Expensive. But comfortable. And no extra papers with travel to Switzerland. Although - I dont understand why swiss vignette (which is valid for whole year) will be scratched off the windshield after... See more
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See what reviewers are saying
the staff in Roma was great. In Bergamo they first refused to give me the car if I do not show a flight ticket that I leave Italy. If this is company policy or North Italy policy I do not know but it... See more
Company replied
Amazing service! Car was new and clean. we had to cancel our rent with another company because of bureaucracy, and booked same day with locauto which was a great decision. Special thanks to Dunya, a k... See more
Company replied
The only thing I think could be improved is making sure customers receive the car brand and model they actually booked. When making my reservation, I booked a Jeep Avenger. However, at the pick... See more
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Company details
Written by the company
Presso l'ufficio Locauto Rent di Bergamo Aeroporto potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020415. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.
Contact info
Via Aeroporto, 13, 24050, Bergamo, Bergamo / Lombardia, Italy
- +39 0243020415
Unisciti a MyLocauto Friends
4.5
Excellent
8K reviews
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Very good service
Friendly staff, easy booking process, good cars. Price more reasonable than other traditional rental.
31 August 2026
Reply from Locauto Group - Bergamo Aeroporto
Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra
Reply from Locauto Group - Bergamo Aeroporto
Thank you for the great review! Stefania
Not advised
old car, scratches all around the body, lazy and slow staff at the parking, slow and old bus transfer to parking
31 August 2026
Reply from Locauto Group - Bergamo Aeroporto
Dear Ilya, thank you for sharing your thoughts with us. We are genuinely sorry that your experience fell short of our usual standards. We are sharing your feedback internally so we can actively improve our services for the future.
Anna
I rented a car from this company and my…
I rented a car from this company and my own rental car was fine. However, my sister’s experience was very different.
One thing I really disliked was the way they push additional insurance and protection packages. In the EU, third-party liability insurance is mandatory — a car cannot legally be operated on public roads without it. Yet at the rental desk they offer additional insurance, which can give the impression that the car is somehow not properly insured or safe to drive without buying all these extras.
The bigger problem was the condition of my sister’s car. It was handed over with a visible bulge on one of the tyres, which is a serious safety issue. There was also a stone chip in the windshield that was not marked or documented at pickup. Later, the windshield cracked from the existing chip when exposed to sunlight, and the company sent her a €920 bill for the damage.
My advice: inspect the car extremely carefully before driving away and take photos and videos of absolutely everything — especially the tyres, windshield, bodywork and interior. Make sure every existing defect is recorded in the rental agreement.
My own rental was fine, but after seeing what happened with my sister’s car, I would strongly recommend being extremely careful and documenting everything before accepting a vehicle from this company.
31 August 2026
Reply from Locauto Group - Bergamo Aeroporto
Dear Giedrius,thank you for taking the time to share your feedback. While we are glad your personal rental went smoothly, we are sincerely sorry to hear about your sister’s experience and the condition of her vehicle.
We would like to clarify a few important points regarding your concerns:
Third-party liability insurance is, of course, included in all our rentals by default, as required by law. Our staff is trained to transparently explain the additional protection packages we offer. However, these are strictly optional, and every customer is completely free to choose whether to purchase them or not based on their needs.
We sincerely apologize for the tire issue and the windshield chip your sister encountered. We always offer our customers a joint vehicle inspection (check-out) before leaving the parking lot. This allows our staff and the driver to review the car together and immediately correct any discrepancies between our official damage report and the actual condition of the vehicle.
If your sister has any doubts regarding the damage charge, please do not hesitate to have her contact our Customer Service team so they can look into her specific case:https://portale.locautorent.com/websitecs/cs-home.aspx.
We truly hope to have a new opportunity in the future to provide both of you with a flawless experience and regain your trust.
Elisa
Reply from Locauto Group - Bergamo Aeroporto
Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika
Reply from Locauto Group - Bergamo Aeroporto
Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia
Email communication was in Italian
Email communication was in Italian - and was missing english version. Communication not clear enought, that we have to have a formular filed at airport arrival area, before travel to P3-car rental area.
Missing opportunity for insurance selection at online.
Service at desk and handout/return of car was very good.
24 August 2026
Reply from Locauto Group - Bergamo Aeroporto
Dear Niels,thank you for sharing your feedback.
We sincerely apologize for the lack of information provided in English. We understand how challenging it can be to navigate in a different language, especially when trying to find the car return area in a foreign country. However, we are very happy to hear that you appreciated our helpful staff and the car. We hope to welcome you back for a flawless experience next time.
