario!

15 September 2026
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Reply from Locauto Group - Cagliari Aeroporto

Many thanks, see you soon! Erika

Rated 5 out of 5 stars

Very smooth car booking on the spot on…

Very smooth car booking on the spot on arrival and smooth pick up. Car in excellent condition ( Peugeot)

9 September 2026
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Reply from Locauto Group - Cagliari Aeroporto

Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra

Rated 5 out of 5 stars

Everything was great


Everything was great! We had a full insurance - dont worry option and it was realy warth it. We had a small problem with preasure in the car tire and the staff was helpful and we dont had any problems with this when we get back a car. The car was little dirty because we driving a lot, and sometimes in not good roads. When we get back a car the employee look at the car and sad we have full insurance so dont worry about everything. So we really recomend this car rental and the dont worry option.

9 September 2026
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Reply from Locauto Group - Cagliari Aeroporto

Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania

Rated 5 out of 5 stars

Absolute

Absolute, professional, and fast the pick up and drop off
The stuff it’s very nice not only because they are beautiful girls

12 September 2026
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Reply from Locauto Group - Cagliari Aeroporto

That's great to hear! See you soon, Angelo

Rated 5 out of 5 stars

Great customer service in Cagliari airport

We had a horrible experience with Drivalia in Cagliari airport (avoid them at all costs) and we had to find an alternative directly at the airport. We went to Locauto’s desk without any reservation and the lady who helped us was extremely helpful and helped us to book a car in just a few minutes for a reasonable price.
Next time I will book with them with no hesitation.

14 September 2026
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Reply from Locauto Group - Cagliari Aeroporto

Thank you for your feedback! Fausto

Rated 5 out of 5 stars

The lady at the airport was great help

The lady at the airport was great help. We didn't have a reservation but we got the car which was brand new, full insurance for reasonable price (season in Sardinia is pricy). No issues what so ever

7 September 2026
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Reply from Locauto Group - Cagliari Aeroporto

Thank you for leaving us a positive review! See you soon, Enrico

Rated 5 out of 5 stars

Good service

Good service. We took the «don’t worry» package which made the rental completely hassle-free. Nothing to worry about.

31 August 2026
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Reply from Locauto Group - Cagliari Aeroporto

Thank you for your feedback! Fausto

Rated 5 out of 5 stars

rented car for vacation stay, very good experience.

We requested a car rental to use during our vacation stay and we used their website to make the booking. The car gave us no trouble and it had modern dashboard features. We opted to pay the extra charge and return the car without having to fill up the fuel tank. Even though Italian is not our first language, the staff were courteous and helpful in explaining the details of our rental agreement. Would recommend!

6 September 2026
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Reply from Locauto Group - Cagliari Aeroporto

Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania

Rated 5 out of 5 stars

My car was perfect

My car was perfect, it ran like a dream the whole 10 days I had it. I had previously had a really terrible hire car experience in Portugal so went with locauto even though it was a little more expensive because of all the positive reviews, can say it was definitely worth it.

13 September 2026
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Reply from Locauto Group - Cagliari Aeroporto

That's great to hear! See you soon, Angelo

Rated 5 out of 5 stars

Excellent service

Efficient and helpful - not the cheapest but no hassle unlike others.

11 September 2026
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Reply from Locauto Group - Cagliari Aeroporto

Many thanks, see you soon! Erika

Rated 5 out of 5 stars

Very good service and easy…

Very good service and easy communication! They saved my week in Cagliari and had a perfect car for me!

8 September 2026
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Reply from Locauto Group - Cagliari Aeroporto

Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania

Rated 4 out of 5 stars

Great service

The car was not properly clean when we received it. Apart from that, everything was perfect.

10 September 2026
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Reply from Locauto Group - Cagliari Aeroporto

Dear Diogo,thank you for your feedback! We are thrilled to hear that everything else was perfect with your experience. However, we sincerely apologize that the cleanliness of the car did not meet our usual high standards upon pick-up. We have shared your comments with our team to ensure this doesn't happen again. We hope to have the opportunity to welcome you back for a flawless 5-star experience next time!

Elisa

Rated 5 out of 5 stars

Excellent customer service

Rossana met us at the counter with a smile and walked us through the best insurance policy to take out before we got our car. She explained everything in English clearly which was so helpful. We were so tired and confused and she was patient, kind and extremely honest in helping us choose the right insurance for our holiday. We were given a safe and good car just as we had booked and honestly this was exactly what was needed at the start of our holiday. Thank you so much for such a smooth and efficient car rental experience.

9 September 2026
Unprompted review
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Reply from Locauto Group - Cagliari Aeroporto

Hey, thank you so much for your kind words. we hope to see you soon! Erika

Rated 5 out of 5 stars

Helpful staff

Helpful staff, easy handover. Only suggestion - inform non-Italian customers how to find way back at Caglairi airport to return car. Got lost!

10 September 2026
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Reply from Locauto Group - Cagliari Aeroporto

Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo

Rated 4 out of 5 stars

Everything was completely fine

Everything was completely fine. As for the car's cleanliness, it was perfect for me, and so was the vehicle we were assigned. The only thing that could be mentioned earlier are the additional fee-based services offered—for example, to have the car insured in a certain way. Otherwise, everything was in total order.

3 September 2026
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Reply from Locauto Group - Cagliari Aeroporto

Dear Marek,Thank you for taking the time to share your feedback with us! We are delighted to hear that you were perfectly satisfied with the vehicle and its cleanliness, and that your overall experience was so positive.

We also truly appreciate your constructive comments regarding our additional insurance options. We want our customers to be fully informed about their choices as early as possible. While our desk staff discusses these fee-based services to ensure you have the coverage that best fits your needs, we completely understand your point about presenting this information sooner. We will share your valuable suggestion with our team to see how we can make our booking process even more transparent and upfront.

Thank you again for choosing us, and we hope to welcome you back for another seamless rental soon!
Elisa

Rated 5 out of 5 stars

Absolutely outstanding experience

Absolutely outstanding experience – highly recommended!

We had a fantastic experience with Locauto at Cagliari Airport. From the very first moment, everything was easy, professional and incredibly friendly.

A very special thank you to Manuela, who was absolutely wonderful! She was extremely kind, helpful, patient and professional and made the whole rental process a pleasure. You immediately feel that customer service really matters here.

The car was excellent, the entire process was smooth and transparent, and both pick-up and return were quick and uncomplicated. No stress, no hidden surprises – just great service from start to finish.

This was honestly one of the best car rental experiences we have ever had. If we return to Sardinia, we will definitely rent with Locauto again.

Thank you Manuela and the whole Locauto Cagliari team – you deserve more than 5 stars!

10 September 2026
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Reply from Locauto Group - Cagliari Aeroporto

Thank you for the great review! Stefania

Rated 5 out of 5 stars

Very good service

They upgraded our reservation to a WW POLO to have access to Apple car play

9 September 2026
Locauto Group - Cagliari Aeroporto logo

Reply from Locauto Group - Cagliari Aeroporto

Hi! thank you for your wonderful feedback! See you at the next rental, Gaia

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