Banner for Locauto Group - Bari Aeroporto

Locauto Group - Bari Aeroporto Reviews 

10,596
TrustScore 4.5 out of 5

4.7

Viale Enzo Ferrari, 70128 Palese, Bari / Puglia, IT


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Top-notch service! I rented a new Peugeot from Locauto in Bari Airport and I couldn't be happier. The car was in pristine condition and performed great. The staff members were incredibly professional,... See more

Company replied

Rated 5 out of 5 stars

We had an excellent experience with Locauto at Bari Airport. The staff were friendly and professional, and both the pick-up and return process were quick and straightforward. The car was clean, well m... See more

Company replied

Rated 5 out of 5 stars

I have been there with the Hertz Avis etc. discount rates but as those are franchised quality of service varies... a lot...with Locauto in Olbia and this year in Bari it was perfection from start to f... See more

Company replied

Rated 5 out of 5 stars

Collection was super fast. All the other car rental firms at the airport had lengthy queues, Locauto was just a couple of people in front of me. I'd pre registered my details, including driving licenc... See more

Company replied


Company details

  1. Car Rental Agency
  2. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Bari Aeroporto potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020410. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.


Contact info

Promotion box for Locauto Group - Bari Aeroporto

Unisciti a MyLocauto Friends

Risparmia fino al 20% per sempre sul noleggio auto e furgoni

4.7

Excellent

TrustScore 4.5 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(10,596)

62,602 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

everything was great

everything was great - easy and fast desk experience and great car

16 August 2026
Locauto Group - Bari Aeroporto logo

Reply from Locauto Group - Bari Aeroporto

We're happy to hear you had a great time in Italy. See you soon, Ginevra

Rated 4 out of 5 stars

Everything was fine overall

Everything was fine overall. The car was new. A big plus was the possibility of returning the car outside office hours and the convenient parking location near the airport.

The downside was the very strict approach to the declared pick-up time. We arrived at the office 40 minutes before the scheduled rental time and were simply told that we were “too early” and had to wait until the exact agreed time.

There was no queue, so the paperwork could easily have been completed earlier. We would have completely understood if we had been told that the car was not ready yet and that we might have to wait a little before collecting it. Instead, we were just told that we were too early and had to wait.

It was a small but unpleasant experience that left a negative impression.

23 August 2026
Locauto Group - Bari Aeroporto logo

Reply from Locauto Group - Bari Aeroporto

Dear Pawel,thank you for sharing your feedback with us. We are pleased to hear that you enjoyed the new car, the convenient airport location, and our after-hours drop-off service!
At the same time, we sincerely apologize for the way your early arrival was handled at our desk.
We have shared your comments with the local team to improve our service. We hope to welcome you back again for a completely seamless experience!

Elisa

Rated 5 out of 5 stars

A good Company with good service.

I rented a ford puma car for 1 week in puglia. I was really happy about everything. Very good service with friendly staff. Highly recomended. ♥️

23 August 2026
Locauto Group - Bari Aeroporto logo

Reply from Locauto Group - Bari Aeroporto

We appreciate your kind comment, thanks a lot. We are glad that you enjoyed your trip with us. See you soon, Lorenzo

Rated 5 out of 5 stars

The best car rental place in Italy

The best car rental place in Italy! US standards of customer service. Trustworthy! I only use this company for car rental in Europe.

16 August 2026
Locauto Group - Bari Aeroporto logo

Reply from Locauto Group - Bari Aeroporto

Thank you so much for your positive feedback and for taking the time to post this review. Gaia

Rated 3 out of 5 stars

Not the greatest rent-a-car experience at all

We've got a car with 8 existing damages. Suspension on a car with 35k km mileage was awfull. The car could be cleaner. It didn't smell bad, but it smelled strange, on bleach. Typical experience in Italy - very poor maintenance and cleaning.

22 August 2026
Locauto Group - Bari Aeroporto logo

Reply from Locauto Group - Bari Aeroporto

Thank you Nikola for choosing Locauto. We appreciate your review and regret that we didn't meet your expectations this time. We will address your feedback to our internal team to help us evaluate and improve our daily operations. Thank you for helping us grow, and we hope to welcome you back soon.
Sara

Rated 5 out of 5 stars

A car rental company worth recommending

I had a great experience with this car rental company. The booking process was quick and easy, the car was clean and in good condition, and the staff were friendly, professional, and helpful. Everything went smoothly from pick-up to drop-off, with no unexpected issues. I would definitely recommend this company and will happily use their services again in the future!