Elisa
Great and helpfull staff
Great and helpfull staff, only thing is that the car broke down in the middle of the lease, but replacement was provided, so one nice expirience...
24 August 2026
Reply from Locauto Group - Bergamo Aeroporto
Thank you for your feedback! Fausto
Really easy car hire experience with no…
Really easy car hire experience with no hard sell.
31 August 2026
Reply from Locauto Group - Bergamo Aeroporto
We are so happy about your all-out stressless experience. Lucrezia
The car pick-up and return process was…
The car pick-up and return process was quick and smooth. The car itself was amazing!
22 August 2026
Reply from Locauto Group - Bergamo Aeroporto
Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra
Very interesting rules
Very interesting rules. I have booked car with automatic transmission but havent got because in this moment I havent back ticket. Its very strange for me.
30 August 2026
Reply from Locauto Group - Bergamo Aeroporto
Hello Vladislav, thak you for sharing your experience and for bringing this situation to our attention. You can ask refund for the downgrade at the link https://portale.locautorent.com/websitecs/cs-home.aspx. We hope to have the possibility to assist you.
Sara
Excellent service with no hidden charges
Finally, a serious car rental company that doesn’t try to charge you for unnecessary extras.
I rented a Peugeot 3008 SUV-C with my family from Bergamo. We took a road trip through the Dolomites, Venice and Florence, and returned the car in Bologna without any delays or problems.
I highly recommend Locauto without hesitation!
30 August 2026
Reply from Locauto Group - Bergamo Aeroporto
Hello, so glad you enjoyed the trip with us, Fabio
Excellent rental experience
Excellent rental experience! I really appreciated being able to rent a car using only a debit card, without a credit card or a deposit.
Before making the payment, I had a few questions, so I contacted the company through their online chat. The assistant answered everything clearly and in great detail, which gave me confidence to book the car. I paid for everything online before arriving in Italy, so everything was ready when I arrived.
The location is very convenient, close to the bus stop, and both pick-up and return were quick and easy. I’m very happy with the service and will definitely use this company again.
29 August 2026
Reply from Locauto Group - Bergamo Aeroporto
Super feedback, thank you very much! See you soon onboard again with us. Fabio
Reply from Locauto Group - Bergamo Aeroporto
Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra
The car was clean and well maintained
The car was clean and well maintained. We received the keys quickly and everything went smoothly. This was our second experience renting from this company, and once again everything was excellent! Highly recommended!
26 August 2026
Reply from Locauto Group - Bergamo Aeroporto
Hello, so glad you enjoyed the trip with us, Fabio
Reply from Locauto Group - Bergamo Aeroporto
Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra
Reply from Locauto Group - Bergamo Aeroporto
Thank you for leaving us a positive review! See you soon, Enrico
The car was spotless and perfect we…
The car was spotless and perfect we didnt wait at all at the counter neither to collect car
22 August 2026
Reply from Locauto Group - Bergamo Aeroporto
Great feedback, and thank you so much for choosing Locauto, can't wait to host you again in Italy in one of the 90+ offices all around the Country. Erika
Bergamo real good
Desk booking, car and on site experience all very easy and no waiting. Only reason it loses a star is the pre arrival support is awful. The "go straight to car" app experience simply doesn't work. The phone number has limited hours and the WhatsApp and chat on the website also doesn't get responses. Thankfully everything was fine in the end but the only reason I booked was to use the app. They need to fix it. But as I say, otherwise great experience
29 August 2026
Reply from Locauto Group - Bergamo Aeroporto
Dear David,thank you for taking the time to leave your review. We are delighted to hear that you enjoyed the car and our desk service without any waiting time!
However, we sincerely apologize for the inconvenience and frustration caused by the malfunction of our Smart Check-in app service, as well as the difficulties you experienced when trying to reach our pre-arrival support via phone, WhatsApp, and chat. We understand how disappointing this must have been, especially since using the app was the main reason for your booking.Please rest assured that we take your comments very seriously. We have shared your feedback directly with our IT and Customer Support teams so they can investigate the app's issues and work on improving the efficiency of our communication channels.
We truly appreciate your constructive feedback and hope to have the opportunity to welcome you back in the future, providing you with the seamless, 5-star experience you deserve!
Elisa
We had a great experience renting a car…
We had a great experience renting a car here. Everything was smooth and easy from start to finish. The car was clean, in great condition, and exactly as expected. The staff was friendly, professional, and helpful throughout the whole process.
We were very satisfied with the service and would definitely recommend this car rental company. Thank you for a great experience!
22 August 2026
Reply from Locauto Group - Bergamo Aeroporto
Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo
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