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Locauto Group - Bari AeroportoReviews 

9,927
TrustScore 4.5 out of 5

4.7

Viale Enzo Ferrari, 70128 Palese, Bari / Puglia, IT


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See what reviewers are saying

Rated 5 out of 5 stars

The car was new and had low mileage; there were no squeaks, and it was clean and ready to drive. An inspection of the bodywork revealed minor scratches from previous drivers—damage that the company st... See more

Company replied

Rated 5 out of 5 stars

Booked this and then read some negative reviews but our experience was good. Quick pick up in Bari and the car was in good condition if a little dusty inside. Drop off at Brindisi was straightforward... See more

Company replied

Rated 5 out of 5 stars

The whole process was a very smooth experience. I was pleasantly surprised to receive a free upgrade to a larger car, and the vehicle was brand new, which was very impressive. Returning the car at B... See more

Company replied

Rated 5 out of 5 stars

The first time I used their services in Sardinia, they gave me a brand-new car with 30km on the clock. Flawless experience. Thank you, Agneese. The second time, in Bari, I also got a very new Jeep... See more

Company replied


Company details

  1. Car Rental Agency
  2. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Bari Aeroporto potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0243020410. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio. Servizio Elefast: il noleggio digitale, che ti permette di prenotare e ritirare l’auto in modalità contactless direttamente in parcheggio, senza passare dal banco di noleggio.


Contact info

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4.7

Excellent

TrustScore 4.5 out of 5

10K reviews

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4.7

All reviews

(9,927)

57,543 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service, very nice rental car.
Very easy check in and check out.
We were very satisfied.

4 July 2026
Locauto Group - Bari Aeroporto logo

Reply from Locauto Group - Bari Aeroporto

Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania

Rated 5 out of 5 stars

Great service

Great service, staff and easy booking process

4 July 2026
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Reply from Locauto Group - Bari Aeroporto

Thank you so much for your positive feedback and for taking the time to post this review. Gaia

Rated 2 out of 5 stars

The car they gave me was in terrible…

The car they gave me was in terrible condition. The tires were completely bald, with the steel wires visible on the inside, making it extremely unsafe to drive. One of the DRL lights was also burned out. The staff didn't seem to care and didn't offer another car or any alternative solution. Unacceptable service.

26 June 2026
Rated 5 out of 5 stars

Fast service good and new car

Fast service in counters both in FCO and BRI airports. Very good car and fairly new. Would appreciate a WhatsApp message with Google Maps location of return so it is easier to find the way to the return location

3 July 2026
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Reply from Locauto Group - Bari Aeroporto

Thank you for your wonderful review, we're so happy you enjoyed the trip to Italy with us! See you at the next rental, Erika

Rated 5 out of 5 stars

Good Service

26 June 2026
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Reply from Locauto Group - Bari Aeroporto

Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio

Rated 4 out of 5 stars

Good overall

Both pick up and return went super smooth. The only thing I would point out is the support that they were not able to provide concerning a ticket we had. We understand that is not their responsibility but when dealing with foreigners that are not aware to the country procedures would be useful to have better guidance. Besides that it all went well. Thank you

26 June 2026
Rated 5 out of 5 stars

Good experience

Booked this and then read some negative reviews but our experience was good. Quick pick up in Bari and the car was in good condition if a little dusty inside. Drop off at Brindisi was straightforward but the sign directing you to Locautos car park is tiny and should be more prominent. The car park itself is very tight but managed. Car was checked in ok and we were on our way. Handled professionally and promptly

3 July 2026
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Reply from Locauto Group - Bari Aeroporto

Thank you for leaving us a positive review! See you soon, Enrico

Rated 5 out of 5 stars

The whole process was a very smooth…

The whole process was a very smooth experience. I was pleasantly surprised to receive a free upgrade to a larger car, and the vehicle was brand new, which was very impressive. Returning the car at Bari Airport was just as easy, it took no more than three minutes.

I will definitely rent from Locauto again. Even though there were cheaper alternatives, I chose Locauto because of their excellent reviews, and they certainly lived up to my expectations.

2 July 2026
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Reply from Locauto Group - Bari Aeroporto

Hi! thank you for your wonderful feedback! See you at the next rental, Gaia

Rated 5 out of 5 stars

Every things ok

Every things ok
Easy check in / on
Good car

3 July 2026
Locauto Group - Bari Aeroporto logo

Reply from Locauto Group - Bari Aeroporto

Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia

Rated 5 out of 5 stars

Fast reliable great service.

Fast reliable great service.

Unlike other car rentals at Bari airport the staff and the office was very helpful and took no time! Car was good - very happy with the whole experience!!

3 July 2026
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Reply from Locauto Group - Bari Aeroporto

Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo

Rated 5 out of 5 stars

Great car

Great car, friendly staff, easy to find

1 July 2026
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Reply from Locauto Group - Bari Aeroporto

Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia

Rated 5 out of 5 stars

The car was new and had low mileage

The car was new and had low mileage; there were no squeaks, and it was clean and ready to drive. An inspection of the bodywork revealed minor scratches from previous drivers—damage that the company staff hadn't even noted in the handover report. Now I am waiting to hear whether the car I returned was accepted as being in good condition, as no one has contacted me yet to confirm its successful return.The staff's approach was friendly and prompt.

2 July 2026
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Reply from Locauto Group - Bari Aeroporto

Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio

Rated 2 out of 5 stars

Avoid Locauto

1) After booking, I had questions about my credit card and deposit. They took several days to respond, and the last question on WhatsApp was never answered.
2) The rental location isn't at the airport, but an 8-minute walk away, which would require walking on the road with your luggage.
3) The Opel Astra and Audi A3 aren't the same class, and they don't even have an A3 at all, and they don't care. Terrible customer service, I don't recommend it.

29 June 2026
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Reply from Locauto Group - Bari Aeroporto

Dear Maksim,thank you for taking the time to share your review. We sincerely apologize for the frustrations you experienced during your recent rental, as this does not reflect the standard of service we aim to provide.First, we deeply regret the communication delays you experienced. We are actively working to improve our response times to ensure all our guests receive prompt and comprehensive support.
Regarding the vehicle provided, we would like to clarify that all car rental bookings are made by vehicle category.Both models mentioned belong to the same vehicle group as they meet the same functional requirements.We truly value your feedback, as it helps us identify areas where we can improve our customer care and service delivery. We hope you will give us another opportunity in the future to provide you with the seamless experience you deserve.
Elisa

Rated 5 out of 5 stars

Very good fas service

They were super fast at the airport, the car was exactly as I requested it, all was great!

2 July 2026
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Reply from Locauto Group - Bari Aeroporto

We're happy to hear you had a great time in Italy. See you soon, Ginevra

Rated 5 out of 5 stars

From booking online until returning …

From booking online until returning the car back everything was super easy and simple!For sure i will rent again in the future!

2 July 2026
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Reply from Locauto Group - Bari Aeroporto

Thank you for taking the time to leave a 5-star review. See you soon, Fausto

Rated 5 out of 5 stars

Good communication and service

Good communication and service; everything went quickly and smoothly. We had a nice and small car without any problems

25 June 2026
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Reply from Locauto Group - Bari Aeroporto

Hey, thank you so much for your kind words. we hope to see you soon! Erika

Rated 5 out of 5 stars

Experience was great

Experience was great. Very accommodating and easy communication. However the price was much higher than competitors by a wide margin that I only found out later.

2 July 2026
Locauto Group - Bari Aeroporto logo

Reply from Locauto Group - Bari Aeroporto

The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide

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