21 August 2026
Locauto Group - Bari Aeroporto logo

Reply from Locauto Group - Bari Aeroporto

We're happy to hear you had a great time in Italy. See you soon, Ginevra

Rated 4 out of 5 stars

good experience

The pick up was nice and quick and with no problem. Also the returning.

20 August 2026
Locauto Group - Bari Aeroporto logo

Reply from Locauto Group - Bari Aeroporto

Dear Rokec,thank you for your review.
We are glad that you enjoyed our service and we hope to welcome you back for an even better experience next time!

Elisa

Rated 5 out of 5 stars

I have been there with the Hertz Avis…

I have been there with the Hertz Avis etc. discount rates but as those are franchised quality of service varies... a lot...with Locauto in Olbia and this year in Bari it was perfection from start to finish, no hassle easy fast car check in and check out, car in excellent condition, nice staff, congrats to Locauto and the Bari team, honestly in Italy I always go wit Locauto

20 August 2026
Locauto Group - Bari Aeroporto logo

Reply from Locauto Group - Bari Aeroporto

Thanks a lot for your comment! It has been a pleasure to receive you! See you soon, Ginevra

Rated 5 out of 5 stars

Super

Car was new and clean. No issues with check-in and check-out (after working hours). Could be better if any email with sumarize after checkout would be send, cause I had no idea if everythig was fine.

8 August 2026
Locauto Group - Bari Aeroporto logo

Reply from Locauto Group - Bari Aeroporto

Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra

Rated 4 out of 5 stars

Bari Locauto car rent

Like - staff and quick collect car time
Unlike - high full insurance price

17 August 2026
Locauto Group - Bari Aeroporto logo

Reply from Locauto Group - Bari Aeroporto

Dear Pedro Jorge,Thank you for your feedback! We are glad you enjoyed our quick service and helpful team.

We apologize if the price of our coverage did not meet your expectations this time.

We would like to clarify that our Full Protection coverage is designed to provide total peace of mind, ensuring you are fully protected with no hidden charges or unexpected fees.

We hope to see you again soon!
Elisa

Rated 5 out of 5 stars

Good service

Good service. Easy & quick check in.
Easy access to car parking.
Easy return.
No surprise.

12 August 2026
Locauto Group - Bari Aeroporto logo

Reply from Locauto Group - Bari Aeroporto

Thanks for the feedback! We're very happy our agents were able to make this such a positive experience! We hope to see you again soon, Enrico

Rated 5 out of 5 stars

Fast and efficient

Fast check in at the airport, little walk to the rental parking lot 300 meters further, 2 minutes later, I had the car, excellent service.

12 August 2026
Locauto Group - Bari Aeroporto logo

Reply from Locauto Group - Bari Aeroporto

Many thanks, see you soon! Erika

Rated 2 out of 5 stars

Car was extremely dirty inside-out

Car was extremely dirty inside-out. They never bothered to clean it out. There was sand everywhere and SPF on the seats from previous users. Windscreen and windows were smudged with oily SPF hand prints. Pick-up and drop-off were easy, although at pick-up we were sent back to the terminal to fill in some paper that could have been filled at the pick-up office.

7 August 2026
Locauto Group - Bari Aeroporto logo

Reply from Locauto Group - Bari Aeroporto

Hello Ovidiu, thank you for choosing Locauto and for sharing your experience in Bari. We sincerely apologize that your car was not properly cleaned. We will share your feedback with the local office to identify what went wrong and use it as a training opportunity to improve our service.

Sara

Rated 5 out of 5 stars

quick & polite

polite staff, fast procedures

14 August 2026
Locauto Group - Bari Aeroporto logo

Reply from Locauto Group - Bari Aeroporto

Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo

Rated 5 out of 5 stars

Everything was very smooth

Everything was very smooth, the employees took care of my reservation very quickly, the car was in perfect condition and also the return process was done in 2 min. Overall the best renting experience so far.

12 August 2026
Locauto Group - Bari Aeroporto logo

Reply from Locauto Group - Bari Aeroporto

Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look